ibex.co
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The 19,000-Person CX Machine
Inside ibex.co's quiet dominance in digital customer experience outsourcing
While everyone chases AI hype, ibex.co quietly built a 19,000-person army managing customer experiences for the world's most demanding brands. They're not a startup—they're the industrial backbone of CX outsourcing.
"In CX outsourcing, scale isn't just an advantage—it's the only moat that matters."
The Invisible Infrastructure
With $4.68B in revenue and 19,441 employees, ibex isn't selling software—they're selling human+AI orchestration at scale. Their 46% organic search traffic suggests strong brand recognition, while 42% direct traffic indicates they're a known destination for enterprise buyers. This is infrastructure-level CX, not a tool.
The Enterprise Filter
Their client list reads like a Fortune 500 roster—'world's leading brands' isn't marketing fluff when you're serving 19,000+ employees. The 83,400 monthly searches for 'ibex' alone dwarf their own website traffic, suggesting massive offline brand equity. They don't chase keywords; they own the conversation.
What makes ibex unique isn't technology—it's operational excellence at scale. Their tech stack (Bootstrap, PWA, Google Analytics) is deliberately unflashy. They're not selling innovation theater; they're selling reliability. The 620 monthly searches for 'ibex karachi' and 700 for 'ibex pakistan' reveal a global delivery footprint that most competitors can't match.
- Global delivery model with operations in Pakistan and beyond
- Human + AI hybrid CX (PWA + Datadog RUM suggests performance monitoring)
- Enterprise-focused: serving blue-chips, not SMBs
- Massive scale: 19K+ employees, $4.7B revenue
They're not a unicorn—they're a workhorse
While startups chase scale-ups, ibex serves the blue-chips that actually pay the bills. This is what real B2B looks like.
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Open Graph Image
https://www.ibex.co/api/app/uploads/2021/08/main-og-image.jpg
Meta Tags
ibex | Digital CX Outsourcing for the World's Leading Brands
We are an elite CX outsourcer for the world's startups, scale-ups, and blue-chips.
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About ibex.co
We are an elite CX outsourcer for the world's startups, scale-ups, and blue-chips.
Company Overview
ibex.co Social Media
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Phone Numbers
Technology Stack
ibex.co uses 9 technologies across their website including Google Fonts, Osano, Datadog RUM, Google Tag Manager, and more.
Fonts
Google Fonts
Privacy & Consent
Osano
Analytics & Marketing
Datadog RUM, Google Tag Manager, Google Analytics
Web Standards
Twitter Cards, PWA
CSS Frameworks
Bootstrap
JavaScript Libraries
Slick
Traffic & Audience
ibex.co receives approximately 87.7K monthly visitors and ranks #380,239 globally. The website has a bounce rate of 47% with visitors viewing an average of 2.9 pages per visit. Users spend an average of 1:01 on the site.
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This page provides publicly available information about ibex.co. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit ibex.co directly at https://ibex.co.