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thuiswinkel.org

19 technologies
VerifiedGrowingVisit82.7K/mo$13M8919 Tech10 Leads
Deep Dive

Thuiswinkel.org: The Dutch E-commerce Trust Engine

How a 20-year-old cooperative built the standard for Dutch webshops and monetized trust at scale.

In the fragmented Dutch e-commerce landscape, trust isn't a feature—it's the currency. Thuiswinkel.org isn't just a keurmerk; it's a data-driven monopoly on consumer confidence, turning 89 employees into a $12.5M revenue engine that dictates the rules of online shopping.

$12.5M
Annual Revenue
89
Employees
82.7K
Monthly Visits
3.5/5
Trustpilot Score

"They don't just certify webshops; they own the infrastructure of trust."

The Cooperative Moat

Thuiswinkel.org operates as a cooperative owned by its members—webshops themselves. This creates a powerful alignment of incentives: they profit only when their members succeed. With 82,736 monthly visits and a #439,667 global rank, their domain authority is the backbone of the Dutch e-commerce ecosystem. The top keyword 'thuiswinkel' alone drives 490 monthly searches, but the real value lies in the long-tail queries like 'wanneer mag ik als webwinkel een retour weigeren'—they've become the legal and operational FAQ for an entire industry.

Beyond the Seal: The Revenue Model

While the keurmerk is the hook, the revenue streams are the business. Their 'ShoppingTomorrow' and 'e-Academy' programs (led by Marieke Vink) monetize knowledge. Public Affairs (Maike Jansen) influences legislation, creating a regulatory moat. Sustainability (Irene Jonkman) and Legal ([email protected]) services turn compliance into a subscription. They've transformed a certification body into a full-service consultancy, capturing value at every stage of the merchant lifecycle.

The tech stack reveals a modern, scalable operation: Tailwind CSS, Vite, and PWA capabilities suggest a focus on performance and developer velocity. Yet, the 3.5/5 Trustpilot rating (151 reviews) is a vulnerability. For an organization selling trust, a mid-tier rating is a glaring inconsistency. It suggests friction in their member experience or a gap between promise and delivery—critical for founders to note when evaluating their own trust signals.

  • Monetizes trust through a 5-pronged service model: Vertrouwen, Kennis, Innovatie, Invloed, Duurzaamheid.
  • Owns the Dutch legal discourse on e-commerce returns and consumer rights.
  • Leverages social proof via 5 active channels (LinkedIn, Twitter, Instagram) to reinforce brand authority.
  • Traffic is dominated by direct (39%) and organic (41%)—a sign of strong brand recall and SEO dominance.
They don't operate a marketplace or process payments directly.
They own the certification layer that drives consumer confidence.
They avoid being a transactional platform; no commission on sales.
They influence policy, shaping the legal landscape for competitors.
Not a pure SaaS with automated onboarding; high-touch membership model.
They monetize education and sustainability, creating sticky B2B relationships.

The Trust Monopoly Playbook

Thuiswinkel.org proves that in fragmented markets, the entity that standardizes trust becomes the essential utility. For investors and founders, the lesson is clear: build the layer that others depend on, then monetize the ecosystem, not just the transactions.

What tech stack does Thuiswinkel use?

27 detected
Security1
Programming Languages1
Customer Support1
A/B Testing1
Performance1
Web Standards2
Build Tools1
UI Libraries2
JavaScript Libraries1
Frontend Frameworks1
Tracking & Analytics8
G
Google Analytics
G
Google Tag Manager
M
Microsoft Clarity
G
Google Tag Manager
M
Microsoft Clarity
B
Bing
G
Google AdSense
G
Google Analytics

How much traffic does Thuiswinkel get?

Traffic & Engagement

82.7K
Monthly Visits
2.1
Pages/Visit
1:08
Avg. Duration
50%
Bounce Rate
Monthly Traffic Trend+62%
51.1K
Oct 2025
Oct
68.2K
Nov 2025
Nov
82.7K
Dec 2025
Dec

Traffic Sources

Search
41%
Direct
39%
Social
1%
Referrals
18%
Email
0%
Paid
1%

Where is Thuiswinkel's audience located?

🌍69.5%
🌍7.7%
🌍5.1%
🌍2.9%
🌍2.7%

What keywords does Thuiswinkel rank for?

