Hi Simon we're sorry to read this review of your experience. Typically submissions are completed in seconds or max a minute, depending on the number of checks a business wants you to complete to verify your identity with them. We took the steps to query your review details with our team and as with many systems for security reasons, the system simply timed out. No matter our explanation, we can only accept your experience as being less than ideal and hope should you use ID-Pal for onboarding again in the future, you have the experience we designed to deliver - quick and hassle-free. We're always here to help - contact [email protected]. Have a great week.

Hi there Sorry to see this review but hopefully we can explain where there seems to be confusion. We are a Data Processor, in line with GDPR. When we process the information of End Clients we do so in accordance with the instructions of our Customer. If you are an End Client, our Customer is the Data Controller of your information. You can access our data protection policy, terms and conditions and more on our website homepage https://www.id-pal.com/data-protection-notice/. We do not sell data to other partners and never have. We pride ourselves on having built our platform on the principle of privacy preservation, ensuring we have no access to customer data at any stage from day one. We work with leading financial institutions who assess any vendor they work with and they conduct rigorous audits on our security measures and data privacy. This is a unique feature we offer and critical for the world we live in today and as stated on our website, we have zero access to customer data, guaranteed. Kind regards

Hi there Al Hopefully we can allay any concerns you have over your personal data. Should you need any technical support we're always happy to help. Use our Contact Form on our website or our ChatBot to get an answer to your queries. Or just email [email protected]. We don't keep records of your data, share data or have access to your data. Our platform and technologies securely verifies government-issued identity documents to prove they are real, conducts a liveness test to confirm there is a real person submitting them and the technology matches the person to the ID. In our role as a Data Processor, we enable businesses to verify an individual's identity in order to comply with EU regulation on anti-money laundering and fraud prevention. Explore our DPN here: https://www.id-pal.com/data-protection-notice/ We are ISO 9001:2015 and ISO 27001:2013 certified. These certifications are renewed annually and are internationally recognised standards that demonstrate our commitment to the highest levels of information security and quality management and reflect the unwavering dedication of ID-Pal in delivering secure identity verification results. Hopefully this clarifies our role and our focus on privacy-preservation and data security for individuals. Kind regards