elsevier.com
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The Unseen Engine of Science
How Elsevier turned academic publishing into a $3B data empire
While most see Elsevier as a publisher, it's actually the world's most sophisticated information utility. With 36.5M monthly visits and a $2.9B revenue engine, it doesn't just host science—it powers the decisions that accelerate it.
"Elsevier isn't selling access to papers—it's selling certainty in an uncertain world."
The Invisible Hand of Discovery
With 10,389 employees, Elsevier operates as a precision instrument rather than a traditional publisher. The 39% direct traffic reveals a critical truth: researchers don't stumble upon Elsevier—they seek it out. When scientists type 'elsevier login' 22,790 times monthly, they're not browsing; they're returning to their command center. This is infrastructure, not content.
The Scopus Moat
The data tells a revealing story: 'Scopus' generates 526,730 monthly searches—triple Elsevier's own brand volume. This isn't a product; it's the operating system of modern research evaluation. When 'Scopus AI' drives 27,320 searches, it signals the shift from static repositories to AI-powered decision tools. The real moat isn't the journals—it's the metadata graph connecting 92M+ backlinks.
The Trustpilot score of 2.3/5 from 40 reviews reveals a fascinating disconnect. While the platform excels at serving institutional power (universities, publishers, governments), it faces friction with individual creators. This tension—between institutional efficiency and individual experience—is the central paradox of any scaled infrastructure. The 24% organic search traffic suggests they're not optimizing for discovery; they're the destination.
- The 22.6% 'undefined' traffic share likely represents institutional networks—universities and hospitals routing through VPNs, making attribution opaque but loyalty absolute
- Next.js and Contentful stack reveals a modern, API-first architecture built for scale, not just publishing
- The 'PubMed' keyword (1.3M searches) shows researchers don't distinguish between open and closed systems—they follow utility
The Knowledge Utility Play
Elsevier's real product isn't papers—it's the confidence to make scientific decisions at scale. The 2.3-star rating isn't a bug; it's the tax of infrastructure.
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Elsevier | A global leader for advanced information and decision support in science and healthcare
Elsevier provides advanced information and decision support to accelerate progress in science and healthcare worldwide.
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Reviews (20)
Great Customer Service
The customer service quickly helped resolve my issue of accessing the online copy of a textbook I purchased.
cant seem to understand why there are…
cant seem to understand why there are bad reviews, but let me give them 5. no hate cause I was able to receive a good service from them.
Amazing support
Absolutely amazing and understanding customer support. High quality, would recommend to anyone wanting to buy books.
Amazing service , prompt delivery
Don’t know why the reviews here are mostly so bad . I ordered Anatomy book for my daughter which I have to take to Prague for her . I was so worried that I might not receive it before my flight after looking at the very negative reviews here . I called the customer service . My phone was attended immediately and the customer service representative, Michael, assured me I will get it in two days . He was right , received my book today . Amazing staff and service
Take your order but not tell you item on backorder.
Ordered a book that I needed for my studies and was told when I ordered that it was a print on demand title and would be ready to ship within 10 days. 10 days come and go and I query the status of my order to be told that it's actually on back order and out of stock and I will have to wait a further 2 weeks which is subject to change. At no point is it made clear when ordering that items are out of stock, they will happily take your card details and issue your invoice but not communicate with you that the item is actually not in stock? When the agent told me this I checked the book on the shop again and, again, there was no information that it was out of stock. Overall, very misleading shop. Absolutely no clarity about stock yet happy to take your order anyway. I won't be using them again.
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About elsevier.com
Elsevier provides advanced information and decision support to accelerate progress in science and healthcare worldwide.
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elsevier.com uses 10 technologies across their website including Contentful, Cloudflare, New Relic, Google Tag Manager, and more.
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elsevier.com receives approximately 36.6M monthly visitors and ranks #1,277 globally. The website has a bounce rate of 50% with visitors viewing an average of 3.8 pages per visit. Users spend an average of 3:03 on the site.
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This page provides publicly available information about elsevier.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit elsevier.com directly at https://elsevier.com.