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The $95M Car Shipper With a 2-Star Problem
ShipYourCarNow dominates revenue but struggles with trust and organic reach
In the fragmented $12B auto transport industry, ShipYourCarNow has built a $95.3M revenue engine with just 264 employees—yet their 2/5 Trustpilot rating reveals a critical disconnect between scale and customer satisfaction.
"They're printing money but burning trust—revenue is up while reviews are down, a classic scaling trap."
The Traffic Paradox
Despite 12,048 monthly visits, their organic search traffic sits at just 35%—a shockingly low number for a company in a high-intent service industry. The direct traffic (45%) suggests heavy reliance on repeat customers and brand awareness, but their top organic keyword 'arranging safe and reliable car delivery' only has 620 monthly searches. This isn't a growth problem; it's a discoverability crisis.
The Trust Deficit
With only 21 Trustpilot reviews and a 2/5 rating, ShipYourCarNow faces a severe reputation challenge. For a company generating nearly $100M annually, this review volume is embarrassingly low—suggesting either poor review collection or active suppression. The contrast between their $95M revenue and minimal social proof is a red flag for investors: they're scaling on sales, not satisfaction.
The keyword data reveals a deeper issue. Their top terms—'sycn car transport' (470 searches) and 'sync car shipping' (200 searches)—show branded confusion. Customers are searching for variations of their name, indicating weak brand recall. The company is likely bidding heavily on these terms to maintain visibility, which explains the high direct traffic but poor organic performance.
- Revenue-per-employee ratio of $361K is exceptional for logistics
- Top 3 traffic sources are undefined (88.1%, 6.7%, 5.2%)—opaque analytics
- Heavy tech stack (21 technologies) suggests complexity over optimization
- Leadership team is experienced but missing a CTO/tech lead role
The $95M Question
Can they fix trust issues before growth stalls? Their revenue model works, but without improving customer experience and organic visibility, they're building on sand.
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ShipYourCarNow | 20+ Years of Top Tier Auto Shipping
International & Domestic Car Shipping and Auto Transport. Free quote and current rates available 24/7. At ShipYourCarNow, we specialize in providing seamless and reliable auto transport services tailored to meet the unique needs of each customer.
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Reviews (20)
Thank you Todd Carlisle
Several months ago my son contracted with Safe Shipping Auto transfer for a pickup on the 26th after their moving van left, I won’t go into the sordid story, but in a nutshell they lied and missed 3 pickup times, never answered my sons called until I got involved and they were totally rude!! now, for the really really good part, my husband always said I can’t say anything in 27 words or less, but I’m gonna try. I actually picked up my phone and prayed for God to help me, and there was your company right on my screen. Now this was about 5:30 or 6 o’clock Nevada time. I knew it was a longshot who in the right mind the night before Thanksgiving will pick up the phone, but Todd Carlisle did, as soon as I heard his voice all of my frustration of the past several days came out, he was so kind and patient. He told me take a deep breath relax and tell me what the problem is, and he will help me. I was so nervous and stressed. I could hardly fill out the application and he stayed with me the whole time help me fill in the right spaces and all that time he kept telling me to breathe and relax he would fix the problem. so many things kept popping up I talked to him two more times up until 11 o’clock his time and he never rushed me off the phone. I’m sure you are all aware of the fact that trying to get an order in the night before Thanksgiving for a Thanksgiving day or Friday pick up is nothing short of a miracle. He also gave suggestions on how to leave the car safely and give the keys to our neighbor so that my son and daughter-in-law could leave earlier if necessary. I don’t remember the exact time, but I want to say 9:00 or 9:30 this morning I received a text from Todd with the driver info and a pick up and deliver for today. I had a few questions and texted Todd and he called me back in 3 seconds literally. I know this is a long story but there aren’t enough words in the English language to praise Todd for his kindness, his expertise and his attention to what was a very upsetting and distressing situation. No one, absolutely no one does this the night before a holiday and on Thanksgiving morning, this goes way above and beyond service. The driver demetrio was in constant contact with my son and I, and as we speak, the transporter is on the way to my home in Carson City and my children are on the way here.❤️⭐️
Joseph Gorfien is an excellent customer…
Joseph Gorfien is an excellent customer service rep. He is professional and effecient. I called this company to help ship my truck in one day and Joseph was able to get be scheduled for the next day. Joseph did better in one day of taken care of my concerns vs. another company I booked with over a month ago and two days prior to the scheduled pickup dropped the ball. I would recommend this company to anyone. Joseph is a great example of his company and what customer service is about.
Superb Company
Joseph made the whole experience so easy~ our car arrived on time and the driver was so polite and careful! Thank you for getting my Airman her car over in Minot AFB!
Door to door service!
Door to door service! Friendly, polite and knowledgeable. Detailed in explaining all aspects. No complaints
GREAT SERVICE!!!
Car arrived in in Great Shape!!
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About shipyourcarnow.com
International & Domestic Car Shipping and Auto Transport. Free quote and current rates available 24/7. At ShipYourCarNow, we specialize in providing seamless and reliable auto transport services tailored to meet the unique needs of each customer.
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shipyourcarnow.com uses 21 technologies across their website including Vimeo, Font Awesome, PHP, and more.
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shipyourcarnow.com receives approximately 12.0K monthly visitors and ranks #1,842,578 globally. The website has a bounce rate of 42% with visitors viewing an average of 2.0 pages per visit. Users spend an average of 1:08 on the site.
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