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Everise: The $1B CX Giant You've Never Heard Of
How a 5,400-person BPO is quietly powering the world's biggest brands from the shadows.
While tech giants grab headlines, a silent army of 5,439 employees at Everise is delivering happiness to millions of customers globally. This isn't just another BPO; it's a high-growth, revenue-generating machine ($1.06B annually) that's redefining what customer experience means for the world's most demanding brands.
"They don't sell software; they sell outcomes. In a world obsessed with AI tools, Everise is betting big on human expertise augmented by technology."
The Unscaled Scale-Up
With 158K monthly visits and a global rank of #251,822, Everise isn't winning on organic SEO alone. A staggering 52% of their traffic is direct—a testament to powerful brand recall and repeat engagement. Their top keywords aren't generic; they're intent-driven: 'everise remote jobs' (2.2K volume) and 'everise careers' (1.3K). They're not just attracting eyeballs; they're attracting talent.
The Talent Magnet Paradox
Here’s the head-scratcher: a Trustpilot rating of 2.3/5 from 7 reviews. Yet, their LinkedIn and career pages hum with activity. The data suggests a split reality: while customer-facing reviews may be mixed, their internal engine is firing. They’re a massive employer in the Philippines (VP Kristine Bondoc leads operations), positioning themselves as a premium, 'Hero' employer in the BPO space. The narrative isn't perfection; it's scale and ambition.
Their tech stack tells a story of pragmatism over flash. They lean on battle-tested tools like jQuery, Bootstrap, and Tailwind CSS rather than bleeding-edge frameworks. This isn't a company building tech for tech's sake; they're building a stable, scalable digital storefront for their service. The presence of Slick (for carousels) and lazy loading hints at a focus on user experience and performance, crucial for a site that serves as the primary funnel for both clients and recruits.
- B2B2C Model: They operate in the shadows, powering customer support for 'some of the world's biggest brands' without naming them.
- Remote-First DNA: Top keywords reveal a strong focus on remote work, a key differentiator in the post-pandemic BPO landscape.
- Global Footprint: With leadership in the Philippines and a global rank, they've mastered the art of distributed operations.
The Quiet Behemoth
Everise isn't chasing hype cycles. They're building a billion-dollar revenue engine by solving complex customer problems at scale. For investors and founders, they represent the ultimate 'boring' business that's anything but.
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Home - Everise
Everise delivers happiness to millions of customers globally. We excel at solving customer problems for some of the world's biggest brands.
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Reviews (7)
Indeed Featured review
Indeed Featured review The most useful review selected by Indeed I am currently an Everise Experienced Champion Customer Service Rep and I am in love with this company. I researched this company for six months before ever applying I stand behind everything Everise is about. They are culturally diverse non bias and accommodating in every way possible. With this company being almost the number one is technological support they are always looking for the most effective and essential ways to amplify the beneficiaries experience and their CSR"S ways to assist the beneficiaries much easier and ways to navigate the system to provide Expert customer service. I would recommend this job to anyone that is wanting to work for a company that makes every day worth getting up and going to work. Pros Pay for the position, supply all things needed to do the job, Supervisors who will stick it out with you Cons None Was this review helpful?
