grandinroad.com
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Reviews (20)
I ordered stools
I ordered stools. They were supposed to be in stock. It took over five weeks for them to ship. When they arrived one was damaged. I took pictures and emailed them. Two days later, nobody responded yet. Follow up, they made good and sent a new one immediately. And, they let me keep the damaged one at 30% discount.
Poor manual and poor customer service from Grandin Road on an EZ Bed
What may turn out to be an acceptable product was not well served by customer service. I ordered a Grandin Road EZ Bed with automatic shutoff. This item has a zippered case within which an inflatable mattress and attached collapsible frame are permanently secured. It arrived promptly and I carefully removed it from the box. I found no packing slip nor any instruction manual. I called Customer Service and asked about getting the instruction manual. Expressing surprise that it was not in the box, the agent assured me that the instruction manual would be emailed to me shortly. It arrived shortly. However, it was NOT the manual for the "with auto shutoff" feature. I called Customer Service again and finally got the correct instruction manual. However, the instructions were not very clear about how to unzip the case. They merely said to "Unzip the case completely before inflation". So I found a zipper tab and commenced unzipping until I encountered a corner of the case where the zipper had been stitched over so that I could not unzip it further. The stitching was a continuation of stitching binding the outer cover to the base of the case. Puzzled, I called CS again and explained that I could not completely unzip the case due to the stitching over the zipper. She, the agent, instructed me to clip the stitch. I did so and continued unzipping only to encounter an end of the zipper adjacent to which was another end with zipper tab with zipper ahead of it to be unzipped, so I continued my unzipping only to encounter another cross-stitch on the zipper which I dutifully clipped. Finally I wound up with both zipper tabs together on edge edge of the flap that was to be opened. Only then did I come to realize that I should not have clipped either of those cross stitches. I should have stopped at the first one and then gone back around the case to find the other tab and unzip it to its stitch. The instructions should have enclosed a clear message to "unzip each side of the case to a point where there is a stitch across the zipper. But Customer service did not know that!!!! Having overcome the shortcoming of bad customer service as to the stitches, I proceded to the inflation step and, lo and be hold, zip-tied to the power cord was a plastic bag with the folded instructions in it. And remember the Customer Service was surprised there were no instructions in the package!!! All of this could have been avoided by clear instructions on how to unzip the package. The cross-stitching the zipper to provide a dead stop for unzipping was a design flaw, undoubtedly to save a few pennies. And nobody thought to train Customer service on this matter. Pretty poor business. After getting through the lack of a manual, poor manual, and equally poor CS, I deployed the bed and it appears as advertised. I have un-deployed it and that worked as advertised as well.
Company will never deliver your items and good luck getting a refund
This company uses GSL Shipping, which has hundreds of online reviews stating that packages are never delivered. Worse than never delivering, GSL posts completely phony delivery results, as in "road closed" as an excuse for delivery failures. Grandin Road will make you wait two weeks for a refund while the package is shipped back to them, while discourteously ignoring the fact that your time (in taking off time from work to receive packages) has been affected. The items in the catalog are a mirage - they are lovely, but not only will you never receive them, you will end up fighting for a refund from Grandin Road. Buyer beware.
This is honest and constructive… I…
This is honest and constructive… I would not ever buy Grandin Road counter stools again. The seating is bonded leather…thin sheets of leather bonded to vinyl. It peals away after only a short time. The bottom also gives out, so we had to take the bottom covering off and put in a piece of 3/4” plywood to keep the seat from sagging. Not an easy task. We are seniors, we are not obese…. These stools are just not the quality you expect. I am buying Amisco this time.
I received an order of Frankie table &…
I received an order of Frankie table & 4 folding chairs. After setting up table, we noticed a small dent. I sent an email to customer service over a week ago, and have not received the courtesy of a response. After taking the shipping box apart, we noticed a note on the inside of the inner box telling me to save box along with instructions to repackage it for return. To me repackaging is virtually impossible. That’s why I sent an email. The point is that Grandin Road has not responded for me to figure out what to do.
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