myus.com
myus.com
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MyUS: The $75M Shipping Titan You've Never Heard Of
A 271-person company quietly dominating cross-border logistics while you sleep
While you were debating Amazon Prime vs. Shopify shipping, MyUS was processing 1.4M monthly visits and moving $74.8M through their global logistics network. They're not a startup—they're a cash-flowing giant in the shadows of e-commerce.
"MyUS doesn't compete on features—they compete on trust and scale, turning 120K backlinks into a logistics moat."
The Silent Border-Crossing Behemoth
MyUS operates in the invisible infrastructure of global commerce. With 43% organic traffic and 49% direct traffic, they've built a brand that customers type directly into browsers. Their top keyword is 'myus' with 34K monthly searches—higher than their competitors' brand names. This isn't accidental SEO; it's brand dominance earned through years of reliable service.
The Traffic Paradox
Here's the contradiction: MyUS gets 1.45M monthly visits but ranks #35,997 globally. That's not weak—it's strategic. They're not chasing broad keywords; they're capturing high-intent shoppers who've already decided to buy. Their traffic is concentrated, not diluted. Notice how 'ebay' and 'shipito' appear in their top keywords? They're intercepting customers at the exact moment of purchase decision.
The Trustpilot score of 3.3/5 from 11,849 reviews tells a nuanced story. This isn't a viral unicorn with perfect ratings—it's a real business dealing with real logistics problems. The volume of reviews (11K+) proves massive scale, while the 3.3 rating reveals the brutal reality of international shipping: delays, customs issues, and customer expectations. This is a company that actually moves physical goods, not just software pixels.
- 271 employees generating $74.8M = $276K revenue per employee (efficient for logistics)
- 49% direct traffic indicates strong brand recall and repeat customers
- 120K backlinks suggest 15+ years of SEO investment and industry authority
- Competing with eBay-level keywords (19M volume) shows they're playing in the big leagues
MyUS is the infrastructure you ignore until you need it
While startups chase AI hype, MyUS quietly builds a $75M logistics empire serving global e-commerce. They're not a unicorn—they're a workhorse.
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Reviews (20)
Collectors Edition Book safely delivered!
I ordered a book (collectors edition) from the US which was forwarded via DHL-Express. The package reached me safely and in record time. No damages whatsoever! There was one slight hiccup though, which would make me want to give 4.5 stars, however as this is not an option I chose to give 5. When I first put in a forwarding order for my package I selected a wrong option, which resulted in me being charged for something I didn't need. I cancelled that order (expecting the balance to go to account credit) and put in another one. This second order charged my Paypal again. It turns out that the account credit only got added a few minutes after I canceled the first order. This left me with a lot of account credit that I didn't need. So I opened a ticket and asked them to sort it out for me. It took some back and forth (Paypal was not cooperative) but eventually the issue was resolved! So I got my package, and the billing was figured out. All in all, I am satisfied. So why would I have docked points? Well, their system is kind of wonky (as you can tell from this whole issue occurring in the first place) but as long as you don't screw up your forwarding orders it should be fine. Since I clearly share the blame here deducting a full star is not justified.
First time using MyUs services
First time using MyUs and can’t lie I was a bit nervous using them as I read a mixed bag of reviews about their services but took the plunge, went ahead and set up an account. I’m so glad I did as the service I have received from them have been excellent. A lot of people complain that they are very hard to contact. Personally I haven’t had any issues and when I have had to contact customer services I have always gotten through fairly quickly. Yes sometimes there is a little wait but most businesses have a wait to be connected to support. Once I got through the agents have always been super helpful and resolve my questions. When it came to shipping my parcels to me, the carefully consolidated my packages into 1 parcel and packaged it extremely well. The fees and shipping options were all very clear and easy to understand. The FedEx delivery even arrived 4 days earlier to my address! I would 100% recommend MyUs and will continue to use them going forwards!
