shopmonkey.io
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Shopmonkey: The Unsexy SaaS Winning Auto Repair
How a $28.8M revenue company is quietly dominating the messy auto repair market.
While the tech world chases AI hype, Shopmonkey is doing something far more valuable: bringing order to the chaos of 280,000+ independent auto repair shops. They aren't just building software; they're digitizing an industry stuck in the analog era of grease-stained paper invoices.
"Shopmonkey proves that in B2B SaaS, 'boring' verticals with high fragmentation are the ultimate goldmines."
The Growth Flywheel
Shopmonkey's trajectory isn't accidental. With $110M in funding and a focused team of 185, they've achieved a rare feat: 58% of their traffic is direct. This indicates high user retention and habitual usage—shop owners aren't just browsing; they are logging in daily to run their entire business. The 'Shopmonkey' brand query volume (12,340/mo) dwarfs generic competitor searches, signaling strong brand equity.
The Market Strategy
The auto repair industry is notoriously fragmented. Shopmonkey targets the 'Main Street' mechanic, offering an 'all-in-one' solution that replaces the need for separate POS, CRM, and inventory systems. By simplifying the stack, they reduce the cognitive load for shop owners who are experts in cars, not software. Their top keyword 'auto shop management software' captures high-intent buyers looking for a holistic solution.
The data reveals a telling story of focused execution. Despite being a vertical SaaS play, Shopmonkey has managed to scale to nearly $30M in revenue. Their tech stack (Tailwind, Vite, PWA) suggests a modern, agile engineering team capable of rapid iteration. However, the elephant in the room is the Trustpilot rating of 2.9/5 based on 3 reviews—while low volume, it's a red flag that suggests growing pains in customer support as they scale.
- Dominant Brand Search: 12,340 monthly searches for 'shopmonkey' vs. 890 for 'auto shop management software'.
- High Intent Traffic: 33% organic traffic share suggests strong SEO positioning for transactional keywords.
- Operational Efficiency: 185 employees generating $28.8M revenue = ~$155k revenue per employee.
The Verdict: A Solid Operator
Shopmonkey isn't reinventing the wheel; they're just finally putting tires on the industry's software.
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Auto Repair Software | Shop Management Solution | Shopmonkey
Smart and simple repair shop management software that does it all. Invoices, POS system, CRM, inventory, scheduling, & more. Request a demo today!
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Reviews (3)
Get it Together Shop Monkey!
Since Shop Monkey upgraded to the 2.0 it has been nothing but a headache! The Reports are always lagging. Deposits have been going thru late. No one is on the Chat Support for help- they make you Whats App them and that still takes a while. All of this and they are still charging full price. If you have a program that you can not even run properly why are we paying full price. Get it together!
Horrible Customer Service and more!
Horrible Customer Service, i have been with shop monkey since 2019. I have met with the staff multiple times in person, and every time it's like a broken record, they thank you and "value" your input so much, but don't actually implement any of the fixes into their features. Whenever you do have an issue, all they do is pass you off. They promised me a sandbox version of their 2.0, newest greatest software, and it took them two years to get me on it just to be an utter, let down. Don't walk, run from this company and find a better platform
This company has the absolute worst…
This company has the absolute worst customer service I have ever encountered in all my years in the industry. If you want help you better hope that you don’t need it with in a 2 week window. I have been calling and emailing them for the last 3 weeks with no answer. Then my Store manager called today and finally they decided to write back. Do not waste your time or money with this company.
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About shopmonkey.io
Smart and simple repair shop management software that does it all. Invoices, POS system, CRM, inventory, scheduling, & more. Request a demo today!
Company Overview
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shopmonkey.io uses 31 technologies across their website including Font Awesome, HSTS, PHP, and more.
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Traffic & Audience
shopmonkey.io receives approximately 92.3K monthly visitors and ranks #411,572 globally. The website has a bounce rate of 51% with visitors viewing an average of 2.1 pages per visit. Users spend an average of 0:38 on the site.
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