jewson.co.uk
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Jewson Builders Merchants, Timber Merchants & Tool Hire
The UK's leading chain of builders merchants. Supplier of building materials & equipment, supplies, tools & timber with over 400 branches branches across the UK.
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Reviews (20)
Positve Experience
I ordered (online)some Marshall’s Tegula Block Paving for delivery by the St Helens Branch. Unfortunately when they arrived I noticed that a number of one size were defective and unusable in that the aggregate was exposed. I contacted Customer Services who put me in direct touch with the St Helens Branch who readily agreed to replace the defective blocks. In all this I received most helpful first class service from the original delivery driver (whose name I did not "catch"), Amy Burrows (Customer Services), Vaidas (St Helens) and Will who delivered the replacement blocks. It is testimony to this company and its employees that when there was a problem, they took full responsibility and resolved the matter in a helpful, professional and positive manner which is much appreciated - many thanks.
Thank you for taking the time to share your experience, Stuart! While we're sorry that some of the paving arrived with defects, we're delighted to hear that our team was able to put things right quickly and professionally. It's great to know that the original delivery driver, Amy, Vaidas and Will all played a part in resolving the issue and providing the level of service we strive for. We'll be sure to pass your kind comments on to everyone involved, they'll really appreciate the recognition. Thank you for choosing Jewson, and we hope to be of assistance again on your next project.
#Basingstoke
#Basingstoke I ordered a telescopic Velux window opener from Jewson yesterday. When I arrived in store, it wasn’t actually in stock. A very kind member of staff located one in Winchester and went to the trouble of driving all the way there and delivering it to my home address a few hours later! I couldn’t be more impressed. Jewson Basingstoke went above and beyond. I can’t recommend them highly enough. Thank you so much!
Hi Nicky, thank you so much for taking the time to get in touch and share your experience! We're delighted to hear that the team at our Basingstoke branch were able to help. It's fantastic to know the team went the extra mile to source one from Winchester and deliver it to your home the very same day. We'll be sure to pass your kind words on to the colleagues involved, they'll be thrilled to hear how much their efforts were appreciated. Thank you again for your recommendation, and we look forward to helping you with any future projects.
I don't know theese people but the…
I don't know theese people but the manager John? And his out and about salesman Roddy? at Jewsons Falkirk have been extremely helpful even liaising with the architect on our projects. They really go out of their way to help. Colm O'Rourke Blackness Bay Distillery.
Thank you, Colm, for your fantastic review! We're thrilled to hear that John at our Falkirk branch, as well as Roddy, have been able to support you and your projects so effectively. Providing expert advice and going the extra mile for our customers is something we take great pride in, so it's wonderful to see their efforts recognised. We'll be sure to pass your kind comments on.
Been in several times now
Been in several times now. Met Steve at Jewson Retford the branch manager. Put me in touch with his sales rep. . E mails responded to promptly. Couldn’t do enough for me. Better experience customer service wise than 2 years ago. Team were very attentive
Thank you for taking the time to leave such a positive review! We're delighted to hear that Steve and the team at our Retford branch provided you with such a great experience. Delivering great service and expert support is something we strive for, so it's fantastic to know that your enquiries were handled promptly and that the team went above and beyond to help. It's especially encouraging to hear that you've noticed an improvement in our customer service compared with previous visits. We'll be sure to pass your kind comments on to Steve and his team. We appreciate your continued custom and look forward to welcoming you back again soon.
The staff were excellent, friendly and accommodating - thank you very much 👍
Only popped in for a couple of bags of sand👍👍👍
Thank you for your lovely feedback, Melody! We're glad that our team were accommodating and were able to assist you with the sand you needed. We hope to see you in one of our branches again soon.
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About jewson.co.uk
The UK's leading chain of builders merchants. Supplier of building materials & equipment, supplies, tools & timber with over 400 branches branches across the UK.
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jewson.co.uk uses 14 technologies across their website including Tailwind CSS, Bootstrap, Material UI, Ant Design, Lazy Loading, and more.
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Tailwind CSS, Bootstrap
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Material UI, Ant Design, DaisyUI
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Lazy Loading
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