livehelpnow.net
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LiveHelpNow: The SMB Support Titan
Analyzing a high-traffic, low-margin support tool with a Trustpilot crisis
LiveHelpNow positions itself as a comprehensive support suite, but the raw data reveals a different reality: a legacy player struggling with modern trust metrics despite massive traffic volume. It’s a classic case of 'build it and they will come'—but will they stay?
"High traffic, low trust: LiveHelpNow proves that volume doesn't equal value."
The SMB Magnet
With just 18 employees generating $1.6M in revenue, LiveHelpNow operates with impressive efficiency (~$89k revenue per employee). However, the traffic profile is telling: 242k monthly visits with only 19% coming from organic search suggests a heavy reliance on direct traffic (54%)—likely existing users or brand recall rather than new acquisition. This is the footprint of a legacy tool that has been around long enough to accumulate a user base but struggles to attract new converts.
The Trustpilot Crisis
The most alarming data point is the 1.4/5 rating on Trustpilot based on 38 reviews. For a B2B SaaS tool, this is a catastrophic signal. It suggests severe friction in customer success or product reliability. While competitors like Intercom or Zendesk hover in the 4.0+ range, LiveHelpNow’s score indicates that while they get customers in the door (via high direct traffic), they fail to deliver the 'comprehensive support solutions' promised in their tagline.
The keyword strategy reveals a tool trying to be everything to everyone. Ranking for 'katapult leasing 90 day' alongside 'livehelpnow ai development' shows a scattered SEO approach. They are capturing transactional intent for specific integrations rather than dominating core support keywords. This creates a fragmented user experience where the brand identity is diluted by unrelated search queries.
- Revenue Efficiency: High revenue-per-employee ratio suggests lean operations.
- Traffic Dependency: Over 50% direct traffic indicates reliance on existing users rather than growth.
- Product Fragmentation: Tech stack includes jQuery, Bootstrap, and Ant Design—suggesting a disjointed UI/UX evolution.
- Trust Deficit: A 1.4-star rating is a red flag for investor due diligence.
The Legacy Trap
LiveHelpNow is a cash-flow positive zombie—functional, profitable, but failing to evolve with modern customer expectations.
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5 keywordsHow is Livehelpnow's SEO?
Meta Tags
Support Solutions for Better Business Communications - LiveHelpNow
LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.
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Reviews (20)
Excellent Great customer service outstanding beautiful carpets.
We offer excellent customer service, outstanding beautiful selection of Oriental hand made silk and woollen rugs.
Customer Service Matters
In this day and age it is very rare to experience good to excellent customer service. Live Help provides excellent customer service.
Thank you for the feedback!!
Happy to recommend
My organisation uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. When I have needed to contact LHN! I have found them to be easy to get hold of and very efficient in answering my query.
Hi Adam, Thanks for the review! We are so happy to hear that you are satisfied, not only with LiveHelpNow's platform but our teams ability to help as well! :)
The product, technical support and service is great
We've been using LiveHelpNow for years. After much research into products that are flexible, have multiple integration possibilities and can grow with our business, we chose LiveHelpNow. Our customers love the chat feature. Our employees do as well, and the learned how to use it quickly. I also use the analytics frequently and find it to be a very valuable tool.
Hi! Thank you so much for taking the time to share your experiences & feedback! We appreciate everyone over at LoveMyBubbles!
Dead-simple to implement and Feature rich!
We've been using LiveHelpNow for several years on our websites. It couldn't be easier to set up—but there are tons of cool features including: - Analytics - Mobile chat - Translation (really great for chatting with people from other countries!) ...among many other useful features. We tested 2-3 different live chat systems before settling on LiveHelpNow due to the better features. Other chat systems we tried fell short of our needs. The Mobile Chat is probably the biggest key feature I could recommend—it's a great way to ensure that the chat shows as "online" even if an operator is not physically logged into a computer. You can schedule it to be on/off for a set time each day of the week so that you can simply answer chats on your smartphone as they come in, without having to be sitting at a workstation. The only negative thing I can think of is that on Windows PCs (Windows 8 and prior), the LiveHelpNow Alerter desktop software uses Internet Explorer. I use a Mac, now, and it's so much better and faster with Safari. I imagine there are some technical reasons why it uses Internet Explorer and I have no idea how it works on Windows 10+ systems—though I would guess that it works better. You can, of course, use any browser to log into LiveHelpNow's website and chat from there. I just wanted to point out that minor issue/annoyance with the Alerter software for Windows. Other than that, it works great! Lastly, I should say that the Support from LiveHelpNow is pretty great, as well. I haven't had the need to contact support many times—but the few times I have, I've never waited long and they've always been knowledgeable and able to quickly help me with whatever my issue is. So, if you're looking for a live chat software to implement on your website, give LiveHelpNow a shot—chances are, you won't need to try another one. Disclaimer: There was/is no incentive for me to write this review. I was simply asked to write an honest review after my last contact with LiveHelpNow. So, that's what this is—take it or leave it! :)
Jeremy, What a raving review!! Seeing how elated you are with our system just confirms our confidence in our product and service. We appreciate you as a customer and we thank you for taking the time and effort to write such a detailed review! :)
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About livehelpnow.net
LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.
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Technology Stack
livehelpnow.net uses 23 technologies across their website including Google Maps, Font Awesome, HSTS, and more.
Maps
Google Maps
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Font Awesome
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HSTS
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PHP
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WordPress
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Cloudflare
Traffic & Audience
livehelpnow.net receives approximately 242.3K monthly visitors and ranks #139,139 globally. The website has a bounce rate of 39% with visitors viewing an average of 5.1 pages per visit. Users spend an average of 2:02 on the site.
The majority of livehelpnow.net's traffic comes from undefined, undefined, .
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This page provides publicly available information about livehelpnow.net. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit livehelpnow.net directly at https://livehelpnow.net.