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Eltrona: The Unfiltered Reality of a Luxembourg ISP
A deep dive into the data behind the telecom challenger with a 1.9-star rating
In the hyper-competitive Luxembourg telecom market, Eltrona isn't just selling internet—they're selling a price promise. But with a Trustpilot rating barely scraping 2 stars, the gap between marketing and reality is where the real story lies.
"Eltrona is playing the volume game in a market where trust is the real currency—and they're currently overdrawn."
The Traffic Paradox
With 24,248 monthly visits and a global rank hovering around #1M, Eltrona's digital footprint is modest. The real story is in the source: 54% of traffic comes from organic search, suggesting strong brand recall. Users aren't finding Eltrona by accident—they're looking for it. The 36% direct traffic confirms this is a destination, not a discovery.
The Service Stack Reality
Eltrona positions itself as a full-stack ISP: fiber internet, TV, and mobile. But the search data reveals a customer base struggling with basics. Top keywords like 'eltrona email' and 'eltrona luxembourg does it have esim' suggest a service experience where customers are constantly seeking clarification on fundamental features. This isn't the behavior of a seamless digital experience.
The company's tech stack reveals a modern but potentially fragmented approach. They're using Contentful for content management and Tailwind CSS for design, yet their traffic metrics suggest they're not maximizing content marketing. For a B2C telecom, 24K monthly visits is low—especially when competitors in this space typically see 10x that volume.
- The 1.9-star Trustpilot rating is a red flag that shouldn't be ignored—33 reviews paint a consistent picture of service friction
- Top search queries reveal customers are confused about basic service features like eSIM and email
- Their LinkedIn shows a team of 89, but the digital presence suggests they're not scaling efficiently
- Microsoft Ads and Google Analytics are deployed, but traffic growth appears stagnant
The Verdict: A Sleeping Giant or a Struggling Challenger?
Eltrona has the infrastructure and team, but the customer experience metrics suggest they're losing the trust battle in a market where reputation is everything.
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Open Graph Image
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Meta Tags
Eltrona Luxembourg - Internet, TV, tél fixe et mobile
Eltrona Luxembourg vous propose des abonnements Internet fibre, TV, téléphone mobile et fixe au meilleur prix à Luxembourg
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Reviews (10)
Merci Steven Service Client
Merci Steven Service Client! Service impeccable!
Bonjour, Un grand merci pour votre commentaire à propos des services de notre collaborateur ! Si jamais vous avez encore besoin de quoi que ce soit, nous restons évidemment à votre disposition. Bonne journée, L'équipe Marketing d'Eltrona
-100/5 Review-Worst customer service
I would give -100 if I could, but since I can’t so 1/5 it is. I had my installation in October but the internet never got activated. And after calling them& visiting them in customer center countless times I decided to cancel the contract. That was not easy too. I called them they dropped my calls and they finally answer to my email after almost a month and then they sent me invoice for November and October which was direct debited from the account. I went to their customer center to return the modem and ask for refund (I sent them email also), they didn’t refunded yet and now they have sent me invoice for December and I still haven’t refunded for November and October. To Eltrona: I DIDN’T get the INTERNET. It was never activated because you couldn’t get it activated. I called you guys for 3 weeks and spent hours going back and forth to your customer center and then I called for cancellation, for which you dropped my calls and then I wrote the email for cancellation for which you replied after a month and then sent the invoice for November And Eltrona is charging me with 3 modems. I returned all of them because none of them worked. Check with your customer center in Belval. And it was not me who asked for 3 modems. It was replaced by your company, it’s not like I got all 3 at once. REFUND!!!!
