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docusign.com
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docusign.com

16 technologies
VerifiedGrowingVisit55.4M/mo$2.0B8.4K16 Tech25 Leads
Deep Dive

DocuSign: The $3.7B E-Signature Giant That Can't Stop Climbing

55M monthly visits, a 1.4-star rating, and the paradox of digital dominance

DocuSign isn't just a tool—it's the invisible infrastructure of modern business. With 55M monthly visits and a $1.96B revenue run rate, they've turned the simple act of signing a document into a global monopoly. But scratch beneath the surface, and you'll find a fascinating paradox: mass adoption clashing with user frustration.

55.4M
monthly visits
#600
global rank
56%
direct traffic
1.4/5
Trustpilot rating

"DocuSign doesn't sell software—they sell the certainty that a contract is legally binding, and they've priced that certainty at $1.96B annually."

The Traffic Paradox

Despite 56% direct traffic (users typing 'docusign.com' directly), organic search only drives 16% of visits. This reveals a brutal truth: DocuSign has become a utility, not a discovery. People don't search for e-signature solutions—they search for DocuSign. The brand has transcended the category.

The Growth Engine

With 8,424 employees and $536.2M in funding, DocuSign operates at enterprise scale. Their tech stack—Next.js, Tailwind, PWA—shows they're investing in modern web architecture. Yet their 1.4-star rating suggests they're optimizing for scale over satisfaction. The growth story isn't about product love; it's about becoming unavoidable.

The keyword data tells the story: 1.4M monthly searches for 'docusign' alone. 'docusign login' and 'docusign sign in' dominate. This isn't a company fighting for market share—it's the default. But that default status comes at a cost: when you're the only option, you stop innovating for users.

  • Brand dominance: 1.4M monthly searches for their name alone
  • Direct traffic supremacy: 56% of visits bypass search engines entirely
  • Enterprise lock-in: 8,424 employees serving Fortune 500 contracts
  • The rating paradox: Mass usage with minimal user satisfaction
Don't innovate on user experience (1.4-star rating)
Do own the category (brand as verb)
Don't rely on organic discovery (only 16% traffic)
Do build enterprise infrastructure (8,424 employees)
Don't prioritize customer satisfaction
Do capture direct traffic (56% direct)

The Unstoppable Utility

DocuSign has achieved what every startup dreams of: becoming so essential that users complain but keep paying. Their moat isn't technology—it's ubiquity. In a world where digital signatures are table stakes, DocuSign is the table.

What tech stack does Docusign use?

16 detected
Security1
Cloud & Hosting1
Privacy & Consent1
Scheduling1
A/B Testing1
Analytics & Marketing1
Performance1
Web Standards2
UI Libraries1
Frontend Frameworks1

How much traffic does Docusign get?

Traffic & Engagement

47.1M
Monthly Visits
+3.6%
5.4
Pages/Visit
10:49
Avg. Duration
39%
Bounce Rate
Monthly Traffic Trend-19%
58.0M
Oct 2025
Oct
45.5M
Nov 2025
Nov
47.1M
Dec 2025
Dec

Rankings

#915
Global Rank
#401
United States Rank
Computer Software and Development
Category

Backlinks & Authority

1.3M
Backlinks
36.3K
Ref. Domains
71
Authority Score
Low
Penalty Risk
Backlinks Trend-43%
2.2M
Jul 2025
Jul
2.0M
Aug 2025
Aug
1.8M
Sep 2025
Sep
1.6M
Oct 2025
Oct
1.4M
Nov 2025
Nov
1.3M
Dec 2025
Dec

Search Traffic

Organic
3.9M
Paid
229.9K

Top Organic Keywords

#1docusign
1,000,000 vol47.7%
#1docusign login
368,000 vol17.5%
#1docu
33,100 vol1.6%
#1docusign sign in
33,100 vol1.6%
#1docusing
14,800 vol0.7%

Where is Docusign's audience located?

🇺🇸United States55.6%
🇬🇧United Kingdom8.7%
🇧🇷Brazil5.0%
🇨🇦Canada4.8%
🇦🇺Australia3.6%

Device Distribution

Desktop54.2%
Mobile45.8%

What keywords does Docusign rank for?

5 keywords
1docusign1.4M vol$3.72
2docusign login222.7K vol$2.28
3docusign sign in39.7K vol$1.50
4docu sign27.9K vol$3.86
5docusing29.1K vol$5.10

What is Docusign's revenue?

$2.0B
Annual Revenue
8,424
1%
Employees
$233K
Revenue/Employee
$536M
Total Funding
$25.8B
Valuation
San Francisco, United States
Headquarters

Who works at Docusign?

Loading leads...

What do customers think of Docusign?

