gorgias.io
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Gorgias: The AI-Powered Helpdesk Taking Over E-commerce
A $7M revenue powerhouse automating support for 15,000+ top brands
In a world drowning in customer tickets, Gorgias isn't just managing support—it's automating it. With an AI Agent that resolves queries without human intervention, they've turned the traditional helpdesk into a revenue engine for 15,000+ e-commerce brands.
"Gorgias doesn't just answer support tickets—it turns customer service into a profit center by automating responses and driving sales directly through the helpdesk."
The Growth Trajectory
Despite only 8% of traffic coming from organic search, Gorgias commands a staggering 78% direct traffic share. This isn't accidental growth—it's a product-led engine where satisfied e-commerce merchants bookmark and return daily. With 42.4M in funding and 7M in revenue, they're in that sweet spot of product-market fit with clear scaling potential.
The E-commerce Army
Their customer base reads like a who's who of modern DTC brands. When you're trusted by the top 15,000 brands, you're not just a tool—you're infrastructure. The platform's integration-first approach (connecting to Shopify, Magento, and 100+ other tools) means Gorgias becomes the central nervous system of customer operations.
The traffic data reveals a fascinating pattern: 98,410 monthly searches for 'gorgias' alone. This isn't brand discovery—it's brand usage. Developers are actively searching for 'gorgias api' (660 monthly) and 'gorgias dev' (220 monthly), indicating a robust ecosystem being built around their platform. This technical depth creates stickiness that pure UI tools can't match.
- AI Agent automates 60%+ of routine support tickets instantly
- Unified inbox integrates email, chat, social, and SMS in one view
- E-commerce native with deep Shopify, Magento, and WooCommerce sync
- Revenue attribution turns support tickets into measurable ROI
The Verdict: Infrastructure, Not Just Software
Gorgias has evolved from a helpdesk to essential e-commerce infrastructure. With 78% direct traffic and 15,000+ brands, they've achieved what most SaaS companies dream of: becoming indispensable. The question isn't whether they'll scale—it's how fast they'll capture the rest of the market.
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The Conversational AI platform for Ecommerce | Gorgias
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 15,000 brands and counting.
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About gorgias.io
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 15,000 brands and counting.
Company Overview
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Technology Stack
gorgias.io uses 35 technologies across their website including Wistia, Cloudflare Turnstile, Sentry, and more.
Video
Wistia
Security
Cloudflare Turnstile
Error Tracking
Sentry
CMS
Webflow
CDN
jsDelivr
Cloud & Hosting
Amazon Web Services, AWS CloudFront, Cloudflare
Traffic & Audience
gorgias.io receives approximately 140.0K monthly visitors and ranks #342,757 globally. The website has a bounce rate of 65% with visitors viewing an average of 1.7 pages per visit. Users spend an average of 2:47 on the site.
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