chemistwarehouse.com.au
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Chemist Warehouse | Australia's Largest Pharmacy Retailer
Australia’s largest pharmacy retailer Chemist Warehouse offers low prices on fragrances, prescriptions, vitamins, beauty, baby care, and more.
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Reviews (20)
I had such a great experience at…
I had such a great experience at Chemist Warehouse thanks to Jamie. He was so friendly, helpful, and professional, and went above and beyond to assist me. Customer service like this is rare these days, and I really appreciated their kindness and patience. Thank you again for making my visit such a positive one!
Excellent Customer Service at…
Excellent Customer Service at Broadmeadows. Thank you Tamara.
Nearly all chemist warehouse staff are…
Nearly all chemist warehouse staff are great; except for the store in Safety Beach, hopeless!
Not convenient and too long to wait for items
I don’t think I’ll be purchasing from Chemist Warehouse again. I’ve found that many products are often unavailable, and while the prices on the website are reasonable, my local chemist is happy to price-match. It’s much more convenient to shop locally as there’s no postage cost and I can take my purchases home immediately rather than waiting several days for delivery. For me, the convenience of supporting a local pharmacy outweighs any savings.
Chemist Warehouse Prescription collection frustration
Myself and my husband purchase many products and medications from Chemist Warehouse (primarily Broadmeadows) and although happy overall with staff assistance and products, pricing etc, they really need to come up with a better system for prescription collections. The following has happened on multiple occasions, last occurrence I was told my prescription would take about half an hour to complete, which is fine as I understand how busy they are, so I do other shopping in the interim. My issue is whenever I go back to pick up the items, I am surrounded by many people also waiting for their scripts. On the last occasion I was there, there were at least 10 people hanging around, with no formal queueing option. I feel very uncomfortable about approaching the counter as you feel like you are jumping in front of them and many give you a weird look, but not knowing how long they have all been waiting for, then comes the multiple questions to each person, have you been served, how long have you been waiting for etc. As it turns out some had put their scripts in either around the same time as me, some earlier and some only more recently. Everyone seems confused whether to approach the counter and as staff quite often aren’t at the prescription pick up counter, when they do appear to call the odd name out, many customers waiting look around at each other trying to ascertain who has the right to go next. Very awkward !! It would be a far better system if they had a screen with either a name of script that is ready for collection or a number system allocated at time of submitting it, to advise what scripts are ready, taking out the 2nd guessing during their busier periods. It would be a simple thing to introduce. As each prescription is completed, a number/name is entered, which in turn can be displayed notifying waiting customers. If this is not doable, at least have a staff member that attends the counter on a more permanent basis, as at present it can take a while for anyone to come to assist which is very frustrating when you’ve been there long after the timeframe initially advised. It just looks very unorganised and puts people in an awkward position. This has happened on multiple occasions.
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About chemistwarehouse.com.au
Australia’s largest pharmacy retailer Chemist Warehouse offers low prices on fragrances, prescriptions, vitamins, beauty, baby care, and more.
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Technology Stack
chemistwarehouse.com.au uses 19 technologies across their website including Next.js, Tailwind CSS, Bootstrap, Ant Design, Radix UI, and more.
Frontend Frameworks
Next.js
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
Ant Design, Radix UI, shadcn/ui
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Priority Hints, Lazy Loading
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Google Analytics, Google Tag Manager
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