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MightyCall: The SMB Cloud PBX Underdog?
Analyzing the $33M revenue, 102-employee cloud call center platform for small businesses.
In a market dominated by Twilio and RingCentral, MightyCall carves out a specific niche: the underserved small business. With $33.1M in revenue and a focus on simplicity, they are proving that you don't need to be an enterprise giant to capture serious market share.
"High direct traffic suggests a loyal user base returning to the platform daily, a strong signal of product stickiness in the volatile SMB sector."
The Traffic Paradox
MightyCall's traffic strategy is fascinating. Despite ranking for high-volume competitor keywords like 'Openphone' (65k volume) and 'JustCall' (24k volume), nearly half their traffic is direct. This indicates they aren't just winning SEO battles; they are building a brand that users actively seek out, bypassing the search funnel entirely.
SMB Focus & Trustpilot Reality
With only 102 employees generating $33M in revenue, the productivity per head is high (~$324k/employee). However, the product isn't without friction. A 2.6/5 rating on Trustpilot across 173 reviews highlights a disconnect between marketing promises and user experience for some SMBs, likely related to the complexity of VoIP setups.
The tech stack reveals a pragmatic approach. They utilize jQuery and Bootstrap—mature, reliable technologies that prioritize function over bleeding-edge frameworks. This aligns with their core audience: small business owners who value reliability and ease of setup over flashy UI animations.
- Competitor Targeting: Actively ranking for 'Openphone' and 'JustCall' keywords suggests aggressive SEO acquisition strategies.
- Revenue Efficiency: Generating $33M with a lean team implies high-margin SaaS economics.
- Support as a Feature: Their marketing emphasizes 'exceptional customer support'—a critical differentiator for non-technical SMB owners.
The Verdict: Profitable Niche Player
MightyCall isn't trying to be everything to everyone. They are the utilitarian choice for small businesses that need a phone system without the enterprise complexity.
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5 keywordsHow is Mightycall's SEO?
Open Graph Image

https://www.mightycall.com/wp-content/uploads/2022/02/MightyCall-logo-G2.png
Meta Tags
Cloud Call Center Software – MightyCall
MightyCall cloud call center software is designed for small and mid-sized businesses. We’re an industry leader due to our reliable & intuitive nature, exceptional customer support, and ease of setup.
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MightyCall
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Reviews (20)
Relentless to get an issue resolved!
I had an issue with a VPN blocking me from accessing mighty call. When called I was greeted by Collins. We were on the phone for quite a while. He went through many trouble call procedures and he even requested screen shots of what I was seeing. He tried many things and I was starting to feel discouraged but Collins was tenacious and relentless to get my issue resolved. I am soooo grateful. Thank you Collins for everything!!!! You are an asset to the mighty call support team.
Small business using mutli-level IVR and SMS
As a small business owner, aka solopreneur, I found Mighty Call when looking for multi-level IVR solutions. I called and got a person on the phone or a call back within a few minutes. After signing up with their sister company i hit a wall with regards to features, but they setup me up in Mighty Call and it been an enjoyable onboarding. They have been helpful with my request and questions. Their software is for a call center, while I am using it as my business line for a different purpose than intended. They were patient with my ideas as I explored the limitations of the system, but it definitely is working out with multiple IVR menus that I can change as needed, an API to poll for missed calls and sms from the dashboard. The app for the phone allows me to stay connnected while abroard or around the corner. All in all, it looks like it's my new phone system for years to come!
Great Customer services
I have had trouble getting a Business call center with great staff who understand my business. Several others, including a well-renowned service, had been a massive disappointment. I stumbled upon Mightcall and the Staff I spoke with was extremely helpful. Collins did a great job explaining the various features and payment plans which really made decision making easy. Great Job!
modern and user-friendly voip
Customer service response time is really fast. The system works well for my business. The only thing lacks is the auto texting.
Easy to use app
As a small business owner, one of the biggest things I appreciate about MightyCall is how easy it is to use. MightyCall has been truly helpful in running my day-to-day operations. It also helps me keep track of my team’s progress in detail. And if I ever have a question, their customer support is always quick and thorough.
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About mightycall.com
MightyCall cloud call center software is designed for small and mid-sized businesses. We’re an industry leader due to our reliable & intuitive nature, exceptional customer support, and ease of setup.
Company Overview
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Technology Stack
mightycall.com uses 26 technologies across their website including Google Fonts, HSTS, PHP, and more.
Fonts
Google Fonts
Security
HSTS
Programming Languages
PHP
CMS
WordPress
CDN
jsDelivr
Cloud & Hosting
Amazon S3, Amazon Web Services, AWS CloudFront
Traffic & Audience
mightycall.com receives approximately 175.3K monthly visitors and ranks #219,589 globally. The website has a bounce rate of 37% with visitors viewing an average of 3.4 pages per visit. Users spend an average of 2:47 on the site.
The majority of mightycall.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about mightycall.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit mightycall.com directly at https://mightycall.com.