Thank you so much for taking the time to share your experience. We are incredibly sorry to hear about your stolen package and the frustration you faced with the delivery and credit card companies. We know how stressful that can be, and we never want our customers to be left empty-handed. We are thrilled that our team was able to step in and get a replacement sent to you immediately. It is our priority to make sure you are taken care of, and we are glad we could help turn a bad situation around. We hope you enjoy your Pura.

Hi Phil, We are so sorry to hear about the frustration you have experienced with the login process and trying to return your order. We would be more than happy to look into this for you and see what we can do to assist. If you could please reply to this review with your order number, we can find your account and most recent order to help move this process forward. We want to ensure you are taken care of and hope to hear from you soon.

We are incredibly sorry to hear about your experience. It is disappointing to learn that your diffuser isn't working as expected and that you have felt unheard regarding your cancellation request. This is certainly not the standard of service or quality we aim to provide, and we want to get this resolved for you immediately. To help us locate your account and assist you right away, please send a recent order number to this review. We will review your account history to ensure your subscription and device issues are fully addressed.

Hi Sandra, Thank you for sharing your feedback. We are sorry to hear about the frustration caused by your Pura Car Pro activating on its own and the resulting loss of fragrance. It sounds like your device is currently in "Automatic mode," which is the default setting designed to turn on when motion is detected, but we understand you prefer full manual control. You can easily adjust this behavior within the Pura app. simply navigate to your device settings and toggle "Automatic mode" to the off position. This will prevent the diffuser from turning on automatically when you enter your vehicle, ensuring it only runs when you choose to start it. If you have any trouble locating this setting or need further assistance, please reach out to our Customer Experience team at [email protected]. We appreciate your patience and hope this helps you enjoy your fragrance exactly how you want it.

Thank you for sharing your honest feedback with us. We are genuinely sorry to hear that both of your diffusers have stopped working and for the frustration caused by the timing of this issue. We understand how disappointing it is when a product does not meet expectations, especially when it concerns longevity. It is never our intention to prolong the troubleshooting process to bypass warranty coverage, and we regret that your experience with our support team felt that way. We aim to support our customers fully and want to ensure you feel heard and valued, regardless of the warranty status. Could you please provide your order number? We would appreciate the opportunity to take a second look at your case, review your history with our team, and see how we can better support you.