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Clearstep: The AI Triage Layer for Healthcare
How a 24-person team is using conversational AI to fix patient access bottlenecks.
Healthcare is drowning in administrative drag, but Clearstep isn't building another EHR wrapper—they are building the triage layer that sits between the patient and the provider. By deploying AI agents that handle capacity optimization and navigation, they are tackling the $812 billion annual cost of administrative waste in US healthcare.
"The biggest bottleneck in healthcare isn't a lack of doctors—it's a lack of efficient patient routing. Clearstep is the traffic controller."
The Patient Experience Gap
With 45% of their traffic being direct, Clearstep has achieved something rare in health tech: brand recall. Patients and providers aren't just stumbling upon them; they are actively seeking the solution. This suggests a sticky product experience that drives repeat usage, likely stemming from their conversational AI interface that feels less like a form and more like a concierge.
Efficiency Over Headcount
At just 24 employees generating $5.3M in revenue, Clearstep is operating at approximately $220k per employee. This is a lean, high-velocity operation typical of modern SaaS. They are leveraging a tech stack heavy on analytics (Heap, Google Tag Manager) to iterate quickly without the bloat of legacy healthcare incumbents.
Their keyword strategy reveals a dual focus: branded terms ('clearstep', 'clearstep vision') capture direct intent, while high-volume informational searches like 'bottlenecks in modern healthcare' and 'medical information officer' capture the strategic decision-makers. They aren't just selling software; they are selling the diagnosis of the industry's inefficiencies.
- AI Triage: Automating patient intake and routing to reduce wait times.
- Capacity Optimization: Dynamically matching supply (provider slots) with demand (patient needs).
- Conversational Interface: Moving away from static forms to dynamic, NLP-driven interactions.
The Verdict: A Lean Contender in a Massive Market
Clearstep is positioning itself as the intelligent routing layer for modern health systems, proving that you don't need a thousand employees to disrupt legacy workflows—you just need the right AI agent.
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AI Healthcare Agent for Patient Access & Operational Solutions
Clearstep's AI healthcare agents enhance patient access and improve care navigation. Streamline patient experiences with conversational medical AI solutions.
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Terrible and disappointing customer service.
Clearstep offers decent services, and I actually don't have many complaints regarding these services. But the issue is that the company's customer service is really terrible. It was an awful and dissapointing experience to deal with the company's customer service respresentative because they were rude and sounded snarky all the time, not to mention unhelpful and useless.
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About clearstep.health
Clearstep's AI healthcare agents enhance patient access and improve care navigation. Streamline patient experiences with conversational medical AI solutions.
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Technology Stack
clearstep.health uses 20 technologies across their website including Vimeo, HSTS, Webflow, and more.
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Vimeo
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HSTS
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Webflow
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cdnjs, jsDelivr
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Amazon Web Services, AWS CloudFront, Cloudflare
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HubSpot
Traffic & Audience
clearstep.health receives approximately 15.6K monthly visitors and ranks #1,525,661 globally. The website has a bounce rate of 32% with visitors viewing an average of 2.2 pages per visit. Users spend an average of 1:41 on the site.
The majority of clearstep.health's traffic comes from undefined, undefined, .
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