Hello, Thank you for your review. We are very sorry to hear that your spreader came without the screws to be begin with, but glad that we were able to resolve the problem! Thanks, The Westland Team

Hello, Thank you so much for your kind review and great feedback. You’re absolutely right, Kent & Stowe is part of the Westland family of brands. We’re really pleased to hear that Daniel was able to assist you promptly and get everything sorted. We truly value our customers, and wherever possible, we aim to offer advice, guidance, and support through our product guarantees. Thanks, The Westland Team

Hello, Thank you for taking the time to share your feedback. I am very sorry to hear of your disappointment. We did apologise for the condition in which you received the Peckish Energy Balls from the retailer and explained that, due to the timing and the way our products are sold, returning to the retailer for an exchange or refund would be the best course of action. As a gesture of goodwill, we arranged to send you one of our Ready to Use Pre-Filled Energy Ball Feeders. Before this was sent, we did confirm in our correspondence which feeder would be provided. I am very sorry that the goodwill feeder arrived in less than perfect condition and for any inconvenience this caused. However, as we do not sell directly to members of the public, we are unable to arrange for an alternative feeder to be sent out. To ensure you are not left out of pocket, I have arranged for an HTA Garden Gift Card to be sent to you to cover the cost of your original purchase of energy balls. We truly value your custom and your continued support of the Peckish brand. Thanks, The Peckish Team

Hello, Thank you for taking the time to leave a review, and I’m sorry to hear about the issues you’ve experienced. The small wood pieces you’ve noticed are part of the structure of modern peat-free composts, as they help support aeration and healthy root growth. Fungus gnats are unfortunately more prevalent nowadays, and while we do everything we can to prevent them from entering our compost bags, there are some external factors that can influence their attraction to the material and, subsequently, into the home. For indoor plants, we would always recommend using a dedicated indoor potting mix. These blends are specifically formulated for houseplants and are proven to be far less attractive to fungus gnats, helping to minimise the risk of them appearing indoors. We’d really like to look into your experience properly. If you’re able to contact us directly at [email protected] with some images of the compost and the QA codes from the bags, our Quality team can investigate this further. Thank you again for raising this with us. Regards, The Westland Team

Hello, Thank you for your review and for being a loyal customer of Westland compost over the years. We’re genuinely sorry to hear that your recent experience with our multi-purpose compost has not met expectations. We appreciate you reaching out to us directly at the time, and we’re glad we were able to respond and offer a gesture of goodwill. However, we understand your disappointment and take your concerns seriously. To clarify, mushrooms and toadstools are a natural part of the composting process. Our composts are made from carefully sourced organic materials and go through rigorous heat treatment during production, which eliminates fungal spores, pathogens, and weed seeds. However, compost is a living product, and fungal spores exist in the atmosphere in their billions. When conditions are right, such as warmth, moisture, and fresh organic matter, these spores can settle and thrive, resulting in visible mushrooms or toadstools. This is not harmful to plants or people and is actually a sign of active, nutrient-rich compost. We understand this may be unexpected and even frustrating, especially if you’ve never encountered it before. We always aim to provide clear information and support, and we’re sorry this experience has led you to reconsider your choice of compost. Thank you again for your feedback. Regards, The Westland Team