Hi there, Thank you very much for taking the time to share your wonderful feedback. We are truly pleased to hear that the repair service met your expectations and that the follow-up personal call made a positive impression on you. Your kind words mean a great deal to our team and motivate us to continue delivering attentive and dependable support. If there is anything we can assist you with in the future, please feel free to reach out at any time. We look forward to supporting you again. Wishing you all the best and a great experience ahead.

Thank you for recognizing DJI's service. It is our honor to provide service for customers like you. Your feedback means a lot to us. If you encounter any issues in the future, please don't hesitate to reach out to us. We're always here to assist you!

Hi Yordan, thank you for taking the time to share your feedback on our service. Your input is invaluable in helping us enhance our customer relationships and improve our customer service for DJI users like you. We're thrilled to have the opportunity to serve you. Thank you for choosing DJI - we're committed to delivering the best experience possible for our customers.

Hi there. This is DJI support. Thank you for your feedback. We’re sorry to hear about your delivery experience — could you please share what issue you encountered? If you need any assistance, feel free to let us know anytime. We’re here to help. 1.18 update Hi Anthuan Griffin, Thank you for sharing your feedback with us earlier. We truly apologize for any inconvenience you may have experienced with your delivery. As we haven’t received further details yet, could you kindly describe the issue in more depth? If the matter is related to the logistics provider, we recommend reaching out to them directly for timely tracking and resolution. Should you need further assistance from our side, please provide relevant information such as your case number or order number (if you purchased through the DJI official website). This will help us better understand your situation and see how we can assist you. We appreciate your patience and are here to support you however we can.

1/5 Update Dear Customer, Thank you for your message, and we sincerely apologize for the inconvenience this delivery delay has caused, especially given the impact it had on your filming schedule and work arrangements. After reviewing the order details with our logistics partner, we’d like to share some clarification. Your order was placed around midday on December 29. Under normal circumstances, it would have been shipped the same day. However, due to increased shipping volume around the year-end period, the package was dispatched on December 30 and delivered the following day, resulting in the delivery being later than you had reasonably expected. We fully understand that you relied on the next-day delivery service to prepare for an important filming day, and we’re very sorry that this delay caused disruption to your plans and placed you and your company in a difficult situation. This is not the experience we want to provide, and we truly regret that we did not meet your expectations in this case. Your feedback has been recorded and shared internally to help prevent similar situations in the future. Please accept our sincere apologies again, and thank you for your understanding. 1/2 Update Dear customer, We sincerely apologize for the delay in our response. Due to the recent public holiday, our reply time has been slightly extended. Please rest assured that the relevant team is still actively handling your case, and we are continuing to follow up closely. Once we receive any updates, we will inform you at the earliest opportunity. Thank you again for your patience, understanding, and continued support. Best regards, DJI Support Team Update Dear customer, Thank you for your prompt reply and the information provided. We have forwarded your case to the relevant team. Once we receive their response, we will update you at the earliest possible time. Once again, thank you for your understanding and support! Best regards, DJI Support Team Dear customer, We sincerely apologize for the inconvenience caused. We fully understand how you feel and realize how frustrating this delay must be for you. We genuinely hope to help you resolve this issue. To better assist you, could you please provide your order number or the email address used at the time of purchase? We look forward to your reply. Best regards, DJI Support Team