hankypanky.com
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http://www.hankypanky.com/cdn/shop/files/social-image.png?v=10350075904407270438
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Thongs, Underwear, Lingerie & Sleepwear | Hanky Panky
Discover Hanky Panky. Quality and comfortable lace thongs, bralettes & lingerie, sleepwear and sustainable swimsuits. Free US shipping on all orders $100+
Thongs, Underwear, Lingerie & Sleepwear | Hanky Panky
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Hanky Panky
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Reviews (20)
I HAD A GOOD EXPERIENCE WITH THEM,FAST…
I HAD A GOOD EXPERIENCE WITH THEM,FAST SHIPPING,QUALITY PRODUCT
Totally redeemed themselves!
They have totally redeemed themselves! Having heard nothing and lost over £100+ for several months I had written this company off and posted a scathing review on this site. A couple of weeks ago I got an email full of apologies and offering me a full refund in the form of goods. I was sceptical at first but the coupon came through and I have now received within a matter of days some lovely pieces which I’m thrilled with, I’m not sure what happened in the first place but in my view I couldn’t have asked for a better outcome - eventually!!!!
appliances
had a spanking good time picking and trying the appliances in the shop though the test pilot was a bit rough looking
WAS a devoted HP buyer
Was a devoted HP buyer. They're shady with their friends & family 30% discount. New customers beware! Do your due diligence, you can purchase elsewhere if you must, to receive discount that they're restricting.
Customer service has plummeted
Customer service has plummeted. I have been a devoted Hanky Panky customer for probably 2 decades. I have spent literally 1000s of dollars on their products. I have also previously had very positive customer service experience with them and have loved their products. However, my last order never arrived. They say it was delivered. I have a locked mailbox and a locked package delivery so it absolutely has never been delivered. I have written them now 5 or 6 times. Initially they told me to wait 5 days and then contact them again if it didn’t show up. However, each time I called back they pushed it another 5 days. That has now happened 3 separate times. It has now been over 6 weeks since they say it was delivered. They finally agreed to refund me. (I would actually have preferred they just resend the product, but was relieved to get any solution finally). Unfortunately, when I did finally get the refund, it was only for 2.15 when the panty was 39.00. I have now written 2 more times and gotten no responses. This is so atypical for Hanky Panky that I decided that something must be going on with their company. I figured maybe they were going under so I decided to research further. I found they were sold in Dec 2025. That is when the customer service appears to have gone to hell. I am still struggling to get my money back and will keep fighting for that. Based on my recent horrific customer service experience, I would recommend that you avoid doing any business with this company until they get it together again. They are on the verge of losing me permanently as a customer if they don’t get this resolved ASAP. Inexcusably terrible customer service!
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About hankypanky.com
Discover Hanky Panky. Quality and comfortable lace thongs, bralettes & lingerie, sleepwear and sustainable swimsuits. Free US shipping on all orders $100+
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Technology Stack
hankypanky.com uses 27 technologies across their website including jQuery, Swiper, Ant Design, Twitter Cards, and more.
JavaScript Libraries
jQuery, Swiper, Splide
UI Libraries
Ant Design
Web Standards
Twitter Cards
Performance
Priority Hints
Analytics & Marketing
Google Analytics, Google Tag Manager, Hotjar, Clarity
Personalization
Nosto
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