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The 35-Year Secret in CX
Why a legacy systems integrator is quietly dominating the CCaaS space
In an industry obsessed with disruption, Connect proves that endurance is the ultimate advantage. With 35 years of experience and $95M in revenue, they're not a startup chasing hype—they're the architects behind enterprise-grade customer experience transformations.
"They don't sell software—they engineer outcomes. That's the difference between a vendor and a partner."
The Boring Infrastructure Advantage
While SaaS startups burn cash on customer acquisition, Connect has spent decades building the invisible infrastructure of global CX. Their stack—jQuery, Bootstrap, Tailwind CSS—might seem dated, but it's battle-tested. This isn't a company chasing the latest JavaScript framework; they're deploying systems that handle millions of customer interactions without breaking a sweat.
The Quiet Growth Engine
Zero public traffic data doesn't mean zero traction—it means they're not playing the SEO game. Connect's growth is inbound, driven by reputation and referrals. With 526 employees and $95M in revenue, they're scaling through enterprise relationships, not viral marketing. This is how 35-year-old companies survive: by becoming indispensable.
The real story is in their positioning. They call themselves a 'global systems integrator and digital transformation expert'—corporate jargon that translates to: we make complex technology work for real businesses. Their focus on CCaaS, CX, and AI isn't about chasing trends; it's about solving the fundamental problem of connecting companies to their customers at scale.
- Enterprise-first approach: No freemium models, no viral loops—just serious business solutions
- Full-stack capability: From cloud contact centers to AI integration, they own the entire transformation journey
- Proven scale: 526 employees and $95M revenue means they can handle global deployments
- Legacy meets innovation: 35 years of experience applied to modern CX challenges
The Unsexy Truth About B2B Success
Connect proves that boring infrastructure, built over decades, beats hype every time. For founders and investors, the lesson is clear: durability > disruption.
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Connect | CCaaS, CX, AI, Cloud Contact Centre Solutions Partner
With 35+ years experience, Connect is a global systems integrator and digital transformation expert focused on technology-enabled CX.
Connect | Global Systems Integrator and Digital Transformation Partner, Contact Centre Experts in UK, South Africa, India & USA
We’re Connect, a global systems integrator and digital transformation expert with over 30 years of experience. As cloud contact center technology experts, our vision is to be world leaders in technology-enabled customer experience. Leveraging our customer-focused and service-led approach, we utilise our expertise in AI, data analytics, and automation to create personalised, connected experiences.
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About conn3ct.com
With 35+ years experience, Connect is a global systems integrator and digital transformation expert focused on technology-enabled CX.
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conn3ct.com uses 27 technologies across their website including Google Maps, Vidyard, YouTube Embed, Google Fonts, and more.
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