Dear Valued Customer, We're glad to hear you had a smooth and satisfying experience with your Product. Your trust means a lot to us — we truly appreciate your support and recommendation! Looking forward to serving you again at PriceOye!

Dear Valuable Customer, Thank you for sharing your feedback and for being a loyal customer of PriceOye.pk over the past two years. We truly appreciate your trust and kind words regarding your previous purchases. We sincerely apologize for the delay in the delivery of your Vivo V50 order and the inconvenience caused. To help us resolve this issue promptly, we kindly request you to send your delivery concern to our email: [email protected] , mentioning your Order ID. Our team will review your case and make every effort to ensure your parcel is delivered as soon as possible. We greatly appreciate your patience and understanding and remain committed to improving your experience with us. Team PriceOye.

Dear Valued Customer, First of all, we are truly sorry to hear about the inconvenience you experienced. However, we would like to clarify a few important points regarding your order and refund process: Your order was already dispatched and assigned to M&P Courier for delivery when you requested cancellation due to the price drop. Since the product had already left our warehouse, the cancellation could only be processed once the courier returned the parcel back to us. Please note that this is the standard procedure for all courier-dispatched orders—once an order is in transit, it must first return to our warehouse before the refund can be initiated. There was no delay or issue from our end; the process followed was as per policy. As you had paid via bank transfer, the refund timeline is 3–7 working days after approval. Your refund was approved yesterday by our concerned department, and you will receive your amount within the mentioned timeframe. We appreciate your patience and understanding. Team PriceOye.

Dear Valuable Customer, We’re sorry to hear about this perception and truly appreciate you bringing it to our attention. At PriceOye, customer satisfaction is very important to us, and our support teams are continuously working to improve response quality, training, and resolution times. While some online reviews may reflect isolated experiences, we always encourage customers to contact us directly so we can thoroughly investigate and resolve their concerns on priority. If you — or anyone you know — has faced an unresolved issue, please share the order details with us at [email protected] or contact our helpline at 051-111-693-693. Our team will be more than happy to assist. Thank you for your feedback — it truly helps us improve. Team PriceOye.

Dear Valuable Customer, We sincerely apologize for the inconvenience and frustration you faced due to the duplicate order. We understand how such situations can be upsetting, especially when caused unintentionally. Please note that you have already launched a complaint on our website, and your case is currently under process with our concerned team. However, we would like to guide you that if the extra product is still unopened and in its original sealed condition, our team will share the return CN with you. Once the product is returned and reaches our warehouse, it will go through a quick inspection. If it is verified to be completely new and unused, your refund will be processed accordingly. Thank you for your patience and understanding. Team PriceOye.