Brilliant Basics

Approached 2 independent brokers, and 2 big guns (Aussie & Loans.com.au) all at the same time. Lots of promises and selling, but took ages to respond, and after requesting numerous documents during “application stage”, could not get any or regular updates. Crickets! Out of frustration, tried “Reduced” - Ben Ithell pretty much the same pitch. Only difference was that he delivered. ALWAYS did what he said he would. When it wasn’t done as he committed (out of his control) still took FULL accountability and kept me updated. Even when he was sick, he still msg’ed with update. There were 2 moments that resonated; * When I asked him to make sure he gets his commission, he told me “not to worry about that and let’s focus on pushing your loan through to formal approval”. He only spoke about it after our loan was fully approved. * He saw a chance to secure a lower rate for me, and hounded the crap out of his BDM to get it. Even though his commission would be less, and I could have been none the wiser. I’ve RF’ed around 6 times, by far the best operator - takes accountability being the main contact, and does the basics, brilliantly. Cannot recommend highly enough. 15mins is the least I can do to “Thank you”for such a stellar job, Ben / Reduced.