supportyourapp.com
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SupportYourApp: The B2B Support Powerhouse
How a 1,200-person outsourcing giant quietly dominates niche markets
SupportYourApp isn't just another call center in the Philippines—they're a 1,200-person, ISO-certified machine handling support for 250+ tech companies across 60+ languages. While SaaS founders obsess over product-market fit, SupportYourApp has quietly built a $253M business solving the chaotic aftermath: scaling customer service globally without breaking the bank.
"They're not selling support—they're selling the ability to ignore your support queue while you build the next feature."
The Hidden Growth Engine
At 77k monthly visits, SupportYourApp isn't chasing vanity traffic. Their 43% organic search share reveals a strategy focused on intent-driven buyers, not broad awareness. The top keyword 'supportyourapp' (2,310 monthly searches) shows strong brand recognition, while 'done for you customer service' (140 searches) captures high-intent prospects ready to outsource. This is a company that understands its buyers are researching, not browsing.
The Trust Paradox
Here's the contradiction that defines their market position: a 2.6/5 Trustpilot rating with only 10 reviews suggests either deliberate neglect of public reputation management or a B2B model where Trustpilot is irrelevant. For enterprise clients buying $250k+ contracts, review sites matter less than ISO certifications and case studies. SupportYourApp plays in a league where referrals and RFPs trump star ratings.
Their tech stack is telling—Tailwind CSS, Bootstrap, Google Analytics, and Cloudflare suggest a modern but pragmatic approach to web presence. No fancy React frameworks or bleeding-edge tech; just reliable tools that work. The presence of Microsoft Ads and Facebook Pixel indicates sophisticated paid acquisition, but the 39% direct traffic shows they're also winning on reputation and repeat business.
- ISO-certified operations signal enterprise readiness (critical for fintech/healthcare clients)
- 60+ languages isn't a marketing gimmick—it's operational complexity that creates a moat
- 24/7 service across time zones means they're built for global SaaS, not local businesses
- The leadership team (Kseniia Savchenko, Yurii Maidan) has deep HR/CX expertise, suggesting people-first culture
The Verdict: A B2B Power Play
SupportYourApp wins by being boringly reliable in a market obsessed with disruption. Their $253M revenue isn't built on hype—it's built on solving the unsexy problem of 3 AM support tickets for SaaS companies scaling globally. The low Trustpilot score might actually be a feature, not a bug: they're too busy handling enterprise contracts to chase consumer reviews.
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Open Graph Image
https://supportyourapp.com/img/og-supportyourapp-1200.jpg
Meta Tags
Outsource Customer Service Support ⇢ 24/7 | SupportYourApp®
SupportYourApp delivers expert customer support outsourcing for 250+ companies. ISO-certified, 60+ languages, 24/7 service. Get a quote today!
Support Your App – Customer Support Outsourcing for Tech Unicorns
Customer Support Outsourcing for Unicorn Tech Companies
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Reviews (9)
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Best job experience in my life
The interview process was smooth. It's the best job experience I've ever had. The team is very friendly and everyone's voice in the company matters! I feel being supported as well 💛
Possible Scam with Free Test Tasks 🚫 Do NOT Recommend SupportYourApp -
I don’t recommend this company. They gave me a test task for the Team Leader Graphic Designer role, I overdelivered with multiple options, and after long silence they came back saying they were looking for a more experienced designer. This sounded absurd and came without any clear explanation. Months later, the vacancy is still open and active (djinni co jobs) Feels like they just collect free test works.
Modern day exploitation
The most concerning part is that if you don’t pass probation, they take 50% of your salary/compensation, regardless of the effort or time you’ve put in. This was not clearly communicated upfront and feels like modern-day exploitation. Worse, you only find out about your “performance” results when you're about to be dismissed — no opportunity to improve, no feedback along the way, and no transparency. Companies that engage in this kind of practice should be held accountable. If you're considering employment here, ask detailed questions about probation terms, salary protection, and performance reviews — or think twice. And if you're a company working with them, be aware of how they treat the very people driving their operations.
Their recruting team is full of idiots…
Their recruting team is full of idiots l.They are demanding you do a one way video interview,keeping on setting timelines and reminders,but do not actuallt want to talk live over phone/teams to give more details about the roles applied.Once you opt out and decline their discriminatory interviewing process,they acknowledge your feedback, but then they still send you emails to send a one way interview video .Either they have a AI doing the recruitment or the staff just doesn't care at all.DO NOT BOTHER WITH THIS COMPANY
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About supportyourapp.com
SupportYourApp delivers expert customer support outsourcing for 250+ companies. ISO-certified, 60+ languages, 24/7 service. Get a quote today!
Company Overview
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Technology Stack
supportyourapp.com uses 15 technologies across their website including HSTS, Cloudflare, HubSpot, and more.
Security
HSTS
Cloud & Hosting
Cloudflare
Marketing Automation
HubSpot
Advertising
DoubleClick Floodlight, Microsoft Ads, LinkedIn Insight Tag, TikTok Pixel +2 more
Analytics & Marketing
Clarity, Google Tag Manager, Google Analytics
Performance
Lazy Loading
Traffic & Audience
supportyourapp.com receives approximately 77.0K monthly visitors and ranks #460,312 globally. The website has a bounce rate of 40% with visitors viewing an average of 2.1 pages per visit. Users spend an average of 0:24 on the site.
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