serviceaide.com
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ServiceAide: The AI-Powered ITSM Contender
A deep dive into a $13.9M revenue startup disrupting enterprise service management.
In a market dominated by legacy giants like ServiceNow and BMC, ServiceAide is quietly building a $13.9M engine powered by AI. While the giants focus on complexity, ServiceAide bets on automation and streamlining operations to capture the mid-market.
"ServiceAide isn't just selling software; they are selling an escape from ticketing hell."
The Growth Trajectory
With $12M in funding and a lean team of 96 employees, ServiceAide is operating with impressive efficiency. Their revenue-to-employee ratio suggests a highly scalable model, likely driven by their SaaS delivery and AI automation layers. They are not burning cash to acquire users; instead, they rely on a solid 48% direct traffic share, indicating strong brand recall and repeat usage among enterprise clients.
The Target Audience
ServiceAide targets IT leaders drowning in 'ticket tool' noise. The data reveals a search volume of 51,620 for 'ticket tool'—a pain point ServiceAide directly addresses. Their audience isn't just IT; it's the CTO and VP of Service who need to bridge the gap between traditional ITSM and modern AI-driven workflows. They are speaking the language of 'CMDB' and 'Change Management' with authority.
The tech stack reveals a pragmatic approach. They utilize jQuery, Bootstrap, and Tailwind CSS—proving they prioritize functional, responsive interfaces over bleeding-edge frameworks. The presence of Google Analytics, Tag Manager, and Clarity suggests a data-obsessed culture, constantly optimizing the user journey from landing page to conversion.
- Dominant direct traffic (48%) signals high customer retention and brand loyalty.
- Captures high-intent keywords like 'CMDB' (21,980 volume) and 'ITSM tools'.
- Lean operations: $13.9M revenue with just 96 employees.
- Strategic funding of $12M to fuel AI capabilities and global expansion.
The Verdict: A Sleeper Hit
ServiceAide is a B2B play for investors looking for efficiency over hype.
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Enterprise Digital Management Solutions | Serviceaide
Explore AI-powered enterprise service, automation, and digital service management solutions designed to streamline operations and enhance productivity.
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About serviceaide.com
Explore AI-powered enterprise service, automation, and digital service management solutions designed to streamline operations and enhance productivity.
Company Overview
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Technology Stack
serviceaide.com uses 27 technologies across their website including Google Fonts, HSTS, PHP, and more.
Fonts
Google Fonts
Security
HSTS
Programming Languages
PHP
CMS
Ghost, Framer, Webflow
CDN
Bunny CDN, cdnjs, unpkg, jsDelivr
Cloud & Hosting
Amazon S3, Amazon Web Services, AWS CloudFront, Cloudflare
Traffic & Audience
serviceaide.com receives approximately 96.8K monthly visitors and ranks #381,227 globally. The website has a bounce rate of 34% with visitors viewing an average of 3.7 pages per visit. Users spend an average of 6:19 on the site.
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