Thank you, Jack, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I’ve been wanting to use MyUS for a…
I’ve been wanting to use MyUS for a while and recently decided to give it a try. I placed an order using MyUS Shopper, where MyUS places the order on your behalf, and was looking forward to getting started. Some of my items began arriving at my suite, but the overall process took longer than I expected. I was initially waiting on five more items and was trying to get a clearer update on where they were in the process, particularly as I still needed to ship everything to the UK once all items had arrived. As I also paid extra for fast-tracking, the delays were a little surprising at the time. I also wasn’t aware when placing the order that separate domestic shipping fees would apply. After already paying for the order and other fees, being informed afterwards that there was an additional $60 domestic shipping charge on my Amazon order was unexpected. Clearer information at checkout would have helped set expectations. I do want to highlight that email customer service has been fantastic. Every time I contacted support via email, the responses were warm, welcoming, informative, and very quick. In particular, Brandi from customer service was extremely helpful and consistently kept me informed about my parcels, which made a big difference and was very reassuring. When I contacted customer support via WhatsApp chat, however, I found the experience confusing and much less personable. The conversation appeared to switch between the digital assistant (MyUS Atlas) and what seemed to be a human representative, but without a greeting or introduction it wasn’t clear who I was speaking to. The tone also came across as quite blunt and impersonal, which made the interaction feel uncomfortable, even though the responses themselves were efficient. One of the messages sounded automated, so I didn’t respond straight away as I believed I was still waiting for someone to address my question. Because there was no clear indication that the message was directed at me, the chat was then ended due to “no response,” even though I was actively following the conversation. I then had to restart the chat to try to reach support again, as it still wasn’t clear whether the responses were coming from a person or an automated system. A simple greeting, clearer identification of whether customers are speaking to a person or a bot, and a slightly more personable tone would make the WhatsApp support experience much clearer and more welcoming. Update: All of my items have now arrived safely in my suite. I also appreciate that you can request photos of your items, which is a really useful feature. Overall, I do value the service and the support I’ve received, and the experience itself has been good. However, due to the overall cost involved, I don’t think I’d use MyUS very often. I had been using Buy&Ship previously and wanted to try something new as their deliveries can take longer, but I’d personally rather wait a bit longer than pay multiple additional fees. That said, I do genuinely appreciate the excellent email support provided
Thank you, Lisa, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Dear MY US Management,
Dear MY US Management, This message serves as a formal escalation and final notice regarding a critical error caused solely by your company. Your team declared my shipment with a value of USD 563, while the true and verified value of the goods does not exceed USD 200. This gross misdeclaration resulted in Saudi customs imposing 550 SAR in customs charges, which I am now forced to deal with due to your negligence. Let me be absolutely clear: This is not a minor mistake. This is a serious operational failure. I immediately contacted your customer service team via live chat , and during the chat, your representative admitted the error and corrected the declared values. This confirms that the mistake originated from your side, not mine. However, correcting it after submission does not undo the financial damage already caused. Because of this error, I have suffered: Direct financial loss Unnecessary customs penalties Severe stress Complete loss of confidence in your service I therefore formally demand the following: FULL REFUND of the 550 SAR customs charges incurred as a direct result of your incorrect declaration A written explanation detailing how this error occurred Confirmation of internal corrective actions to prevent this from happening again Please note I should not, under any circumstances, be paying for mistakes caused by your company. I expect an urgent response and immediate confirmation of reimbursement. Sincerely, Amira
This is absolutely lazy company with…
This is absolutely lazy company with zero business ethics or attention to the client. They never return calls although on their website it is stated that they will call back within 24 hours and they respond by mail sometimes within a week and their response is useless. I am sending a package with my personal stuff from US to EU and I can not put a fair price in the system and their support team doesn’t help at all
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About myus.com
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Traffic & Audience
myus.com receives approximately 1.5M monthly visitors and ranks #35,997 globally. The website has a bounce rate of 38% with visitors viewing an average of 3.8 pages per visit. Users spend an average of 2:13 on the site.
The majority of myus.com's traffic comes from undefined, undefined, .
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