openfarmpet.com
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Best Ethically Sourced Dog & Cat Food | Open Farm
Open Farm dog and cat food is high quality pet food with humanely-raised, sustainable ingredients. Find 100% traceable kibble, wet food, freeze dried raw, treats and more for your pet's unique needs.
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Reviews (7)
Great for skin issues.
This is the only food that has helped out Pittie mix and his skin issues. We have tried everything from mid grade to high end foods with no luck. I wish there were more flavors in the skin health line.
Horrible Customer Service
I have been trying to get in touch since September 24th and have sent four emails without receiving any response. I am very disappointed by the lack of communication. I received my order on September 12, 2025, and was concerned upon delivery: the box had no ice remaining, and 13 items were completely thawed while the others were still frozen. Although you replaced the 13 thawed items, I am now worried the entire package may have been spoiled. I followed the recommended 10-day gradual switch when introducing the food to my puppy. Unfortunately, she began experiencing loose bowel movements and continued to have them for 12 days. This raises serious concerns about the safety and quality of the product I received. I am leaving a two-star review at this time, primarily because I have made multiple attempts to reach your team since September 24th with no acknowledgment. As a customer, I expect timely communication, especially when the health of my pet
Abysmal Customer Service
Abysmal customer service. I have no idea how companies expect to stay in business if they cannot comprehend grammatically pristine and sequentially written English language requests. We simply wanted to refer my mom to the company after placing an order. The referral button was not working. I took a screen shot, explained the situation, and THREE separate “service” personnel proceeded to advise me on a completely different issue. It was as if they all were reading a totally different customer email. They were curt as well, hence the one star. I placed one order and while my dog liked the food, we don’t do business with ignorance anymore, and quality service is of the utmost importance to me when spending our hard earned money especially in this economy. The LEAST they can do for a $100+ dollar of food is fully read my email and treat us with respect. Also it took forever to arrive. I would wait though of they treated me like a human the first three interactions. A supervisor finally responded on day five of the issue but by them I was done. Five days later. Five. Lol!
NO CUSTOMER SERVICE
I have struggled with Open Farm in the past....once, necessitating a 6 hr round trip drive to obtain my dogs food because of failed delivery. NOW, I attempted to trust them with supplying my 87 year old widowed mother and on their very first scheduled delivery, THEY WERE OUT OF PRODUCT and attempts to communicate per their suggestions.....chat/email/phone..... I was informed they would get back to me in ONE TO THREE DAYS! I CANCELLED MY MOMS SUBSCRIPTION and I live three states away from her and am unable to rectify this disaster. HIRE PEOPLE TO REPRESENT YOUR COMPANY AND PAY THEM WELL!!!
Abysmal Customer Service!
Yes, I agree with another review- Horrible customer service! It’s impossible to speak with anyone and have been trying for a week. The food seems good, I care about my dogs, so I keep trying and they are trying my patience…. They are a poorly run company and I know, since I owned a company for 35 years.
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About openfarmpet.com
Open Farm dog and cat food is high quality pet food with humanely-raised, sustainable ingredients. Find 100% traceable kibble, wet food, freeze dried raw, treats and more for your pet's unique needs.
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Technology Stack
openfarmpet.com uses 24 technologies across their website including Vue.js, Alpine.js, Swiper, Splide, Tailwind CSS, Bootstrap, and more.
Frontend Frameworks
Vue.js, Alpine.js
JavaScript Libraries
Swiper, Splide
CSS Frameworks
Tailwind CSS, Bootstrap
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Ant Design
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Traffic & Audience
openfarmpet.com receives approximately 323.0K monthly visitors and ranks #107,540 globally. The website has a bounce rate of 45% with visitors viewing an average of 5.1 pages per visit. Users spend an average of 2:01 on the site.
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