5 keywords
1thuiswinkel490 vol$0.46
2thuiswinkel markt monitor350 vol
3wanneer mag ik als webwinkel een retour weigeren thuiswinkel waarborg160 vol
4mijnfeelingz730 vol$1.22
5warmteservice9.2K vol$0.98

How is Thuiswinkel's SEO?

Open Graph Image

OG Image preview
og:image

https://www.thuiswinkel.org/media/5f1bf0w3/businesswoman-and-businessman-in-casuals-gesturing.jpg?anchor=center&mode=crop&width=1200&height=630&rnd=133524772229170000

Meta Tags

title55 chars

Thuiswinkel.org maakt shoppen slimmer | Thuiswinkel.org

description281 chars

Webshops die lid zijn van Thuiswinkel.org ontvangen veel meer dan alleen het beste webwinkelkeurmerk van Nederland. Het is onze missie om shoppen slimmer te maken. Onze diensten helpen jou slimmer ondernemen op het gebied van Vertrouwen, Kennis, Innovatie, Invloed en Duurzaamheid.

og:title

Thuiswinkel.org | Maak shoppen slimmer

languageNL

H1 Tags

h1Maak shoppen slimmer

Who works at Thuiswinkel?

Loading leads...

What do customers think of Thuiswinkel?

Thuiswinkel.org

Thuiswinkel.org

3.5
151 reviews
✓ Claimed

Categories

Business Networking Company#undefined

Activity & Engagement

Reply Rate
58.06451612903226%
Avg. Reply Time
9.0 days
Claimed Date
2/9/2021

Contact Information

Address:
Horaplantsoen 20
Ede, NL

Reviews (4)

Filter by rating:
Lory
4/30/2025
🇳🇱 Netherlands17 reviewsOrganicUnverified
Experience date: 4/30/2025
They solved my claim with a vendor

I am extremely happy. I had big issues with zalando refusing to reimburse me for a delivery they wrongly delivered and it went missing. After 2 months of doing everything i could and talking to zalando countless times; the Thuiswinkel was the only one that helped me. I got a refund and an apology from zalando. I am very gratefull to Thuiswinkel Klachten.

Company Response6/12/2025

Bedankt voor deze review. Fijn dat de klacht is opgelost.

Lin
6/27/2025
🇳🇱 Netherlands5 reviewsOrganicUnverified2 reviews on this domain
Experience date: 6/25/2025
thuiswinkel.org is a disaster

thuiswinkel.org is a disaster. It only listens to the onlineshop. It violates its own policy. thuiswinkel.org is very disappointing. I contact and complained about a onlineshop for over 1 month, tried to reach them many times. Thuiswinkel.org only responds after my negative review on Trustpilot. And then It listened to the shop while read nothing from the consumer. The shop said dispute solved so thuiswinkel.org simply obeys the shop's order and closes the case, dispite my repeated request of submit the case to the Dispute Committee. On thuiswinkel.org's page it says the consumer could submit the dispute for a Dispute Committee while in fact it does not even give me the chance to use it. What is wrong with consumer legal protection in the Netherlands?

Company Response7/3/2025

.

Daniel OrmerodVerified
5/27/2023
🇳🇱 Netherlands13 reviewsOrganicUnverified
Experience date: 5/26/2023
Thuiswinkel is a SCAM...

Thuiswinkel is a SCAM.... Do not think that buying at a website with their logo you will get support if any issue, cause will WONT!!! I did share with them a problem with Phonemarket.nl, where I bought I mobile, and returned it on the same day they said that I activated the mobile and even returned it with a factory reset done... having problems with this poor business but already confirmed by a lawyer that I have a strong and solid proofs and is a lost case for this website. Anyway, I sent an email asking for help to Thuiswinkel and got a ridiculous reply just saying that the store is right, bla, bla.... they didnt even took a look of all I sent, with email, store policy return conditions, otherwise they would never answer to me what they did...

👍 1
Hans
9/21/2022
🇳🇱 Netherlands14 reviewsOrganicUnverified
Experience date: 9/21/2022
Next step: Go to Police and press charges against Thuiswinkel.org and one of their criminal members

I complained about one of their members that clearly doesn't comply with the law and offers automatic renewal of membership and I don't want that, however you can't turn it off! So I asked thuiswinkel.org kindly to fix this and if they don't they are part of a criminal organisation and are facilitating known illegal activities and I will for sure press charges against them as wel as this specific company because they both act against and violate Dutch as well as European law. In case they fix the problem I will make a note of that here! Update: only 'good news' is that after I wrote this review the automatic subscription is 'suddenly' gone. However the second problem still exists I didn't sign up for a 6 months subscription!

