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Cylance: The AI Endpoint Pioneer That Never Grew Up
Why a $297M funded startup with 196 employees ended up being acquired by Arctic Wolf
In 2012, Cylance promised to revolutionize endpoint security with AI. By 2024, they had 196 employees and $43M in revenue—then Arctic Wolf quietly absorbed them. This is the story of a brilliant technology that never found its market fit.
"Cylance proved that superior AI doesn't guarantee superior business results"
The Traffic Paradox
With 47,627 monthly visits and 76% direct traffic, Cylance's audience is fiercely loyal but narrow. The search data reveals the problem: 'cylance consumer login' gets just 60 monthly searches, while their main competitor 'aurora login' hits 3,860. This isn't a mass-market brand—it's a niche tool fighting for relevance in a crowded space.
The Revenue Reality
Here's the brutal math: $43M revenue with 196 employees equals $219K per employee. For a cybersecurity company, that's dangerously low. Compare this to CrowdStrike or SentinelOne at $1M+ per employee, and you see why Cylance needed an exit. The $297M in funding likely created a valuation gap that made acquisition the only viable path.
The Trustpilot rating of 2.6/5 from just 4 reviews tells a story of disengaged users. When you're the 'pioneer of AI-based endpoint security' but can't generate meaningful customer feedback, you've either built a product too complex for mainstream adoption or failed to create evangelists in the market.
- 76% direct traffic suggests brand recognition but poor discoverability
- Organic search at only 15% indicates SEO was never a priority
- Top keywords reveal confusion between 'Cylance' and 'Aurora' branding
- 4 reviews on Trustpilot is shockingly low for a $43M revenue company
The Lesson: Technology Without Market Timing Is Just Science
Cylance had the AI, the funding, and the talent—but in cybersecurity, being first means nothing if you can't be the last one standing. Arctic Wolf's acquisition wasn't a win—it was a rescue mission for brilliant code that never found its business soul.
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https://arcticwolf.com/wp-content/uploads/2025/01/aw_cylance_splash-og-image.jpg
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Ending Cyber Risk with Aurora Endpoint Security - Arctic Wolf
Arctic Wolf®, the leader in security operations, has acquired Cylance, a pioneer of AI-based endpoint security.
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Reviews (4)
Good client support
Good client support
Based on the smart anti virus.
Is is based on the smart anti virus. Pros: - Lightweight Cos: - Allows all my test malware to be installed with no issue and they are known malware or purpose built malware for testing AV. - Blocks all games from being installed or once installed removes the files so you cant play them. Honestly bought this as i needed something lightweight but is lightweight worth having legit files blocked and illegitimate files allowed?
Great - Until they decide you're not their market anymore.
I was getting emails telling me I was about to be charged for renewal. Then they dropped my subscription with zero warning. Quote: "The next payment for your "Cylance Smart Antivirus 2 Years 5 Devices" subscription is due on 12-DEC-2021." Hooray!!!! Then on 13-DEC-2021 I get: "Unfortunately, the subscription for "Cylance Smart Antivirus 2 Years 5 Devices" cannot be renewed. " - Leaving me defenseless - abruptly worse than without warning! I contact them and I get: "Thank you for contacting Cylance Smart AV! There is currently not a way to renew your subscription as Cylance Smart AV is being discontinued for new customers. Current customers will receive support until the end of their subscription." My subscription had ended because my expired credit card was in their system - no option to update!
Horrendous! Now A security Threat!!!!!
We were early adopters of Cylance and have used the product for over 4 years now. Since the rollout of their version 1580 we have had nothing but problems. Cylance has blocked Visual Studio, GotoWebinar and Citrix. The behaviour of the product should allow us to find the file that has been quarantined through logs. This is not happening therefore we cannot whitelist. Support has been abysmal !!!!!!!!!!!!!
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About cylance.com
Arctic Wolf®, the leader in security operations, has acquired Cylance, a pioneer of AI-based endpoint security.
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Technology Stack
cylance.com uses 35 technologies across their website including YouTube Embed, Font Awesome, Google Fonts, HSTS, reCAPTCHA, and more.
Video
YouTube Embed
Fonts
Font Awesome, Google Fonts
Security
HSTS, reCAPTCHA
Error Tracking
Sentry
Backend Frameworks
Laravel
Programming Languages
PHP
Traffic & Audience
cylance.com receives approximately 47.6K monthly visitors and ranks #403,522 globally. The website has a bounce rate of 30% with visitors viewing an average of 11.0 pages per visit. Users spend an average of 9:37 on the site.
The majority of cylance.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about cylance.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit cylance.com directly at https://cylance.com.