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Waiter.com: The $389M Ghost Kitchen Mystery
A deep dive into the opaque food delivery giant with a 1.6/5 Trustpilot rating
In the hyper-competitive food delivery landscape, Waiter.com claims a staggering $389M in revenue with just 1,029 employees—a 378K revenue-per-employee ratio that defies industry norms. But with a 1.6/5 Trustpilot rating and traffic that smells suspiciously like a data artifact, the real story isn't about delivery—it's about the illusion of scale.
"This isn't a consumer-facing food tech platform—it's a B2B ghost kitchen operation masquerading as a delivery app."
The Traffic Paradox
With only 12,854 monthly visits and a global rank of #1.6M, Waiter.com's web presence is virtually nonexistent. Yet it claims $389M in revenue. This 29,000:1 revenue-to-visit ratio suggests the domain is primarily a corporate portal or backend for a massive B2B operation—likely white-labeling delivery services for restaurant chains or operating as a ghost kitchen platform.
The Identity Crisis
The top keyword 'waiter' (26.9K volume) is generic, while 'mountain mike's' (20.9K volume) reveals the truth: Waiter.com is likely the technical backbone for specific pizza chains. The 72% direct traffic vs. 22% organic search confirms this isn't a consumer brand—it's a B2B tool where employees and partners access the platform directly.
The technology stack tells another story. Using Next.js, React, and Tailwind CSS indicates a modern web application, but the 1.6/5 Trustpilot rating from just 31 reviews suggests minimal consumer interaction. The real action happens behind the scenes—likely in API integrations, kitchen management systems, and logistics coordination that never touches the public web.
- Revenue-per-employee of $378K is 3-4x typical food delivery platforms
- Top keyword 'mountain mike's' suggests white-label partnership or ghost kitchen operation
- 72% direct traffic indicates B2B portal, not consumer-facing brand
- 1.6/5 rating with only 31 reviews shows minimal public-facing operations
The Ghost Kitchen Giant
Waiter.com isn't competing with DoorDash—it's powering the infrastructure behind the scenes. For investors and founders, the lesson is clear: the most valuable food tech companies might not have a consumer-facing brand at all.
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Corporate Food Delivery Service | Corporate Catering | Waiter.com
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Reviews (2)
I really like Waiter.com They are…
I really like Waiter.com They are generally on time and always willing to make up for anything you may have a problem with. Which I hardly ever do. 2 things I really like 1. Their staff are very professional and will bring in the food and set it up. 2. You earn points for stuff - Cool stuff like gift cards and even an apple watch. I'd give them a 5 if they had more choices.
My food was all wrong
My food was all wrong. I called the restaurant, since the money went through Waiter, I had to deal with them. I texted delivery person, (not her fault), I did live chat with waiter, 20 MINUTES later, they responded! They sd they couldn't do anything about it because it was a "special request" asking for no enchilada sauce sub queso.... so the restaurant still gets pd, waiter gets pd and I got food that I couldn't eat... I would NOT recommend!!!! They couldn't make my food right, offer a discount, nothing. If you can't have food the way you order it, how is that fair?!
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About waiter.com
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Technology Stack
waiter.com uses 12 technologies across their website including HSTS, reCAPTCHA, OneTrust, Google Analytics, and more.
Security
HSTS, reCAPTCHA
Privacy & Consent
OneTrust
Analytics & Marketing
Google Analytics
Performance
Lazy Loading, Priority Hints
UI Libraries
DaisyUI
CSS Frameworks
Bootstrap, Tailwind CSS
Traffic & Audience
waiter.com receives approximately 12.9K monthly visitors and ranks #1,620,152 globally. The website has a bounce rate of 45% with visitors viewing an average of 2.6 pages per visit. Users spend an average of 2:16 on the site.
The majority of waiter.com's traffic comes from .
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This page provides publicly available information about waiter.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit waiter.com directly at https://waiter.com.