Reported Sketchy Practices to OSHA
In my opinion, this is one of the most dysfunctional and concerning workplaces I’ve experienced, and I’m posting this in detail so others can make an informed decision. Their potentially illegal business practices have been reported to OSHA. When a representative from OSHA called me back, she CONFIRMED they could NOT prevent agents from going to the bathroom AND could not deduct pay from doing so. According to OSHA, it's potential "wage theft." 1) Restroom access restricted / wage theft-style policy On the first day of production, employees were explicitly told we could only use the restroom during the two 15-minute breaks and lunch. If we needed to use the restroom outside those breaks, we were told it would be unpaid time (they ACTUALLY SAID we could NOT use the restroom outside these designated break times.) "Manager" Linda Gallaway later defended this policy and stated that restroom usage would need to come out of the 15-minute breaks — meaning employees would have to split breaks into tiny increments just to use the bathroom OR produce a doctor's note as to why we would have to use the bathroom outside these times! That policy is not only unsafe and degrading — it raised immediate compliance concerns, which is exactly why OSHA was contacted and a complaint was filed. 2)"Manager" Linda Gallaway's response: defensive, hostile, and dismissive Instead of acknowledging the seriousness of restricting bathroom access, "Manager" Linda Gallaway became defensive and dismissive and repeatedly insisted the policy was “not illegal.” The overall response made it clear the company’s priority was not compliance or employee safety — it was control and denial. 3) Undertraining + thrown into production This is a customer service company, yet training was rushed and inadequate. Employees were pushed into production underprepared, then punished for performance issues that were created by the company’s own lack of training and support. 4) Supervisor support fails when it matters Supervisors were expected to be accessible for escalations and urgent support. In practice, employees often could not get help for extremely long periods. In some cases, people waited close to an hour for a response. That is unacceptable in a live customer environment and sets agents up to fail. 5) Citrix instability and headset issues (for MANY of us agents) that was blamed on workers The company relies on Citrix, and it was extremely unreliable. Many employees experienced system failures, connectivity issues, and headset/audio problems. These issues were widespread and repeatedly reported immediately to supervisors. Despite this, received a disciplinary write-up alleging “call avoidance” due to documented equipment/software failures. I have screenshots/records of reporting the issues every time, and multiple agents were experiencing the same Citrix and headset failures. 6) “Final warning” with skipped steps (irregular discipline) Even more concerning: was issued a Final Warning without receiving earlier warnings (according to Everise, employees are supposed to be issued THREE) When the lack of warning history was questioned, management reportedly admitted they “skipped” the first and second warnings because they claimed the issue was “serious.” Huh? So you can forgo protocol if it suits your agenda?? 7) Retaliation concern after OSHA complaint / adverse action Given the timing and the company’s hostile response to the OSHA issue, this disciplinary action appears retaliatory. Whether leadership intended it that way or not, that’s how it comes across: a worker raises safety/compliance concerns, an OSHA complaint is filed, and suddenly someone is facing a final warning and threat of termination based on issues that were documented and widespread. At minimum, this is reckless management. In my opinion, it raises serious retaliation concerns. -Bottom line Employees deserve: lawful restroom access, fair discipline, working software, basic supervisor support, and HR that understands compliance isn’t optional. If you work here, DOCUMENT EVERYTHING. If you’re considering working here, think carefully — especially if you value basic human rights at work and not being punished for raising safety concerns. ONE OTHER CRUCIAL THING TO NOTE: Everise will NOT pay you for any time OTHER than when you're on a call. So if you're waiting for a call, writing notes from past calls, etc, you WILL NOT be paid. Another violation of labor laws.
Run don’t walk
Run don’t walk! I was hired with quickness, interview was a joke! Started 2/17 quit 2/20. Training is a hot mess no one is on the same page trainer has a thick India accent and expects everyone to be fast and accurate even when his instructions aren’t clear nor complete. My equipment arrived days after it should have and I was told to take notes on setup! Setup which consisted of downloading multiple apps some with specific inscriptions. My supervisor could have cared less to respond to any of my emails. Now I have a box to return and I’m afraid they’ll screw me over like they’ve done others. ( Read their bbb page ).
Horrendous
Horrendous. I just sent my computer back, and they don't give the best of answers back in termination . I didn't take the job, but knew that it sounded awful.
No product received
No product received. No refund will be given. I was told by several customer service reps via email. This company is a SCAM!
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About weareeverise.com
Everise delivers happiness to millions of customers globally. We excel at solving customer problems for some of the world's biggest brands.
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weareeverise.com uses 15 technologies across their website including Font Awesome, HSTS, PHP, and more.
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weareeverise.com receives approximately 158.2K monthly visitors and ranks #251,822 globally. The website has a bounce rate of 48% with visitors viewing an average of 2.6 pages per visit. Users spend an average of 1:18 on the site.
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