canary.is
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Canary – ein vollständiges Sicherheitssystem in einem Gerät.
Die beste Smarthome Sicherheitslösung für drinnen und draußen. Mit 1080p HD-Kamera, Nachtsicht, Bewegungsmelder, Sensoren und mehr. Schützen, was am wichtigsten ist.
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Reviews (20)
Excellent Service…
I had a very good experience working with Tara and Ethan in the customer service department. They listened to my concerns and were very professional in their dealings with me. In the end we reached an amicable solution that was a win/win. I was truly impressed with their determination to make things right.
Hi Ted, thank you for your review! I'm happy to read that you had such a positive experience with us. If there's anything else we can do to help, please let us know at [email protected]
Horrible customer experience like others
Horrible customer experience similar or identical to others with bad reviews. I got charged an amount that was much more than I expected on the day of the renewal. I immediately contacted support via chat to cancel my service and ask for a refund. Customer service only would tell me over and over again that the terms of service say that I cannot cancel until the next billing which is a year from that date. They said they could not issue a refund even though it had only been hours since the renewal took effect and was charged. They told me had I reached out about my concern the day before they would have offered me a substantial discount of 60%. They have a policy for new customers that they can cancel for a refund within 14 days (in the fine print it says not for renewals). I asked, they denied, I asked again, they denied using the same standard answer. I don’t even know if I was chatting with a person or a bot. They emailed me a denial and I replied and still only received the same “we cannot process a refund for you based on our terms and conditions”. Again they just keep repeating the same denial reasons saying we reconsidered your request but denied it for the same reason. I am still unsure if there was an actual person on the other end of the email. I am very unhappy with their customer service and feel that, especially now there are many more companies and products that offer the same service for better prices and better customer service. Wish I would have read some of these reviews previously.
Hello Ben! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention. Subscriptions can be cancelled via Email, SMS, Live Chat, Telephone or directly via the Canary website as per terms and conditions agreed by each customer at the time of purchase. Once a cancellation is requested, the subscription is set to expire on the next renewal date. Please reach out to our customer support team at [email protected] so we can address your concerns directly and look into possible offers.
I see other people commenting about…
I see other people commenting about Canary‘s billing practices. I also had no idea that my service would go from 60 something dollars a year to $220 and you can’t cancel it if you’re on auto renew so you’re just out of all of that money. And you’re right they basically tell you sorry about your luck. They put the blame solely on you even though I never received their email about the renewal. Save yourself the hassle. Go with a different company. Literally been a customer since 2017…. Done now.
Hello Mich! Hello there! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention. We’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind. To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support. According to our Terms of Service you agreed to, any cancellation request sets the subscription to expire at the end of the current billing period. When you signed up for Premium Service, you acknowledged that your subscription would automatically renew unless you cancel before the renewal date. We send emails informing our customers about all price adjustments and annual renewals. Please check your Spam and Promotions folders. Please reach out to our customer support team at [email protected] so we can address your concerns directly and look into possible offers.
I cannot get my canary view to connect
I cannot get my canary view to connect. In the steps it says press top until "turns blue and chirps", but it never makes a chirp after flashing blue Never got a reply from their help dept. To bad I can't get a refund.
Hello Leslie! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention. Could you please edit the comment and include the serial number of the device? We will look into this issue and reach out to you. Alternatively, please reach out to our customer support team at [email protected] so we can address your concerns directly and work towards a resolution.
This company are scam artists.
This company are scam artists. We had the cameras at our cottage. Approximately 3 years ago Canary withdrew the service as they were no longer going to supply cameras to domestic properties. However since then we have no cameras and Canary have continued to take the money from my account in April 2024 £40.83 April 2025 £40.83 and most recently April 2026 £149.00.and this is After Canary themselves withdrew the service and cancelled the subscription yet still have the gall and downright cheek to continued to take the money. This we only noticed today. THIS IS FRAUD. My husband has contacted Canary through the enquiry ticket as there is no other way of contacting them. Disgraceful fraudulent practice. Don’t touch with a barge pole.
Hello Eileen! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention. Subscriptions can be cancelled via Email, SMS, Live Chat, Telephone or directly via the Canary website as per terms and conditions agreed by each customer at the time of purchase. Once a cancellation is requested, the subscription is set to expire on the next renewal date. Please reach out to our customer support team at [email protected] so we can address your concerns directly and look into possible offers.
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About canary.is
Die beste Smarthome Sicherheitslösung für drinnen und draußen. Mit 1080p HD-Kamera, Nachtsicht, Bewegungsmelder, Sensoren und mehr. Schützen, was am wichtigsten ist.
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Technology Stack
canary.is uses 12 technologies across their website including Next.js, Bootstrap, DaisyUI, and more.
Frontend Frameworks
Next.js
CSS Frameworks
Bootstrap
UI Libraries
DaisyUI
Analytics & Marketing
Google Analytics, Google Tag Manager, Clarity, PostHog
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Facebook Pixel
Email Marketing
SendGrid
Traffic & Audience
canary.is receives approximately 52.4K monthly visitors and ranks #511,623 globally. The website has a bounce rate of 39% with visitors viewing an average of 3.9 pages per visit. Users spend an average of 1:43 on the site.
The majority of canary.is's traffic comes from undefined, undefined, .
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