This is not a real account; click on their profile, is this from Trust pilot to get us to respond and update our account? they have many reviews, and all of them are 1 start.

This is a SPAM review... not real.

Edson, you signed up on 11/21 (a Thursday night). You received payment notifications, a welcome email and an invite to Basecamp. (the project management software we use) You were supposed to book a "welcome call" after you signed up but apparently it was glitching at that time. You managed to let us know there was a problem with the link by using our 24/7 chat on taskbullet.com. Here is what you said: "Hi I cannot book a call.... The link does not work. I have been waiting for someone to either message me on skype or not but not heard anything. Edson" We responded with: "Hi Edson, Sorry about the link not working, can we give you a call on Monday or do you need something sooner? Can you give me a number to reach you at and a time that works good for you? Thanks," On 11/23 (Saturday) you put a hold on your payment. On 11/25 (Monday) we approved the refund. Just like we say we will in our 90-day money-back guarantee. So when you say in your review "after repeated emails no one reached out" Are you saying Danny (the person that responded to your chat) is a "no one" or did you not include that interaction in your review to make yourself look like the victim here? (screenshots available if you would like) The one-star review seems ridiculous You didn't do your part in using our services and canceled basically one working day after signing up. We have a 24/7 customer support line and 24/7 online chat. (which you used and we replied) you could have waited until Monday. Instead, you sign up at night, email on a Friday and cancel on Saturday. Then we approved the refund as to not make you wait for your money and we get the 1-star review?? I guess the silver lining here is we get to tell people more about our services via the response to your ridiculous review and neither of us wasted any more time than necessary to determine we are not a good fit. Good luck in the future.

Rob, thank you for updating your name. I do see your account from way back in 2016. You purchased hours from us four times over the span of 2 months. Why did you purchase hours 4 times if the service was so bad? I would think one time would be enough, lol. In 2016 we were not the company we are today. We did not have our QA department checking tasks and ensuring the VAs were on task. We did not have near the SOPs and training we have in place now. We did not have our dedicated recruiting team bringing in higher-end employees. I'm not sure we had our bucket system and 60-day money-back guarantee. We have come a long way and would love a chance to redeem ourselves. I want to offer you a free Starter Bucket if you are willing to try one more time. Contact me if you would like to take advantage of my offer; this is Wesley.