Imagine a home services empire with 2,500 technicians, $412M in revenue, and a reach across France—yet it's drowning in a 1.3-star rating on Trustpilot. Proxiserve isn't just a plumbing company; it's a massive, fragmented machine trying to digitize the chaotic world of home maintenance.

"A revenue giant with a reputation crisis: Proxiserve scales operations but struggles to scale customer satisfaction."

The core business model is straightforward: a network of 2,500 plombiers chauffagistes serving property managers, owners, and tenants. They promise 'maîtrise des charges' and 'amélioration du patrimoine,' but the user search data tells a different story. Queries like 'mon cumulus fait du bruit' (my water heater is noisy) and 'proxiserve vends t il des chauffes eau' (does Proxiserve sell water heaters?) reveal a customer base seeking quick fixes, not long-term partnerships. Proxiserve is positioned as a service provider, yet the market treats them as a transactional utility.

• Dominant market position with 2,500 technicians and $412M revenue
• Heavy reliance on direct and organic search traffic (95% combined)
• Trustpilot rating of 1.3/5 indicates severe service delivery issues
• Tech stack is outdated for a company of this scale
• Funding of $628M suggests aggressive expansion or acquisition plans