virginmediabusiness.co.uk
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Virgin Media Business | Business and Public Sector Services
Virgin Media Business provides UK business internet and telecommunications services including business broadband and leased lines. Find out more.
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Virgin Media Business
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Reviews (20)
They won't let you leave, it seems
Been with Virgin media business for many many years, out of the blue they increased my bill by 15%, so ask them to do something about it which they couldn't so I tried to leave. The insist on 90 days notice but when you try to get them to give you a date they say they call you back but they never do. I still have no idea if I'm actually leaving or not. I said they would call back and haven't they said they would send an email confirm in my leaving date and they haven't. There should be legislation to stop this poor service.
Hi there, We’re sorry you had a poor experience with Virgin Media Business. We’d love to get to the bottom of this and help you get it sorted, but to do that we’ll need a few more details. We’ve requested some more information through Trustpilot. If you can respond to that when you have a moment we’ll look into this ASAP. Thank you, The Virgin Media Business Team
Truly awful experience this morning
Truly awful experience this morning. Automatic answering service was awful and when I did get through I failed their "hierarchy of verification". Eventually got through to someone who verified me and promised a return call from a colleague. Two hours later still nothing. How do they get away with it?
The most frustrating experience…
The most frustrating customer experience ever. Didn't solve anything. Account not active and they want to be paid. Riduculus
**Virgin Media Business
**Virgin Media Business – absolutely disgraceful service** **Account number: 139105701** **Business: Blackdoor Bar & Bistro** **Previous company: JASP Ltd** **New company: LDW Ltd** **Correct business number: 0151 226 7091** **Wrong number Virgin have given me: 0151 476 1221** This has been an absolute shambles\. Blackdoor Bar & Bistro has had **0151 226 7091 for around FIVE YEARS**\. Customers know this number, it is associated with the business everywhere and it was supposed to remain with the business when the account changed from JASP Ltd to LDW Ltd\. The timeline is ridiculous: - **31 July 2026:** JASP Ltd ceased trading\. - **1 August 2026:** LDW Ltd took over the SAME Blackdoor Bar & Bistro at the SAME premises\. - **6 August 2026:** Virgin confirmed the Change of Responsibility\. - Virgin then gave LDW Ltd the completely different number **0151 476 1221** instead of transferring **0151 226 7091**\. - **25 September 2026:** nearly TWO MONTHS later and the correct number still has not been transferred\. I have spent days calling Virgin and explaining the exact same thing over and over again\. Today I spoke to yet another adviser and was basically told **“hopefully someone will sort it\.”** HOPEFULLY? This is the main telephone number of an operating business\. **0151 476 1221 means absolutely nothing to me or my customers\.** I need **0151 226 7091**, the number Blackdoor has built up for five years\. To make the whole situation even more ridiculous, I have STILL not been sent proper username/login details to access the new LDW Ltd account\. So Virgin have managed to change the company account, give me the wrong telephone number, fail to transfer the number we actually need and leave me unable to properly access the new account\. This is costing my business money every single day and wasting an unbelievable amount of my time\. I am sick of calling, sick of repeating myself and sick of hearing vague answers\. I do not want “hopefully”\. I want somebody at Virgin Media Business to take responsibility and **TRANSFER 0151 226 7091 TO LDW LTD IMMEDIATELY\.** For a company selling BUSINESS telecommunications, this level of service is absolutely shocking\. **SORT MY NUMBER OUT\.**
9 months of failed service provisioning and I am still waiting
I have been paying Virgin Media Business for 9 months and I am still unable to properly use the internet service I am paying for. The issue itself should not be this difficult to resolve. The real problem is that no one seems competent enough to take ownership, follow through properly, and make sure the issue is fixed correctly. Tickets keep being closed without anyone confirming with me whether the service is actually working. Every time I am promised that an experienced engineer will attend, someone is sent who either cannot fix the issue, gives excuses, or even tells me that what customer support promised is not possible. As a business customer, all I want is a usable internet connection. Instead, I have paid for 9 months for a service I have never been able to properly use. The communication, ownership, and technical follow-through have been extremely poor. Virgin Media Business needs to stop closing tickets without resolution, send someone who can actually fix the issue.
Hi there, We’re sorry you had a poor experience with Virgin Media Business. We’d love to get to the bottom of this and help you get it sorted, but to do that we’ll need a few more details. We’ve requested some more information through Trustpilot. If you can respond to that when you have a moment we’ll look into this ASAP. Thank you, The Virgin Media Business Team
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About virginmediabusiness.co.uk
Virgin Media Business provides UK business internet and telecommunications services including business broadband and leased lines. Find out more.
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Technology Stack
virginmediabusiness.co.uk uses 10 technologies across their website including jQuery, Tailwind CSS, Bootstrap, DaisyUI, and more.
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jQuery
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
DaisyUI
Web Standards
PWA, RSS
Analytics & Marketing
Google Analytics, Google Tag Manager
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Tealium, Adobe Launch
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