chegg.com
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Chegg: The Education Giant with a Trust Paradox
6M monthly users, $774M revenue, and a 2.1-star rating—the duality of modern edtech
Chegg operates in the dangerous intersection of student desperation and academic integrity, generating $774M annually while maintaining a 2.1-star rating. It's a masterclass in product-market fit built on a foundation of controversy.
"Chegg solved the student homework problem so effectively that it became the problem itself."
The 80% Organic Search Engine
Chegg's traffic profile reveals its true power: 80% organic search, 18% direct. Students don't discover Chegg through ads—they Google their homework problems, and Chegg's 9.1M backlinks ensure it appears first. This isn't marketing; it's search engine dominance in education's most vulnerable moments.
The Plagiarism Pivot
With 'plagiarism checker' (892K monthly searches) and 'turnitin' (1.2M) as top keywords, Chegg has brilliantly captured the problem it helps create. They've built a closed loop: help students cheat, then sell them tools to detect it. This isn't just smart—it's a $774M revenue cycle.
The company's 11,217 employees serve a global student base, but the 'undefined' country data suggests either data collection issues or a deliberate obfuscation of their international footprint. Their tech stack is surprisingly minimal—Bootstrap and Google Fonts—indicating they've optimized for scale over sophistication, prioritizing reliability over innovation.
- Search monopoly in homework help (9.1M backlinks)
- Controversial but sticky product loop (cheat → detect)
- Minimal tech stack for maximum reliability
- Trust crisis (2.1 stars) but revenue growth continues
The Uncomfortable Truth
Chegg proves that in education, solving real problems often means creating new ones. Their 2.1-star rating isn't a bug—it's the price of being indispensable to 6M students who need answers now.
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Reviews (20)
Non existent customer support. Lip service.
This is a waste of time. 3 months to try to rectify a sync issue between app and website. Their solution. Empty cache clear cookies. And take this issue seriously and are working hard to rectify it.BS. phoned 4 times. Same excuses, canceled it. Inept support with dumb techs or they don't care. Take your pick. Wish I could give negative stars.
decent homework help
decent homework help, horrible service
No humanity left in "Customer Service"
Unfortunately, there is no more customer service. I paid $800 for textbooks and rented one. I wanted to extend the rental, but I missed the date to do that. When I asked if they could extend for the next semester, they said they couldn't do it. Either I had to buy an overpriced book or send it back. The rigidity makes me not want to use Chegg again. Customer service is gone, there is no humanity any more.
This company commits fraud
This company commits fraud. they were double charging every month. We canceled in April 2025, and are still charging every month, it is now October. They will not stop. I will be getting a lawyer involved. Do not use this company.
American Businesses Suck and Steal People's Money
Chegg is a reason why people should avoid American businesses like the plague. These American business people should be imprisoned for stealing money. They steal people's money after they cancelled their subscription. It's no coincidence why people are telling their banks to prevent further charges from these nasty companies like Chegg. Chegg like many American businesses have awful customer support service and waste people's time with this flawed AI system that spits out wrong answers for students. America is ruining education with AI's inability to think critically. These companies and "educational" institutions that have become obsessed with AI are ruining society. Companies like Chegg have obnoxious captcha and bot detection systems preventing harmless users from being to access answers with subscriptions that they paid for. Which defeats the purpose of being able to use Chegg in the first place.
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About chegg.com
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Company Overview
Technology Stack
chegg.com uses 2 technologies across their website including Google Fonts, Bootstrap.
Fonts
Google Fonts
CSS Frameworks
Bootstrap
Traffic & Audience
chegg.com receives approximately 6.1M monthly visitors and ranks #8,617 globally. The website has a bounce rate of 47% with visitors viewing an average of 4.1 pages per visit. Users spend an average of 4:08 on the site.
The majority of chegg.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about chegg.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit chegg.com directly at https://chegg.com.