cruise.com
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Cruise.com - Compare the best Cruise Deals & Discount Cruises
Compare cruise rates and save at Cruise.com for over 40 cruise lines and destinations including Royal Caribbean, Carnival, Celebrity, Princess Cruises and many more.
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Activity & Engagement
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Reviews (20)
I joined a dinner and show tour
I joined a dinner and show tour, expecting a memorable evening of food and entertainment. Unfortunately, the experience was dismal. The dinner was subpar, with bland and poorly prepared dishes that did not reflect the advertised "gourmet" quality. The show was lackluster and did not live up to the hype. The venue was cramped, and the service was inattentive. The combination of mediocre food and uninspired entertainment made this tour a disappointing and regrettable choice.
I had to cancel my cruise because…
I had to cancel my cruise because Sierra Rhodes never called me back to make any changes with my room, I had already put down $500 and when I called them back to cancel and told them I was just disappointed with her customer service they told me I would get $500 back and now they're telling me I will only get 250 back!! NOT Happy!! I would never recommend cruises.com to go through with an agent and they give you false information!! Not to mention they take your money even if you cancel your cruise!!
Very poor customer service experience
Very poor customer service experience. I cancelled the reservation within minutes of making an incorrect booking, yet the company held the payment for a full week and ultimately refunded a reduced amount to my account without proper justification.
Norwegians stay away!!!
As a Norwegian I must warn other Norwegians for using cruise. com. Yes, they're cheaper than the Norwegian agents, but facing problems your case is lost. I booked a 18 nights cruise through them with Princess and disembarked on the 6th of January 2026. Since I had pre booked excursions that were cancelled I should have received my refund of 589 $. This shouldn't have taken more than 4 weeks. So far they're only blaming each others. I consider the money lost! So never again!
1-Star Review
1-Star Review: Beware of Cruise.com’s Misleading Listings and Zero Accountability I booked a cruise through Cruise.com and selected what was clearly advertised as a Luxury Balcony stateroom—specifically room 14231. When I boarded the ship, I discovered the room was NOT a Luxury Balcony at all, but an obstructed view balcony. Something I never would have chosen or paid Luxury Balcony pricing for. Onboard, the MSC supervisor confirmed the room was not in the Luxury Balcony category. She blamed the travel agent and Cruise.com blamed MSC. Both refused to take any responsibility. After returning home, Cruise.com doubled down, insisting it wasn’t their problem and telling me to deal with MSC—despite the fact that Cruise.com is the one who listed and sold the room incorrectly. The entire experience became a nightmare of finger pointing, zero follow through, and absolutely no accountability from Cruise.com or MSC. I spent hours trying to get help and received nothing but deflection. Bottom line: Cruise.com sold me a product I did not receive. They misrepresented the room category, failed to support me when the issue was discovered, and refused to take ownership. If you’re considering booking through Cruise.com, think twice. When something goes wrong—and it did—they will leave you completely on your own.
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About cruise.com
Compare cruise rates and save at Cruise.com for over 40 cruise lines and destinations including Royal Caribbean, Carnival, Celebrity, Princess Cruises and many more.
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Technology Stack
cruise.com uses 14 technologies across their website including jQuery, Tailwind CSS, Bootstrap, Ant Design, DaisyUI, and more.
JavaScript Libraries
jQuery
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
Ant Design, DaisyUI
Analytics & Marketing
Google Analytics, Google Tag Manager, Clarity
Advertising
Facebook Pixel, Microsoft Ads
Marketing Automation
HubSpot
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This page provides publicly available information about cruise.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit cruise.com directly at https://cruise.com.