Please sort out the one glitch in this site

By far the best thought out site I can find, only ruined. by the inability to resume a game you are halfway through when it decides that 3 mistakes finishes the game. Immediately an ad for solitaire pops up which if you click on the X gives you an option to resume the game or start a new one. However, clicking on resume simply brings the ad back over and over again. The only way not to go round and round in circles is to come out of the site completely and go back in and hope the ad has gone but your game has not. Numerous reviews point out this problem but it seems sudoku.com is not interested to do anything about it, probably because it is a way of forcing you accept the ad. It is time consuming and frustrating and I don't understand why it counts up to 3 anyway. The only way to learn is to keep at it and try and solve it and it is very easy to accidentally make a mistake anyway. What i would say to the designers is , it is my game let me decide when enough is enough. By all means keep your pesky ads and tell us how many mistake we have made, we all understand ad are your income, but at least make sure to resolve any glitches, or don't you bother checking your reviews and acting on them.Where is your pride? This is by far the best designed sodoku site, totally ruined by your apathy to correct your own mistakes. If I can find a better site that i can relate to I will be moving, but please note I do not want to have to do that, so please, please please sort it.