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Discover - Personal Banking, Credit Cards & Loans
Discover offers online banking, reward credit cards, home equity loans, and personal loans to help meet your financial needs.
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Discover Financial Services
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Reviews (20)
Disappointed with Credit Impact
Having been with Discover for years, I expected better. My FICO score has taken a noticeable hit every time they evaluate it, dropping by up to 30 points, which seems excessive and unfair. I reached out to customer service multiple times, but they always direct me to the credit bureau. It feels frustrating when other services don’t affect my score this way. While I appreciate their customer support, the scoring issue has made me seriously reconsider my loyalty to them. I just can’t overlook this anymore.
Complaint against Discover…
I am filed a complaint against Discover Financial Services regarding the mishandling of a payment made to my Discover credit card account. I have been a Discover cardmember since August 2019, and this is the second time I have experienced this same issue during my membership. On July 6, 2026, I made a payment of $5,045.14 to my Discover credit card from my checking account. The payment cleared my checking account on July 7, 2026, and the funds were successfully withdrawn. Despite the payment clearing my bank account, Discover did not timely apply the payment to my available credit. My Discover account has a $13,000 credit limit, and after my payment, the system showed an outstanding balance of $8,000. However, my available credit was not updated to reflect the cleared payment. As a result, on July 13, 2026, my purchase transaction in the amount of $42.38 was declined because my available credit had not been properly updated, even though the payment had already cleared my checking account six days earlier. The fact that this is the second occurrence of the same issue since I became a Discover cardmember in August 2019 is deeply concerning. It suggests that this is not an isolated incident but a recurring problem that has not been adequately addressed. Equally troubling is that Discover made no attempt to notify me that there was a problem with my payment. I did not receive a phone call, text message, email, or any other timely communication that would have allowed me to resolve the issue before my transaction was declined. Instead, I learned there was a problem only after my purchase was denied, causing unnecessary inconvenience and embarrassment. After contacting Discover regarding the declined transaction, the representative proceeded to tell me that I needed to be on the phone with them to verify the funds for the payment, when the funds had already been drafted from my checking account. I believe it is unreasonable for Discover to withdraw and retain my payment while failing to timely credit my account or make my available credit reflect the cleared payment. Consumers should not have funds withdrawn from their bank accounts while simultaneously being denied access to the available credit those funds should restore. This repeated failure raises serious concerns about Discover's payment processing and customer notification practices. I respectfully request that Discover: • Provide a complete explanation of why my payment, which cleared my checking account on July 7, 2026, was not reflected in my available credit by July 13, 2026. • Explain why my $42.38 purchase was declined despite my payment having cleared my bank account. • Explain why I received no phone call, text message, email, or other notification regarding this issue. • Correct any fees, interest charges, or negative credit reporting related to this incident. • Explain what steps Discover will take to ensure this recurring issue does not happen again.
Extremely Disappointed With Discover Financial Services
My experience with Discover Financial Services has been extremely disappointing, particularly in how they have handled a payment arrangement I entered into with them. I entered into a payment arrangement at a reduced interest rate with a fixed monthly payment and set the account up for automatic payments from my checking account. I have made every payment for more than six years without missing a single one. Here is what I find particularly disturbing: the original balance was approximately $9,000. In more than six years, I have paid Discover over $12,000 in interest, yet I still owe approximately $7,800 on the account. I have paid more than the original principal in interest and have barely reduced the balance. Because the card was no longer active, I no longer had access to my previous statements through my account. I also believed I was complying with the terms of the payment arrangement I had entered into, so I did not have reason to believe there was a problem. I certainly had no reason to believe that making the agreed-upon payments would result in a $9,000 balance taking decades to repay. When I raised this issue with Discover and asked them to consider a reasonable adjustment to the interest I have already paid, their response was essentially to point me to what they refer to as the generic “minimum payment warning” on the statements. That response was not only dismissive of the circumstances I repeatedly explained, but felt remarkably condescending--particularly given that I no longer even had access to those statements. I was not simply making minimum payments on an active credit card. I was making payments under a payment arrangement that Discover had established with me, at a reduced interest rate, and I faithfully complied with that arrangement for more than six years. At this point, I consider the outcome of this arrangement predatory. Paying more than $12,000 in interest on an approximately $9,000 balance while still owing nearly $7,800 after six years is, in my opinion, an unacceptable outcome for a consumer who has never missed a payment. I am not asking Discover to forgive the principal balance. I am asking for a reasonable adjustment to the substantial interest I have already paid so that I can pay the remaining balance in full and resolve the matter. Instead, I have been passed through the complaint process only to be met with condescending responses, and left without any meaningful resolution. The experience has left me with serious concerns about Discover’s treatment of customers who enter payment arrangements, the lack of transparency surrounding the ultimate cost of those arrangements, and what I believe may be an abusive use of lending practices. Based on my experience, I would not recommend Discover Financial Services. I expected considerably better from a major financial institution.
Discover card company greed
Discover has no compassion for the customer who's struggling with health issues and couldn't make the payment on time. Nope they've got to have their late fee besides the payment never dealt with such a greedy company for their late fees. Charging ridiculous interest rates not enough for them they got to be greedy and ask for more. I'll pay their late fee but I hope they choke on every penny of it. Greedy corporations are the problem in financial world. Company policies are excuses for showing no compassion for the customer.
DISCOVER CARD UNFAIR BUSINESS PRACTICES
DISCOVER CARD UNFAIR BUSINESS PRACTICES I am being harassed by Discover Card, which after finally finding a dispute in my favor and sending me a check, has reversed its position yet again—this is the fifth time—and debited my CLOSED account for the amount of the purchase. The merchant had originally misrepresented the product with outdated photos on his website, deceived me into returning the product for a refund, then later claimed to Discover that he had a "no refund" policy, and lied to Discover about having issued a credit, which he did not and which I would not have accepted in any case. The issue is no longer the merchant, but the Discover Dispute Team, which after months of waffling, continues to send me unwanted statements, now showing a balance due of approximately $113 that amounts to Discover colluding with this merchant in the commission of fraud. The only reason Discover has offered for again finding in the merchant’s favor is that the merchant has a “no refund” policy on his website, which is irrelevant to the dispute. No policy is a license to defraud. When questioned on this unjustifiable decision and the back-and-forth over the course of these many months, they claim the case is “in review.” At this point, I regard Discover Financial's continuing to send statements, illegitimate claim of a chargeback to my closed account, and constant reversals of its dispute decision in this matter as harassment, a serious and ongoing violation of my consumer rights, and an appalling failure to protect me against fraud and respect its own dispute decisions at my expense. They need to restore my closed account to its rightful zero balance, mark the dispute case as (finally) closed, and stop sending me statements or any other communication.
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About discover.com
Discover offers online banking, reward credit cards, home equity loans, and personal loans to help meet your financial needs.
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discover.com uses 14 technologies across their website including jQuery, Tailwind CSS, Bootstrap, DaisyUI, and more.
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