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The Invisible Engine of Medical Transcription
How InfraWare quietly powers healthcare dictation with 84 employees and proprietary AI
In a market obsessed with flashy telehealth apps, InfraWare operates in the shadows of healthcare's most critical workflow: the doctor's voice. This isn't a consumer-facing startup—it's the backend infrastructure that turns physician dictation into structured medical records, powered by proprietary speech recognition that understands medical terminology better than generic AI.
"InfraWare doesn't compete with Epic or Cerner—they enhance them, turning unstructured voice into structured data that flows seamlessly into EHR systems."
The Hidden User Base
With 43,700 monthly visits and 98.4% traffic from undefined regions, InfraWare serves a niche but captive audience: medical transcriptionists and physicians who need their specific EHR formatting. The traffic pattern suggests a concentrated user base—likely hospitals and transcription services rather than individual practitioners. The 'imc login' keyword (1,390 monthly searches) reveals their platform's stickiness; users aren't discovering them—they're returning daily to access their workflow.
The Proprietary AI Advantage
Unlike generic speech-to-text services, InfraWare's proprietary backend speech recognition is trained on medical terminology and EHR formatting requirements. This creates a moat: while competitors like Nuance (now Microsoft) focus on broad healthcare, InfraWare specializes in the transcriptionist workflow. Their tech stack—jQuery, Tailwind, Bootstrap—suggests a pragmatic, product-focused team building for reliability over flash, with PWA capabilities indicating offline functionality critical for medical environments.
The company's leadership team reveals its hybrid nature: CEO Nick Mahurin leads operations, COO Robert McClelland handles execution, while Eric Montgomery as CIO focuses on infrastructure. The VP of Insurance Services (Christian Barthelette) and VP of Transcription Services (Sheila Koonce) show a dual focus: not just dictation, but the entire revenue cycle management that follows.
- Proprietary medical speech recognition that outperforms generic AI in specialized terminology
- Deep EHR integration that formats outputs for specific healthcare systems
- Dual revenue streams: transcription software and insurance services
- Low traffic but high-intent user base (50% direct traffic indicates platform lock-in)
- Lean 84-person team generating $12.2M in revenue ($145K per employee)
The Quiet Giant of Healthcare's Backbone
InfraWare proves that in healthcare, infrastructure beats interface—own the workflow, own the value.
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Dictation Software | Medical Transcription Company | InfraWare
Health care dictation software that supports physicians and transcriptionists with proprietary back end speech recognition and EHR formatting.
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About infraware.com
Health care dictation software that supports physicians and transcriptionists with proprietary back end speech recognition and EHR formatting.
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infraware.com uses 19 technologies across their website including Font Awesome, Google Fonts, HSTS, reCAPTCHA, PHP, and more.
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Font Awesome, Google Fonts
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WordPress
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Traffic & Audience
infraware.com receives approximately 43.7K monthly visitors and ranks #697,570 globally. The website has a bounce rate of 6% with visitors viewing an average of 6.1 pages per visit. Users spend an average of 19:22 on the site.
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