Thank you for the review and for the continued support!

Hi Robert, thank you so much for taking the time to share this. We’re genuinely sorry to hear how frustrating these experiences have been. We understand how disappointing it is when pricing comparisons don’t meet expectations, delivery takes longer than anticipated, or highly limited promotions sell out almost immediately. Doorbuster deals are limited-quantity offers and can move very quickly, but we recognize how that can feel discouraging when you’re ready to purchase and miss out. Your feedback around transparency and availability is important, and it’s something we continue to review and improve. We appreciate you being candid with us and hope that we’ll have the chance to earn back your trust with a better experience in the future.

Hey Lori, we’re really sorry to hear about your experience and understand how frustrating it is when a device fails. We appreciate you sharing your feedback regarding your refurbished computer purchased in August 2021. Refurbished items are restored and tested to meet functional standards, but they do come with a limited warranty period, which helps cover issues that arise shortly after purchase. Once that warranty has passed, support is typically handled by the manufacturer or an authorized repair provider. We know this isn’t the outcome you were hoping for, and we truly regret the disappointment this caused. Your feedback is important to us, and we’ll make sure it’s shared with the appropriate teams to help improve how refurbished products and expectations are communicated going forward.

Hi Sinjinn, thank you for sharing this, and we’re sorry for the frustration and for how that interaction felt. We’re currently reviewing the conversation you had with our support agent to ensure it’s addressed appropriately. For international purchases, availability is determined by whether the manufacturer or seller chooses to list and ship items on that specific regional Newegg platform. In this case, the Super Flower PSU is sold and shipped by Super Flower in the U.S., but availability in Australia depends on seller participation there. At the moment, Beach Audio is the seller offering this item on our Australia site. We understand concerns about third-party sellers, and for reassurance, Beach Audio is one of our long-standing and trusted resellers on our platform. Here's the link to their store profile on our Australia portal: https://www.newegg.com/global/au-en/Seller-Store/BeachAudio. You’re also welcome to message Super Flower directly through Newegg.com (https://www.newegg.com/Seller-Store/Super-Flower) to share your feedback about regional availability. We truly appreciate you taking the time to raise this and hope we can earn back your confidence.