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Hotelogix: The Quiet Giant of Hotel Tech
A $182M revenue machine powering 25,000+ hotels with a 2.2-star rating—here’s the paradox.
In a world obsessed with flashy SaaS unicorns, Hotelogix operates in the shadows, quietly managing a staggering $182M in annual revenue from 25,000+ hotels globally. Yet, its public face—a 2.2-star Trustpilot rating—tells a more complex story about the gritty reality of hospitality tech.
"Hotelogix isn't selling software; they're selling operational survival for independent hotels drowning in the digital age."
The Invisible Army of SMBs
While enterprise giants chase Fortune 500 chains, Hotelogix has built a fortress in the SMB trenches. With 574 employees supporting 25,000+ hotels, their math reveals a ruthless efficiency: roughly $31,800 in annual revenue per employee and 43 hotels per support rep. This isn't luxury tech—it's utilitarian survival gear for independent hoteliers battling OTAs.
The SEO Contradiction
Their traffic data exposes a fascinating paradox. Despite 50% organic search dominance, their top keywords reveal a desperate battle for brand relevance: 'hotelogix' (2,490 volume) barely outpaces 'disadvantages of using online travel agencies' (1,290 volume). They're not just selling a solution; they're fighting the very problem they solve—OTA dominance.
The Trustpilot rating of 2.2/5 from 8 reviews is the elephant in the room. For a company of this scale, it's either a statistical anomaly or a brutal truth: hospitality software is notoriously complex, and 24/7 human support can't always bridge the gap between expectation and reality. The real story isn't in the stars—it's in the $182M revenue that proves hotels keep paying despite the friction.
- Revenue per employee ($31,800) suggests high-volume, low-margin economics typical of legacy on-premise software transitioning to cloud.
- Top keyword 'hotelogix pricing' (460 volume) indicates strong purchase intent but also price sensitivity—a red flag for margin expansion.
- Whitelabel search volume (80/month) hints at an under-exploited B2B2C channel that could be their next growth lever.
The Unsexy Behemoth
Hotelogix proves that in hospitality tech, reliability trumps ratings, and scale beats flash. They're the industrial backbone of independent hotels—not a Silicon Valley darling, but a profit machine built on solving real, painful problems.
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Hotel Management Software - All-in-One Cloud Platform | Hotelogix
Hotel Management Software that streamlines front desk, bookings, & reporting in a simple platform trusted by 25,000+ hotels globally with 24/7 Human support
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Hotelogix
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Reviews (8)
Highly Recommended
Our Hotel has worked off a paper system, so it was very hard trying to convince the owner that it was time to change. Since we started with Hotelogix it has been a challenge to change her opinion, with the help of our account manager she has completely changed her mind, down to them always being able to solve our problems and enquiries. I do highly recommend Hotelogix to all other hotels.
Hi Sam, We are gratified with your words and really appreciate your effort. We at Hotelogix greatly value our relationship with our customers and put in extra efforts to ensure we meet and exceed the customers expectations. Your words of appreciation encourages us to keep delivering value in our products and services for our customers.
As new hoteliers but computer literate
As new hoteliers but computer literate, we were anxious to find a system that would be easy to use when there are so many other things in hospitality to consider and get right. Hotelogix has made everything so much easier; it is cloud-based, always available with a strong architecture and reliability. The online support is 24/7 so a receptionist having problems can either watch the support videos or contact their chatline to discuss resolutions. We have had the system 2 years and the everything has been great. You can form rates packages, block out rooms, housekeeping module is great, forward forecasting is great for kitchen etc etc. For tours, it is presently time-consuming to enter a full coach day after day but the company has listened and is working on a solution. Hotelogix is very easy and I would thoroughly recommend them to you.
Hi Stuart, We're so happy to know Hotelogix meets your requirement and thanks for the lovely review :) Last 2 years have been really awesome, we hope to provide even better services in the future.
Just a nightmare
Just a nightmare! After a great and friendly sales pitch, sadly we came into reality. Deep training to have our team to master the product were never done, but only 1 hour training with a continuously yawning implementation manager sounding a bored machine instead. Their PMS is crap and it is clearly made by people with no understanding of front office and reservation operations. I had to beg to be put in contact with Mr. Mohan Roy, who should have been available to solve any concern with implementation manager and beg to have the manager replaced. Our reservations were loaded all under the same guest name, then all under our sales and reservation name, but we had to explain to the so called implementation manager what that was wrong. Unable to provide a folio with total amount due for the whole stay to guests during their holidays "because it cannot be changed". Many other problems, loss of revenue, damage to the hotel image, promise to extend the first 3 months subscription of an additional month, but they charged us other 3 months without authorization nor consultation. This is unacceptable. Do not try to engage with them nor to use their PMS/booking engine or you will end up with damages they will never respond to.
Spam Overload!
They were using email address hello at comms-hotelogix.com to spam me! I am extremely disappointed with Hotelogix. Despite never giving them explicit permission to send promotional emails, my inbox has been bombarded with their spammy messages. It feels like they are more interested in pushing their services than respecting potential customers' privacy.
HORRIBLE SCAMMER THINK TWICE BEFORE…
HORRIBLE SCAMMER THINK TWICE BEFORE PAYING ANY MONEY. The software is dated and has many problems. The most important factor is that the entire management are cheaters and once you pay the money they started showing the real colour. HORRIBLE PMS , CHANNEL MANAGER , BOOKING ENGINE and more over the management. DO NOT USE THEM , they are cheap because they know the software they have is dated and once someone signs up they know they will run away hence they try and take Quarterly or yearly payments which will never be refunded. IN short its a SCAM
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About hotelogix.com
Hotel Management Software that streamlines front desk, bookings, & reporting in a simple platform trusted by 25,000+ hotels globally with 24/7 Human support
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hotelogix.com uses 15 technologies across their website including Font Awesome, Google Fonts, PHP, WordPress, and more.
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hotelogix.com receives approximately 32.4K monthly visitors and ranks #920,058 globally. The website has a bounce rate of 41% with visitors viewing an average of 1.9 pages per visit. Users spend an average of 0:38 on the site.
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This page provides publicly available information about hotelogix.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit hotelogix.com directly at https://hotelogix.com.