deskpro.com
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Deskpro: The Self-Hosted Titan
Why 74 employees are quietly building a $25M alternative to Zendesk
In a market dominated by cloud-first giants, Deskpro is making a bold bet: data sovereignty and self-hosting aren't legacy features—they're the future. With 74 employees and $25M in funding, they're proving that control is the ultimate competitive advantage.
"While competitors chase SaaS scale, Deskpro monetizes control—turning enterprise compliance into a $25M moat."
The Silent Majority
Deskpro's 128K monthly visitors aren't browsing—they're buying. A staggering 51% come directly, signaling a user base that doesn't need SEO to find them. The 37% organic traffic share reveals a disciplined, low-burn growth engine focused on high-intent keywords like 'self hosted email tickets' rather than vanity metrics.
The Self-Hosted Renaissance
In an era of SaaS bloat, Deskpro's deployment flexibility is their secret weapon. Their tech stack—Tailwind, PWA, Priority Hints—optimizes for performance, not just convenience. The 'download proxmox.ova for virtual box' keyword (110 monthly searches) is a goldmine: it targets DevOps teams who value infrastructure control over cloud simplicity.
The leadership team—Chris Padfield (Founder & CEO), Christopher Nadeau (CTO)—reads like a blueprint for deep technical founders. With just 74 employees generating $11.2M in revenue, Deskpro achieves $151K ARR per employee—efficiency that rivals open-source darlings. Yet they're not just selling software; they're selling autonomy.
- Revenue per employee: $151K (exceptional efficiency for a support platform)
- Direct traffic dominates (51%), indicating strong brand loyalty
- Niche keyword strategy targets compliance-heavy enterprises
- Trustpilot rating of 3/5 suggests room for customer experience improvement
Deskpro isn't competing on features—they're competing on philosophy.
In a world of data breaches and vendor lock-in, control is the ultimate premium feature. Their $25M war chest is fuel for a quiet revolution.
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The AI help desk built for support
The omnichannel platform for efficient support, ticket management, and support collaboration. Deploy in any cloud or self-host.
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Reviews (4)
Working with Deskpro since a couple of weeks.
Working with Deskpro since a couple of weeks now (using the on-premise version) and have to say that they have pretty fast support via e-mail and phone, and most of the questions are answered before you hang up. And when we find small bugs or missing some trivial features, they immediately create a feature request for it. And this is not our 'first rodeo', TopDesk, Freshdesk, Cerb.ai, but this one is for our company ticking al the boxes!
Intuitive and easy to use
We purchased deskpro when they first came out 15 years or so. At that time the developer was the support person. It was such a great product that no one else came close to its service. I switched to different companies since then and desktop was always the one I recommended. We use their subscription monthly plan which is hosted with them and reasonably affordable. The way their helpdesk ticket system works is very intuitive.
I miss livechat
UI sucks ass. Lack of dark mode will make me blind in a few weeks. It's unstable and customers can't see your messages half of the time. UPD: After 5 months of tweaking it still doesn't work properly. Creators of deskpro can't code. If you try deskpro, you're at risk of derailing your business.
Their helpline and live chat is…
Their helpline and live chat is disgusting. Even live chat is not properproperly.
This review appears to be related to your experience with one of the customers of our software; you appear to have written the same review on their page. Unfortunately, we can not help you solve whatever support issue you may have.
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About deskpro.com
The omnichannel platform for efficient support, ticket management, and support collaboration. Deploy in any cloud or self-host.
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Technology Stack
deskpro.com uses 19 technologies across their website including Vimeo, Font Awesome, Google Fonts, PHP, and more.
Video
Vimeo
Fonts
Font Awesome, Google Fonts
Programming Languages
PHP
Cloud & Hosting
Amazon Web Services, Cloudflare
Advertising
LinkedIn Insight Tag, Facebook Pixel
Customer Support
Zendesk
Traffic & Audience
deskpro.com receives approximately 128.7K monthly visitors and ranks #243,312 globally. The website has a bounce rate of 37% with visitors viewing an average of 4.4 pages per visit. Users spend an average of 3:10 on the site.
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