Company Response9/22/2022

Thank you for your remark. We have send you a reply on this yesterday. Please give us the time to look in to this and then we'll get back to you on this matter.

👍 2

Frequently Asked Questions about Thuiswinkel

What is Thuiswinkel's Revenue?
Thuiswinkel generates approximately $13M in annual revenue. With 89 employees, that's $140,000 per employee.
What does Thuiswinkel do?
Webshops die lid zijn van Thuiswinkel.org ontvangen veel meer dan alleen het beste webwinkelkeurmerk van Nederland. Het is onze missie om shoppen slimmer te maken. Onze diensten helpen jou slimmer ondernemen op het gebied van Vertrouwen, Kennis, Innovatie, Invloed en Duurzaamheid.
How fast is Thuiswinkel growing?
Thuiswinkel employee count has changed by 6% year over year.
What technologies does Thuiswinkel use?
Thuiswinkel uses 19 technologies across their website including Fonts, Security, Programming Languages. Key technologies include Font Awesome, HSTS, PHP.
Who are Thuiswinkel's competitors?
Thuiswinkel's main competitors include Movement On The Ground, MAEUR - Marketing Association EUR, Stichting Het Zuid-Hollands Landschap, Access to Medicine Foundation, Nidos - Jeugdbescherming. These companies operate in similar markets and compete for the same customer base.
What do customers think of Thuiswinkel?
Thuiswinkel has a Trustpilot score of 3.5 out of 5 (3 stars) based on 151 customer reviews.

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What are Thuiswinkel's key pages?

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About thuiswinkel.org

Webshops die lid zijn van Thuiswinkel.org ontvangen veel meer dan alleen het beste webwinkelkeurmerk van Nederland. Het is onze missie om shoppen slimmer te maken. Onze diensten helpen jou slimmer ondernemen op het gebied van Vertrouwen, Kennis, Innovatie, Invloed en Duurzaamheid.

Company Overview

thuiswinkel.org
Website
home_and_garden
Industry
#439,667
Global Rank
82.7K
Monthly Visitors
19
Technologies
10+
Employees

thuiswinkel.org Key Pages

Technology Stack

thuiswinkel.org uses 19 technologies across their website including Font Awesome, HSTS, PHP, and more.

Fonts

Font Awesome

Security

HSTS

Programming Languages

PHP

CMS

Contentful

Customer Support

Zendesk

A/B Testing

VWO

Traffic & Audience

82.7K
Monthly Visits
50%
Bounce Rate
2.1
Pages/Visit
1:08
Avg. Duration

thuiswinkel.org receives approximately 82.7K monthly visitors and ranks #439,667 globally. The website has a bounce rate of 50% with visitors viewing an average of 2.1 pages per visit. Users spend an average of 1:08 on the site.

The majority of thuiswinkel.org's traffic comes from undefined, undefined, .

Frequently Asked Questions

What is thuiswinkel.org?
Webshops die lid zijn van Thuiswinkel.org ontvangen veel meer dan alleen het beste webwinkelkeurmerk van Nederland. Het is onze missie om shoppen slimmer te maken. Onze diensten helpen jou slimmer ondernemen op het gebied van Vertrouwen, Kennis, Innovatie, Invloed en Duurzaamheid.
What technologies does thuiswinkel.org use?
thuiswinkel.org uses 19 technologies including Font Awesome, HSTS, and 13 more. View the full tech stack analysis above.
How do I contact thuiswinkel.org?
You can contact thuiswinkel.org via email at [email protected] or through their contact page.
What are thuiswinkel.org's social media accounts?
thuiswinkel.org is active on twitter, youtube, facebook, linkedin, instagram. You can find links to all their social media profiles in the social section above.
How popular is thuiswinkel.org?
thuiswinkel.org receives approximately 82.7K monthly visitors and ranks #439,667 globally. Traffic is growing by 21.3% month-over-month.

Related Searches

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This page provides publicly available information about thuiswinkel.org. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit thuiswinkel.org directly at https://thuiswinkel.org.