rezdy.com
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Rezdy: The Unsung Giant of Tour & Activity Tech
A $19M revenue platform with a 1.8-star rating and 2M monthly visitors. Here's the paradox.
In the fragmented world of tour and activity bookings, Rezdy isn't just another booking system—it's the infrastructure layer powering thousands of operators globally. Yet, its 1.8-star Trustpilot rating reveals a brutal truth about scaling B2B SaaS.
"Rezdy proves that in B2B software, network effects can outweigh user satisfaction—if you own the distribution."
The Operator's Dilemma
Rezdy serves a specific pain point: fragmentation. With 47% direct traffic, it's clear operators aren't just discovering Rezdy—they're returning to it. The platform's strength isn't in its UI (as evidenced by the Trustpilot score), but in its distribution network. It's the 'Shopify for tours'—a backend-first play that prioritizes connectivity over user experience.
The Traffic Paradox
Despite a 1.8-star rating, Rezdy commands 2.1M monthly visits. The secret? SEO dominance and a channel manager that locks operators in. Keywords like 'bike hire point nepean' show it's capturing long-tail demand. The 19% organic traffic suggests they're not just a brand—they're a utility. But this growth masks a churn problem that's likely masked by network effects.
The tech stack reveals a modern but pragmatic approach: Vite for performance, Tailwind CSS for rapid UI development, and PWA capabilities. Yet, the heavy reliance on jQuery and older libraries suggests a legacy codebase struggling to keep up with modern UX expectations. This isn't a product built for delight—it's built for utility and scale.
- Revenue per employee: ~$145K—healthy for a B2B SaaS of this size
- Direct traffic (47%) > Organic search (19%)—a sign of strong brand recall or operator lock-in
- Top keywords reveal integration pain points (Stripe, PayPal, Google) rather than discovery
- Trustpilot score (1.8/5) suggests severe UX or support issues despite market dominance
The Infrastructure Play Wins
Rezdy's model proves that in B2B SaaS, owning the distribution layer can trump user experience. For founders: sometimes being the 'ugly but necessary' tool is more valuable than being the 'pretty but optional' one.
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Online Booking System for Tour & Experience Providers | Rezdy
Rezdy is the best online booking software for tour & activity operators. Discover more about the largest distribution network for tours & activities.
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Reviews (16)
Worth the price! Great product and perfect customer service!
Been a Rezdy's client for more than 6 years now and I can say I am more than happy with their service! It's true that is a bit expensive and the price increased throughout the years, but they also improved the service introducing new features. A couple of things could still be improved, but I really have nothing bad to say so far! Moreover, the best part for me is the support center! They always answer quickly and always (Always!) solve any kind of problem we have (or had). They also always listen to our request (They really do) and try to find a solution to accomodate us! If you work in Tourism and you are looking for an online booking platform, I would definitely recommend Rezdy!
Rezdy using to be cutting edge
Rezdy used to be cutting-edge, but is no longer. It’s not been updated in any significant way in years. Rumors of a new platform exist, but I’m wondering if it’s just the prayers I’m hearing from subscribers. There are more glitches, patches, and workarounds than any other program I know. Now, the software looks like Wincruise from the early 2000's, and I don’t know if they’ll be able to fix it without scrapping the entire program and starting over. Maybe ChatGPT could help. Right now, I wouldn’t purchase it. We are cancelling after the summer season. We’ve spoken only to a handful of people. All support is on chat. The wrong answers are given for serious problems, only to open another chat and find out what the previous support agent said was totally wrong. It cost us thousands. Since their merger with Check Front and Regionado, it seems all time and attention is taken up in integrating these behemoths.
Hi Daniel, Thanks for your feedback. We’re sorry to hear that Rezdy hasn’t met your expectations. We would be more than happy to discuss ways to ensure you are finding success and getting the most out of your software. Please reach out to us directly at [email protected] and we’d be more than happy to work with you to find solutions. — The Rezdy Team
With deficiencies that are not solved over time
1. Problems creating availability: Our business is hourly car rental. Therefore, the products require loading availability by slots of 1h 2h or 3h... This load becomes endless, errors such as "long operation" or "an update is already running" appear. In the end, we need several days of work to be able to complete 4 months of availability. This has been happening since we started using Rezdy 4 years ago and we still have no solution. 2. Problems integrating payments on our website through the API since Rezdy was not yet compatible with the European SCA regulations. If these problems do not affect you, Rezdy is very complete and may be a good reservation system for you. If you see something that doesn't work for you, don't expect them to fix it, look for another system.
No clear way to cancel plan
If you want to cancel your plan, you have to first find their support email which is a struggle, and then you have to email them. Paid $300 for nothing didn't even use it. All the reviews on here complaining of the same thing and given they let you upgrade so easily from within your account I doubt it would be hard to add a cancel button in the same location and yet they seem to refuse to.
Shit program at all
Shit program at all. 1 + 1 not equal to 2 and when downloading source only shown 1 stuff mean while there’s so many other number on the page
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About rezdy.com
Rezdy is the best online booking software for tour & activity operators. Discover more about the largest distribution network for tours & activities.
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Technology Stack
rezdy.com uses 27 technologies across their website including Wistia, Adobe Fonts, PHP, and more.
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PHP
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Traffic & Audience
rezdy.com receives approximately 2.1M monthly visitors and ranks #24,260 globally. The website has a bounce rate of 41% with visitors viewing an average of 4.1 pages per visit. Users spend an average of 4:08 on the site.
The majority of rezdy.com's traffic comes from undefined, undefined, .
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