Dear Jacob, We’re truly sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to clarify the situation. To be transparent: the termination of services followed a mutual termination agreement between your company and emnify, which was confirmed in writing by both sides. We adhered strictly to the terms we jointly defined — no unilateral decisions were made. While it was not part of our contractual obligations, we even offered support to help migrate your eSIMs to another provider as a gesture of goodwill. Unfortunately, no suitable partner has yet been identified on your end to carry out this transition, and therefore the migration could not proceed. We regret that you felt let down. At emnify, we strive to handle even difficult transitions with professionalism and fairness. While this experience was clearly frustrating for you, I respectfully disagree with the characterization of our conduct and intent. If you would like to continue the conversation offline, I remain available. Sincerely, Mathias Muehlfelder VP Revenue Operations, emnify

Dear Naveen, We sincerely apologize for the inconvenience you've encountered with our SIM card and customer care service. Your experience does not align with the high standards of service we aim to provide. Please rest assured that we take your feedback seriously and are fully committed to resolving this matter. To better understand and address your concerns, we encourage you to reach out to us directly at [email protected].