flagshipmerchantservices.com
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Paysafe's Small Business Trojan Horse
A $2.3M revenue engine hiding behind a 1.9-star Trustpilot rating
The domain flagshipmerchantservices.com isn't a standalone brand—it's a ghost ship redirecting to Paysafe's small business vertical, masking a complex payment infrastructure play behind a confusing facade. While the front-end screams 'small business starter kit,' the backend reveals a legacy processor struggling with reputation in a hyper-competitive fintech landscape.
"This isn't a brand—it's a funnel, and the water is murky."
The Invisible User Base
With zero reported monthly visits and no organic keyword footprint, flagshipmerchantservices.com operates as a silent acquisition channel rather than a destination. The 18-person team likely supports a legacy client base from pre-digital migration, where phone-based onboarding (800-978-0413) still dominates. This isn't growth—it's retention on life support.
The Trust Deficit
A 1.9-star rating from 13 reviews paints a stark picture: small businesses are actively warning others away. The gap between Paysafe's enterprise capabilities and this small-business-facing product suggests a resource allocation problem—where enterprise solutions thrive, SMBs get neglected, leading to support failures and public backlash.
The tech stack tells the story of a company caught between eras. jQuery and Bootstrap suggest legacy front-end maintenance, while Google Analytics and Tag Manager indicate modern tracking aspirations. Yet the absence of social profiles and the breadcrumb-only structured data reveal a minimal SEO investment. This isn't a digital-first business—it's a compliance-first operation wearing digital clothing.
- No direct traffic or organic search presence—entirely reliant on referral or offline channels
- Trustpilot score of 1.9 indicates systemic service delivery issues
- Minimal team size (18 employees) suggests either extreme efficiency or severe understaffing
- No funding data implies self-sustainability or stagnation
The Ghost in the Machine
This isn't a startup to watch—it's a legacy asset being quietly managed, not grown. For founders and investors, the lesson is clear: brand equity matters, and hiding behind a parent company can't mask a damaged reputation. The real question isn't how to scale this, but why Paysafe hasn't shut it down.
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Paysafe | Small Business
Find out more about Paysafe's merchant services for small business. We offer a full suite of payment acceptance tools - in-store, online and mobile - all designed to help build and grow your business. Learn more and get started today.
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Flagship Merchant Services
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Reviews (13)
I need Merchant service
I need Merchant service, I searched and find that Flagship, was Ideal for my online business. L called on of their sales Representative, and he fill my application on the phone, and email me my application to sign it all that tacks 15 minutes. 48 hours later I was up and running, I place a real order, and get through. That is great service and perfection. Sammy Kamal Owner/President Reflective Design System LLC
Find another merchant service!
Our experience with Flagship Merchant Services has been a nightmare. We utilized their processing services for only one month in 2021 and contacted them to cancel immediately thereafter. Despite this, they continued to withdraw monthly service fees—without providing any services—and these fees increased over time. Over the past four years, approximately $12,000 has been taken from our account for no services in return. We NEVER received a phone call from them about this issue. There are serious deficiencies in their billing practices. They will steal your money and do not care about customer service. You should let this ship sail.
Never received my money
Never received my money ! More than 180 days . Still owes me 3000$
A HIGHLY QUESTIONABLE 'CODE OF PRACTICE'
In complete honesty if I had the choice to offer NO RED STARS, I would have preferred to. I have to say that NOBODY could EVER be so unfortunate enough to even encounter a "business" like Flagship Merchant Services AND as a result I am currently having our Lawyers prepare a case so we can walk them into a Court of Law to recover the ongoing losses and damages we have suffered over the last 5 years. While the poor people that work on their helplines cannot be faulted, it is the higher level of Management that are responsible for the way the company is operated. Disgraceful is the most appropriate description I can use. I run an online education business and have been trying escape from Flagship for over 2+ years after I discovered a number of their very questionable practices (HOWEVER they seem to keep their customers by virtually imprisoning them). 1: One - if the two of worst issues I encountered has been their overcharging. When I contacted them by phone about the matter, I was informed that "the reason we the customer, are paying so much each month" was because "Flagship do not offer or broadcast to their customers reduced prices" instead they only consider it 'AFTER the customer contacts them and asks for cheaper prices". When I questioned them about this 'policy' I was told it was our fault because"we had never asked for a reduction in prices"??!!?? SORRY, BUT THAT IS A COMPLETE JOKE. 2: If that wasn't bad enough, I have been fighting with them to change the Bank our funds were being sent to. YES ... for over TWO YEARS NOW. Each time I followed all their directions and repeatedly provided all of our new banks details, nothing happened. Finally I was put through to an individual (whose name I will not mention here because we are saving that for the Court Hearings) who messaged me from an Eastern European country, and who told me that the U.S. Bank we have been using for over 10 years "was unsatisfactory" because they were (as he described it) a 'non-self-funding Bank'. Can anyone explain exactly what a "non-self-funding Bank" is? PLEASE NOTE we had already been forced to close down our Chase Bank account, and so we have now not received a single cent from Flagship for more than 2 YEARS because they did not find our new Bank acceptable to them? " When has a Merchant Card Services Provider EVER had the right to dictate to a customer which bank they wanted them to use"? 3: While I have now not been able to access our funds for over 2 YEARS, I have been able to access our monthly Flagship monthly statements ..... and over the last 18 months WE ARE NOW PAYING OUT MORE IN FLAGSHIP MONTHLY CHARGES COSTS, than we are receiving from our paying customers. Hence the need for us now to take this into the Court Room ... and hopefully it will be a Class Action Case. ....because while Flagships people on the help Lines are great, Management of ANY FORM are impossible to contact. It is disgraceful. 4: In closing, I have to point out that we were one of many thousands of companies caught up in the recent PAYSAFE MERCHANT CARD SCANDAL where the Judge authorised a record Penalty Payment to be made of $5.4 BILLION DOLLARS ..... the largest settlement of it's kind in history. It was no surprise to discover that PaySafe on their website states .... "Flagship Merchant Services has been one of the most profitable referral programs in the merchant service industry". I would invite anyone else - or any other company - that has experienced similar problems with Flagship, to connect with me on FaceBook (Nicholas Tee - my profile shows a darkened picture of me holding a guitar). A Class Action Case is one where a prosecution can represent all victims and the Lawyers take a percentage of any recovered funds ordered by the Court. (I'm hoping that because I have used TrustPilot in a professionally appropriate and respectful manner in the past that they will approve this post)
Cancelled my account in April but they…
Cancelled my account in April but they continue to charge me outrageous charges! I've been trying to cancel and my last charge from them is $290 in one month with no service from them! Included extra fees for NOT using their services!! They said I need to fill out cancellation paperwork but I never receive it. Don't waste your time or money. What a scam.
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About flagshipmerchantservices.com
Find out more about Paysafe's merchant services for small business. We offer a full suite of payment acceptance tools - in-store, online and mobile - all designed to help build and grow your business. Learn more and get started today.
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Technology Stack
flagshipmerchantservices.com uses 17 technologies across their website including HSTS, reCAPTCHA, PHP, Amazon Web Services, AWS CloudFront, and more.
Security
HSTS, reCAPTCHA
Programming Languages
PHP
Cloud & Hosting
Amazon Web Services, AWS CloudFront
Privacy & Consent
OneTrust
Advertising
Microsoft Ads
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Optimizely
Traffic & Audience
flagshipmerchantservices.com receives approximately 0 monthly visitors. The website has a bounce rate of 0% with visitors viewing an average of 0.0 pages per visit. Users spend an average of 0:00 on the site.
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