onerent.co
onerent.co
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Onerent: The $24M Rental Revolution?
A deep dive into the property management platform that promises to automate the chaos of rental operations.
In a market saturated with legacy property management software, Onerent.co emerges as a data-driven challenger promising to automate the chaos of rental operations. But with a Trustpilot score that screams 'red flag,' is this a revolution or a cautionary tale?
"Onerent represents a high-stakes bet on full-cycle automation, but the gap between operational scale and customer sentiment is widening."
The Business Model Paradox
Onerent operates in the business_and_consumer_services sector, a notoriously sticky and low-margin industry. With 348 employees and $24.4M in revenue, the company is generating roughly $70k per employee—a figure that suggests heavy investment in tech infrastructure or significant overhead costs. Their $21.9M in funding indicates strong investor backing, likely betting on their ability to scale automation to disrupt traditional property management margins.
The Traffic Black Hole
Perhaps the most telling data point is the complete absence of web traffic. With 0 monthly visits and no detectable tech stack, Onerent.co appears to be a corporate shell or a brand operating primarily through offline channels, B2B partnerships, or a completely different digital presence. This suggests a strategy focused on direct sales and enterprise contracts rather than inbound marketing—a risky play in 2024.
The 1.6/5 Trustpilot rating across 609 reviews is alarming for a company of this size. In the property management space, where trust is the currency of the realm, this score indicates systemic issues with service delivery, communication, or customer expectations. For founders and investors, this is a critical warning sign: operational scale does not equal customer satisfaction.
- Heavy operational overhead with 348 employees for $24.4M revenue
- No digital footprint suggests a B2B or enterprise-only sales model
- Trustpilot score of 1.6/5 indicates severe customer experience issues
- Funding of $21.9M implies a long runway but also high burn rate
The Verdict: A High-Risk, High-Reward Play
Onerent is a fascinating case study in scaling a service business with tech, but the trust deficit with customers could be its ultimate undoing.
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Poplar Homes
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Reviews (20)
Very good service helped me move within…
Very good service helped me move within a week and everything went well. Even with the colleagues their very helpful.
It’s terrible company to do Business…
It’s terrible company to do Business… They charge you for services without your knowledge or your approval.
I would not use Poplar to support…
I would not use Poplar to support property management. Sure, you will talk to some local people that are very knowledgeable, but their just the broker/realtor sales team. You will then be put into a shared service support model (Philippines) and never talk to them again. The contractors they have are not qualified, know that all work under $500 is auto approved and take advantage of it. You will have to do things yourself, or find contractors and essentially overpay for a payment and maintenance ticket tool.
1-Star Review:
I am deeply dissatisfied with the management of my property. After notifying the company of my contractor's scheduled visit, I arrived to find the lockbox empty with no key provided. Most alarming, the back door had been left unlocked for 15 DAYS following their walk-through inspection, raising serious security concerns. Despite multiple attempts to communicate, I received no response from the management regarding these issues. Their negligence and lack of communication have destroyed my confidence in their services. I have terminated my contract and strongly advise others to avoid this company.
HORRIBLE. - attn Ownership Group. Wake up!
HORRIBLE HORRIBLE HORRIBLE- ….If I could award negative stars, I would. ATTN: OWNERSHIP GROUP — Your manager “Athena” is RUDE, and MOST DISRESPECTFUL. Period. Someone called and said they were calling about a condo I had for rent. Mentioned the correct address; asked if I was the owner, to which I hesitantly (and now regrettably) replied, “yes.” I asked how they got my number and they said it was listed (which it wasn’t — it’s obscured). THEY THEN HUNG UP ON ME. Caller ID allowed me to call them back and learned it was POPLAR Homes. I asked to speak to a Manager but there was so much noise in the background and impossible to hold a discussion. I raised annoyance about being hung up on and Manager “ATHENA” told me to deal with it —that it was a Friday and they were having an event. Athena did eventually identify the person who hung up on me only as someone from their “marketing” department. WHAAAT? This is Poplar’s marketing tool — to call and hang up on people???? I asked to speak to upper management and eventually, the OWNERSHIP GROUP and Athena replied, “you can’t speak with them because we’re not managing your unit.” Athena repeated that statement several more times. When I said I would leave negative feedback, Athena’s response was, “you can do whatever you want”. Athena’s attitude was pathetic, pour, and downright rude. I would NEVER ever hire a company that permits, promotes, and applauds such RUDE behavior. Ownership Group- WAKE UP. Your company harasses innocent people and then has the audacity to speak to its potential customer base with such disrespect and disdain. I WILL NEVER, EVER HIRE OR RECOMMEND POPLAR HOMES AND ON EVERY OPPORTUNITY AVAILABLE, I WILL RECOMMEND —AGAINST— USING POPLAR HOMES.
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About onerent.co
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onerent.co receives approximately 0 monthly visitors. The website has a bounce rate of 0% with visitors viewing an average of 0.0 pages per visit. Users spend an average of 0:00 on the site.
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