onemedicalgroup.co.uk
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One Medical Group: The NHS's Silent Operator
How a 111-person team manages 20k monthly patients with a 2.6-star rating
While telehealth giants chase VC funding and unicorn valuations, One Medical Group operates quietly in the UK's National Health Service ecosystem, processing over 20,000 patient interactions monthly. This isn't a startup disrupting healthcare—it's a pragmatic operator embedded in the system.
"This isn't a startup disrupting healthcare—it's a pragmatic operator embedded in the system."
The Patient Experience Gap
With a 2.6/5 Trustpilot rating from just 4 reviews, One Medical Group reveals a critical tension in NHS-adjacent services. The low score suggests operational friction—likely appointment availability, digital interface issues, or communication gaps. For founders, this is a cautionary tale: even with $30M in revenue and 20k monthly visits, patient satisfaction remains the hardest metric to optimize in healthcare.
The Organic Search Moat
64% of traffic comes from organic search—a remarkably high percentage that reveals their patient acquisition strategy. Keywords like 'shakespeare walk in' (160 volume) and 'the light surgery leeds' (140 volume) show hyper-local intent. This isn't broad brand awareness; it's patients searching for specific GP surgeries. Their moat isn't marketing—it's infrastructure. They own the physical locations people need.
The tech stack tells a story of pragmatism over innovation. jQuery and Bootstrap (legacy but reliable) mixed with Tailwind CSS and Framer suggests a modern frontend layered over established foundations. Google Analytics is present, but no advanced tracking tools detected—this isn't a data-obsessed tech company, it's a healthcare provider using standard web tools. The 28% direct traffic indicates strong brand recall among existing patients, but the global rank of #1,400,277 shows limited broader reach.
- Local search dominance: Top keywords are all surgery/location-specific, not condition-focused
- Revenue efficiency: $270k revenue per employee (high for healthcare services)
- Traffic concentration: 79.8% from undefined country suggests UK dominance with data tracking gaps
- Trust deficit: 2.6 stars vs. industry standard of 4.0+ for healthcare providers
The Infrastructure Play
One Medical Group isn't building the future of healthcare—they're operating the present. For investors, this is a stable, low-growth NHS contractor. For founders, it's a lesson: sometimes the biggest opportunity isn't disruption, but reliable execution of essential services.
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Reviews (4)
poor service at Sheffield NHS walk in…
poor service at Sheffield NHS walk in centre which it transpires is contracted out to this group . i tried to leave a review on NHS site twice. one gave 'too much info' - nothing personal tho another gave not enough info . both reviews rejected ie. censored by the NHS to prevent bad reviews Hostile 'care' practicioner who treated me more like a prison inmate than a patient Also i emailed them twice and was ignored. Maybe this service needs to be put up to tender or brought in house
ABYSMAL Organisation
I am writing to formally express my deep dissatisfaction and concern regarding the One Medical Group care since acquiring (Great western Medical Practice Aberdeen) the level of care provided constituted neglect, which has caused me significant distress and harm. Specifically, I experienced, failure to diagnose, delayed treatment, improper medication, lack of follow-up. Despite my efforts to communicate my symptoms and concerns, to my ever-changing doctor and resulting in insufficient attention and inadequate response from the staff, resulting in a worsening condition, including emotional distress. Resulting in hospitalisation I believe this Practice-Group should lose their licence to practise medical care. Warning, if you value your health, you are making a big mistake registering with any practice that is associated with this group.
Dangerous, careless and neglectful
This dangerous medical group should be banned from providing NHS services. They have breached data protection laws by not disclosing my personal health records - and ignore emails and complaints about missing healthcare records and dangerous practices. They do not comply with legal duties or provide GMC numbers for doctors when you are neglected from treatment referrals. they have no regard for patient safety or care.
One Medical Group
This company took over our GP practice in Brookland, Milton Keynes last year and the service level plummeted immediately. The phone wasn't being answered for months and months on end, and they stopped releasing appointments through Systmonline website, meaning that you have to visit in person early am to have any chance of getting an appointment. They were constantly failing to issue repeat prescriptions, I have seen continual queues out the door in the pharmacy in the downstairs of the building where the surgery is located, and heard constant complaints from people queuing there. Now about 18 months later it's not improved that much. They do answer the phones now but getting an appointment is no easier. There is a big sign in reception stating appointments are now being released (at midnight) through SystmOnline but I have stayed up late especially to log in on several occasions and on the dot of midnight no appointments have been released. This group are the worst thing that's happened to our practice. I could go on but it's too depressing.
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onemedicalgroup.co.uk uses 14 technologies across their website including Google Fonts, PHP, Framer, WordPress, and more.
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onemedicalgroup.co.uk receives approximately 20.0K monthly visitors and ranks #1,400,277 globally. The website has a bounce rate of 52% with visitors viewing an average of 1.6 pages per visit. Users spend an average of 0:23 on the site.
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