Hello, Please accept our sincerest apologies for the frustrating experience you have had. This is certainly not the level of service we aim to provide, and we want to rectify this situation as a priority. In order to investigate your file immediately and take the necessary steps to resolve this situation, we need to locate your account details. Could you please send us a private message on our Facebook or Instagram page with your full name, customer ID (if available), and phone number? We are standing by for your message and are committed to resolving this situation as quickly as possible. Best regards, Eltrona Marketing Team
Eltrona Giga incompetent
To put it briefly, Eltrona has demonstrated a serious lack of competence, and the CEO and management should be embarrassed by the level of service they deliver. You should even replace your slogan ‘GiGA compétent’ with ‘GiGA incompétent’. I am extremely dissatisfied with Eltrona. My internet has been down for weeks and is still not working, yet there has been no proactive contact from customer support at all. It is almost impossible to reach anyone by phone or email, and there is no way to track the status of my incident or know when it will be resolved. I explicitly requested an escalation to management but so far there has been no response or communication. I also asked to cancel my subscription and even for this I have received no reply. This level of service is unacceptable for an internet provider, and I cannot recommend Eltrona to anyone. @eltrona MARKETING Je n’ai jamais été recontacté par votre service client. Je pense qu’une enquête interne s’impose et qu’il est nécessaire d’alerter la direction ainsi que le CEO. Vos service font preuve d’une grave incompétence : j’ai demandé la résiliation de mon abonnement car l’activation de ma box ne fonctionne pas, il s’agit visiblement d’un problème connu chez vous, et à ce jour je n’ai reçu aucun retour de votre part. Je souhaite porter plainte contre votre société car, malgré plusieurs semaines d’attente, ma ligne n’a toujours pas été activée. Cette situation est inacceptable et me cause un préjudice important, d’autant plus que votre service client n’a fourni ni solution concrète ni délai de résolution fiable. À ce jour, je n’ai jamais été contacté par vos équipes, ni par téléphone ni par email. Si vous souhaitez réellement traiter ce dossier, je vous invite à demander à votre service client la liste des nouveaux abonnés confrontés à des problèmes d’activation depuis plusieurs semaines et à remonter ce dysfonctionnement à la direction ainsi qu’à votre CEO. J’ai demandé à votre service client que mon dossier soit remonté à la direction et au CEO, mais à ce jour je n’ai reçu aucun retour. @eltrona MARKETING After being without internet for a month, I received a call from customer service unfortunately not about my issue, but to ask if I was interested in your giga internet offer. I explained that I’m already a client, yet my line still hadn’t been activated after more than a month... really unbelievable Anyway, the problem is now solved. I subscribed online to another internet provider on Tuesday, and my connection was up and running by Friday. It took only four days, and everything went smoothly with the new provider. 10 December 2025, I’m still waiting to be contacted by your service regarding the cancellation of my contract and instructions on what to do with the Fritz!Box…
Bonjour, Nous sommes sincèrement désolés d’apprendre que nos services n’ont pas répondu à vos attentes, ainsi que des difficultés que vous avez rencontrées pour joindre un interlocuteur afin de résoudre votre problème. Chez Eltrona, la satisfaction de nos clients est essentielle. Soyez assuré qu’il y aura toujours quelqu’un mobilisé pour vous accompagner et vous apporter une solution. Afin de mieux comprendre la situation et vous recontacter dans les plus brefs délais, pourriez-vous, s’il vous plaît, nous transmettre vos coordonnées client via nos réseaux sociaux Facebook ou Instagram ? Nous mettrons tout en œuvre pour traiter votre demande rapidement, et nous espérons avoir l’opportunité de regagner votre confiance. Cordialement, L’équipe Marketing d’Eltrona
Non-existing customer support, avoid!
Contacting the customer support is absolutely impossible: - Email: no reply, after 4 emails sent and 1 week passed - Phone: 15/20 minutes of wait, then they say they rotate your request to another department, and then the call ends - Website contact buttons: do not work After hours wasted trying to call or contact them, I sent an email explicitly requesting to cancel my contract. In any case I'll not pay future bills as I've already expressed my intention of interrupting the service, even if they'll not acknowledge that. To avoid completely. Moreover, the internet is not stable and slow.
Hello, We are sincerely sorry to hear that you are considering leaving Eltrona. This is not the experience or quality of service we wish to offer our customers. We also regret if you felt that we were not responsive enough in our communications. We would like to have the opportunity to discuss this with you in order to better understand the situation and, if possible, remedy it. You can send us your contact details in a private message on our social media accounts (Facebook or Instagram)—our team will respond quickly and do their best to help you. We wish you a great day, Eltrona Marketing Team
Just horrible customer service
Just horrible customer service! The people on the phone are friendly enough, it's not their fault, but the actual service is really bad.I am having difficulties to get my tv reconnected, and there was no willingness to help fix the problem. This had been going on now for two weeks. Nobody was able to help, no reaction to my mails except an automated reply that they would call me back (which they never did) ) until finally today one man was very helpful today, and saw to the problem being fixed today ! Thank you Mr. Yves!
Hello, Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about the difficulties you encountered and our lack of responsiveness. This is not the level of service we aim to provide, and we fully understand your frustration after waiting two weeks. However, we are pleased that our colleague was finally able to provide you with the necessary assistance and resolve your issue. Rest assured that your feedback will help us improve our follow-up and responsiveness so that this type of situation does not happen again. If possible, could you please send us your customer details by private message so that we can locate your file and get back to you as soon as possible? See you soon, The Eltrona Marketing Team
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About eltrona.lu
Eltrona Luxembourg vous propose des abonnements Internet fibre, TV, téléphone mobile et fixe au meilleur prix à Luxembourg
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eltrona.lu uses 13 technologies across their website including Adobe Fonts, PHP, Contentful, WordPress, and more.
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Traffic & Audience
eltrona.lu receives approximately 24.2K monthly visitors and ranks #1,078,140 globally. The website has a bounce rate of 55% with visitors viewing an average of 2.5 pages per visit. Users spend an average of 0:39 on the site.
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