advancedmd.com
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AdvancedMD: The 800-Pound Gorilla of Practice Management
7.6M monthly visits, 79% direct traffic, and a 2.4-star rating. The paradox of market dominance.
In the crowded healthtech space, AdvancedMD isn't just a player—it's the default for thousands of medical practices. With a staggering 7.6 million monthly visits, this platform has achieved a level of market penetration most SaaS companies only dream of. But the raw data reveals a complex story of scale, loyalty, and significant user friction.
"AdvancedMD has built a moat so deep that users will tolerate a 2.4-star rating just to access the platform."
The Inertia of Enterprise Software
The traffic profile is a masterclass in enterprise lock-in. 79% of visits are direct—users aren't discovering AdvancedMD; they're returning to it out of necessity. This isn't a product people love; it's a tool they can't easily replace. The 11% organic search traffic suggests minimal new customer acquisition through traditional marketing, which is both a strength (low CAC) and a weakness (stagnant growth potential).
The Brand Dominance Paradox
When 13,270 people search for 'advancedmd' monthly—and another 12,160 search 'advanced md'—you're not just a product; you're a verb in the industry. The 2.5M backlinks create an SEO fortress that competitors can't scale. Yet this dominance masks a critical vulnerability: the platform's 2.4-star rating indicates deep user satisfaction issues. For a $143M revenue company, this is a ticking time bomb.
The technology stack reveals a platform built for scale, not innovation. jQuery, Bootstrap, and core-js suggest a mature codebase that prioritizes stability over cutting-edge performance. This isn't a criticism—it's a strategic choice. In healthcare IT, reliability trumps flashiness. But it also means AdvancedMD is vulnerable to more agile competitors who can offer better UX with modern frameworks.
- 705 employees serving a massive customer base (likely 20K+ practices)
- Top 3K global rank puts them in elite company for healthcare SaaS
- 11% organic traffic indicates a 'land and expand' rather than 'grow and acquire' strategy
- 2.5M backlinks create an unassailable SEO position
The Empire Has No Clothes
AdvancedMD proves that in B2B healthcare software, being 'good enough' and deeply integrated beats being 'great' but unknown. But that 2.4-star rating? That's not just noise—it's the canary in the coal mine for a platform that's winning on inertia, not innovation.
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Medical Office Software For Cloud-based EHR, PM | AdvancedMD
Unify your office’s practice management, patient engagement, and EHR needs with a comprehensive, scalable solution. See how AdvancedMD can make life simpler.
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Reviews (20)
EXCELLENT
EXCELLENT!! Customer Service from Jace. I had issues in the past with their Customer Service. This time Jace assisted me and resolved the issue. I greatly appreciate his professional assistance. Aloha 🌺
Thank you for your positive review.
Ben was amazing
Ben was amazing! He explained the product so well and even got us excited about the software purchase. We are usual a tough sell but his friendly and knowledgeable nature made us feel very at ease with the transition. We are genuinely excited to be working with Advance MD because of him!
Lily- thank you for taking the time to leave us a review. Welcome to AdvancedMD! Please let us know if there is anything we can do for you.
Poor training, bait and switch, poor follow-thorugh
1. I have no clue how good the system is because the training is horrible. 2. To switch billing programs, you have to do paperwork with each health insurance company. So 4 months later and my Medicare ERA's are still going to my old program. I emailed the onboarding person who oversaw the process. No response. The person doing the training reached out to her and her response was that it was not longer her problem and I'd have to submit tech support tickets to have it resolved. 3. I created customized documentation templates through DrChrono. AdvancedMD said that I could develop my own templates. What they didn't say was that it would cost $150/hr to have the templates I create put into a different format so you can print the treatment note. 4. You have a set number of hours for training. It's frustrating that this time is often spent trying to figure out why the program isn't working.
Overall robust software but not user-friendly - Poor customer service and more expensive than similar platforms.
I do not recommend this software after 10 years of use. Overall, robust with many options and features but usability and service is poor. Most every function takes substantially more steps than other platforms. Simple functions offered by other substantially less expensive software packages are not available. When calling to ask for help, the answer is almost always not offered and suggest to post to their idea share forum. I have items posted from over 3 years ago with absolutely no response from advanced MD despite hundreds of votes from hundreds of other users. I have requested an advisory board of users. The answer "we dont do that". Listen to your paying customers. in addition, There are some significant safety issues I have come across and 2 patient hospitalizations due to software design failures which I complained about prior to these incidences and ignored. Overall there is a good base here but it has not improved, only worse with worsening usability and safety. I wish it were easier to shift platforms but we have hired a team to start the process. It appears the cost of this team will be saved by switching to a platform allowing increased productivity.
Advancedmd billing......NO NO NO
I went with advancedmd billing. I would not do it again. You have to sign a one year contract, which I regret. They write off balances over 90 days, which I regret. They choose your contact person and in my case would not change even at my early request.
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About advancedmd.com
Unify your office’s practice management, patient engagement, and EHR needs with a comprehensive, scalable solution. See how AdvancedMD can make life simpler.
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Technology Stack
advancedmd.com uses 25 technologies across their website including Wistia, YouTube Embed, Font Awesome, Adobe Fonts, PHP, and more.
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Wistia, YouTube Embed
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PHP
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WordPress
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Cloudflare
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OneTrust
Traffic & Audience
advancedmd.com receives approximately 7.7M monthly visitors and ranks #6,321 globally. The website has a bounce rate of 39% with visitors viewing an average of 5.8 pages per visit. Users spend an average of 6:46 on the site.
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This page provides publicly available information about advancedmd.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit advancedmd.com directly at https://advancedmd.com.