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EverHelp: The 28-Day Support Revolution
How a 185-person team is quietly scaling to $29.5M by fixing broken outsourcing
Traditional customer support outsourcing is dead. It's slow, expensive, and delivers quality scores that barely clear 70%. EverHelp is betting that a 96% quality score and a 28-day deployment cycle can rewrite the rules entirely.
"They're not just outsourcing support—they're productizing it with metrics that would make SaaS companies jealous."
The Speed Advantage
While incumbents like Teleperformance or Concentrix require 60-90 days to onboard enterprise clients, EverHelp promises full deployment in under a month. This 28-day SLA isn't just marketing—it's a structural moat. With 100+ clients already trusting this model, they've proven that speed-to-value is the real currency in BPO, not just seat count.
Human-Centered at Scale
The 96% quality score is the headline metric, but the real story is the 'human-centered' approach at 185 employees. Unlike AI-first support platforms or massive BPOs with 50K+ agents, EverHelp sits in a sweet spot: large enough to offer 24/7 multilingual coverage, but small enough to maintain quality control. Their tech stack—Tailwind, Bootstrap, jQuery—suggests they're pragmatic engineers, not hype-chasers.
What's fascinating is their positioning. They're not selling 'cheaper labor'—they're selling 'ready in 28 days' and '96% quality.' That's product thinking applied to a service business. For founders and product managers drowning in support tickets, this is a compelling promise: we handle the complexity, you get metrics that matter.
- 28-day deployment vs. industry standard 60-90 days
- 96% quality score in a market where 80% is considered excellent
- 100+ clients without VC funding (bootstrapped or profitable)
- Multilingual 24/7 coverage from a focused 185-person team
The Quiet Disruptor
EverHelp isn't trying to outspend the giants—they're outmaneuvering them with speed, quality metrics, and a product-minded approach to service delivery. For growth-stage companies, that's the difference between support that scales and support that stalls.
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Customer support outsourcing with 96% quality score| EverHelp
Get human-centered 24/7 multilingual customer support team up and ready in 28 days. Trusted by 100+ clients worldwide.
24/7 customer support in 30+ languages with data-driven omnichannel solutions. Outsource customer support to fuel your business growth!
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About ever-help.net
Get human-centered 24/7 multilingual customer support team up and ready in 28 days. Trusted by 100+ clients worldwide.
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