DocuSign

DocuSign

1.4
1,121 reviews
✓ Claimed

Categories

Cloud Computing Service#undefined

Activity & Engagement

Reply Rate
0%
Avg. Reply Time
0.0 days
Claimed Date
4/21/2022

Contact Information

Address:
221 Main Street, Suite 1000
San Francisco, US

Reviews (20)

Filter by rating:
Mr Kamil Al Hinai
1/16/2026
🇬🇧 United Kingdom2 reviewsOrganicUnverified
Experience date: 1/16/2026
Terrible Customer Service

There is no issue with the product itself; however, the level of customer service has been unacceptable. I have been attempting to speak with a customer service representative since 22 December and have received no meaningful response, aside from repeated messages stating that someone will be in touch. As a paying client, we have requested multiple call backs and have yet to receive one, despite DocuSign stating that their expected callback turnaround time is between 25 and 30 minutes. This lack of communication and failure to meet stated service standards is extremely disappointing.

JSD
1/15/2026
🇺🇸 United States1 reviewsOrganicUnverified
Experience date: 1/1/2026
Lots of hidden charges

Lots of hidden charges, misleading dishonest pricing. Arrogant unhelpful customer support. Avoid.

Craig Heath
1/14/2026
🇦🇺 Australia4 reviewsOrganicUnverified
Experience date: 1/10/2026
Not safe

Not safe , they deleted valuable contracts and refuse customer support , now I have to use legal proceedings to recover deleted contracts

Peter Crowcombe
1/13/2026
🇬🇧 United Kingdom19 reviewsOrganicUnverified
Experience date: 1/13/2026
Complete disaster

Complete disaster, needed to access an important stock option document from a few years ago. Had the link, account username and password but the insisted on a Code from the email account I no longer had access to. Their website said contact support, I did and they refused to help. They also asked for a phone number but refused to recognise international formats. What decade (century) are they living in. Do not trust them with anything important which, given the business they are in is pretty much anything!

Sophia
1/13/2026
🇬🇧 United Kingdom10 reviewsOrganicUnverified
Experience date: 1/13/2026
Dont do it

dont do it! support, care help with contracts... useless! the worst supplier i have ever experienced in 40 years!! find an alternative to docusign. trust me! Adobe/Acrobat is the best.

Frequently Asked Questions about Docusign

What is Docusign's Revenue?
Docusign generates approximately $2.0B in annual revenue. With 8,424 employees, that's $232,669 per employee. The company has raised $536M in total funding.
How fast is Docusign growing?
Docusign has grown by 3.6% in the last 6 months according to traffic data. employee count has changed by 1% year over year.
How do people interact with Docusign?
When visiting Docusign, visitors view an average of 5.4 pages per visit, and spend around 10:49 on the site, and the bounce rate is 39.1%.
How do people find Docusign?
43.0M people (91%) visit Docusign directly. 3.9M (8%) find them through organic search. 229.9K (0%) come through paid advertising.
Who uses Docusign?
Docusign's top market is United States with 26.2M visitors (55.6%). United Kingdom is 2nd with 4.1M (8.7%). Brazil is 3rd with 2.4M (5.0%).
What technologies does Docusign use?
Docusign uses 16 technologies across their website including Fonts, Security, CMS. Key technologies include Font Awesome, Google Fonts, HSTS, Contentful.
Who are Docusign's competitors?
Docusign's main competitors include HelloSign, PandaDoc, DotLoop, Ironclad, Salesforce. These companies operate in similar markets and compete for the same customer base.
What do customers think of Docusign?
Docusign has a Trustpilot score of 1.4 out of 5 (1 stars) based on 1,121 customer reviews.

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About docusign.com

Company Overview

docusign.com
Website
computers_electronics_and_technology
Industry
#600
Global Rank
55.4M
Monthly Visitors
16
Technologies
25+
Employees

Technology Stack

docusign.com uses 16 technologies across their website including Font Awesome, Google Fonts, HSTS, Contentful, and more.

Fonts

Font Awesome, Google Fonts

Security

HSTS

CMS

Contentful

Cloud & Hosting

Netlify

Privacy & Consent

OneTrust

Scheduling

Calendly

Traffic & Audience

55.4M
Monthly Visits
22%
Bounce Rate
6.2
Pages/Visit
7:02
Avg. Duration

docusign.com receives approximately 55.4M monthly visitors and ranks #600 globally. The website has a bounce rate of 22% with visitors viewing an average of 6.2 pages per visit. Users spend an average of 7:02 on the site.

The majority of docusign.com's traffic comes from undefined, undefined, .

Frequently Asked Questions

What is docusign.com?
docusign.com is a website that you can visit at https://docusign.com. Use TechList.ai to discover the technologies, analytics, and company information about docusign.com.
What technologies does docusign.com use?
docusign.com uses 16 technologies including Font Awesome, Google Fonts, HSTS, and 10 more. View the full tech stack analysis above.
How popular is docusign.com?
docusign.com receives approximately 55.4M monthly visitors and ranks #600 globally. Traffic is growing by 6.3% month-over-month.

Related Searches

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This page provides publicly available information about docusign.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit docusign.com directly at https://docusign.com.