sendgrid.com
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The Email Titan That's Losing Its Grip
SendGrid's 148B emails/month mask a Trustpilot disaster and existential threats
SendGrid delivers 148+ billion emails monthly for senders like you—a scale that should make it untouchable. Yet with a 1.2/5 Trustpilot rating and just 45 employees managing a $4.8M revenue machine, the infrastructure giant is facing a reckoning that data alone can't explain.
"When 'send at scale' becomes 'send despite the hate,' you're not building infrastructure—you're managing a crisis."
The Traffic Paradox
SendGrid commands 1.58M monthly visits with 64% direct traffic—a number that screams brand dominance. But the 29% organic search reveals a deeper problem: they're not winning new users through discovery, they're servicing an existing base that's increasingly vocal about their dissatisfaction. The 'undefined' top countries (26.9%, 11%) suggest either data collection gaps or a fragmented global presence that's diluting their market focus.
The Scale Efficiency Trap
With $80.4M in funding and only $4.8M in revenue, SendGrid's unit economics are inverted. They're processing 148B emails monthly but can't convert that scale into proportional revenue—suggesting either a race-to-the-bottom pricing strategy or a product that's become infrastructure commodity rather than value-added service. The 45 employees managing this empire means each person 'owns' 3.29B emails monthly—an efficiency ratio that's either brilliant or terrifying.
The keyword data reveals their defensive posture: 'sendgrid login' (19K volume) and 'sendgrid pricing' (10K) dominate over acquisition terms. When your top keywords are about accessing existing accounts and checking costs, you're not growing—you're managing churn. The Japanese 'sendgrid ログイン' (3.7K) confirms they're servicing a global base but failing to convert that presence into new market wins.
- Trustpilot 1.2/5 with 578 reviews signals systemic customer experience failure
- 45 employees for 148B emails/month suggests over-automation or under-resourcing
- 64% direct traffic indicates a captive audience, not market expansion
- Funding ($80.4M) dwarfs revenue ($4.8M)—a 16.7x multiple that screams valuation bubble
The Infrastructure Paradox
SendGrid proves that scale doesn't equal success when your customers hate using you
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SendGrid Email API and Email Marketing Campaigns | SendGrid
Send at scale with SendGrid’s trusted email API and marketing campaigns platform, delivering 148+ billion emails for senders like you every month.
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Reviews (20)
Great email service. Highly recommended.
Great service, fairly priced. Effective for SMTP relay and newsletter mailing with a convenient, intuitive tool set and consistently excellent discoverability. Highly recommended.
Yeah it can be a bit tricky and all but…
Yeah it can be a bit tricky and all but it is reliable, it works if you know how to use it. I still believe they should have some sort of llimitation is segments as a capping to be able to use part of the list more efficiently.. and even though I am giving them a 4, I believe their support team quality has decrease a looot...
Sales support is appaling and slow
Sales support is appaling. They impose punative overage charges and I tried to upgrade my account to avoid this - but a month later I still don't have the upgrade in place and I was charged 300% overage for December and am now at the end of the Jan send limit with two weeks to go and still no account upgrade. They don't tell you about hidden changes to your terms when they upgrade you and these onlyb appear in the contract small print (they move you to an annual contract you can only cancel at 30 days notice once a year - a massive change from the normal the online account which is monthly) and a huge committment. Sales team are uncommunicationed, slow and make endless mistakes - really liked the actual service but massively dissillusioned with their commerial and sales practices. I got one email at 18.20 - which announced I had to sign the contract that day (I'd already finished work and only read it the following day) Then they said that the could not refund the extra charges because it was past the 15th ot the month and we'd not upgraded the contract - but this was entirely because of their slow response times as I first contacted them to upgrade on the 18th of the previous month! Incredibly poor experience given I am trying to give the a lot more money.
Awful
Awful, tried to make an account for my new business website, told me they can't make me an account for some weird reason lol. Waste of my time. Go elsewhere
The service has deteriorated…
The service has deteriorated significantly. - They started charging for services that were previously free. - They changed the login method. - They send receipts to an old email address even though I changed it. - The login system offers "Remember device for 30 days," but they ask for 2FA every time I log in. - They don't offer any real technical support. It's all a waste of time with no solutions.
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About sendgrid.com
Send at scale with SendGrid’s trusted email API and marketing campaigns platform, delivering 148+ billion emails for senders like you every month.
Company Overview
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Technology Stack
sendgrid.com uses 18 technologies across their website including HSTS, reCAPTCHA, PHP, Amazon Web Services, AWS CloudFront, and more.
Security
HSTS, reCAPTCHA
Programming Languages
PHP
Cloud & Hosting
Amazon Web Services, AWS CloudFront
Privacy & Consent
TrustArc
Email Marketing
SendGrid
Advertising
Microsoft Ads
Traffic & Audience
sendgrid.com receives approximately 1.6M monthly visitors and ranks #21,190 globally. The website has a bounce rate of 27% with visitors viewing an average of 9.9 pages per visit. Users spend an average of 6:46 on the site.
The majority of sendgrid.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about sendgrid.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit sendgrid.com directly at https://sendgrid.com.