Hey, thank you so much for taking the time to share this feedback. A new management team took over the reins at Beauty Bay this spring, and our main focus has been completely overhauling our warehouse operations and upgrading our shipping speeds. Hearing that your parcels are arriving at insane speeds—and that our products have earned a permanent spot in your routine—is great validation that the changes we're making are working. We really appreciate your support as we build this next chapter for the brand. Thanks again for shopping with us

Hi Caitlin, thank you for taking the time to let us know about this. Waiting longer than expected for a parcel is frustrating enough, but finally receiving it only to find the box completely squished is really disappointing. As a new team, we are actively working on upgrading our warehouse and packaging standards, so this kind of honest feedback is exactly what we need to see where we need to improve. We definitely want to make sure the actual products inside your parcel weren't damaged and make this right for you. Could you drop us an email at [email protected]? If you start your message with the exact phrase 'Trustpilot review', it will route straight into our dedicated queue so our team can get this sorted out for you. (If you have any photos of the squished box or items, please attach those too!)